Bosch Home India — Water collecting in vegetable basket in Bosch refrigerator (Series 6 KGN56LB41I)

Address:Hari Ganga society, Pune

I purchased Bosch refrigerator 5 months back and since day 1 I am facing issue with water collecting in vegetable drawer and spoiling vegitables. I raised 3 service request for the same and all service request closed without and resolutions. On my 1 request, Bosch engg came with a 3rd party vendor for attending service request, he agreed that the water inside vegetable box is in excess and need logger ( Bosch tool to do RCA) and since that in last 4 month he never came back and closing multiple service request with false comments. I had escalated this to Bosch Pune branch manager, but still not issue is not resolved.
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No update from Bosch team.
Royal rajput's reply, Jul 24, 2021
Hello Sapna how is the experience is it resolve I am planning to buy but after reading after sales service pathetic review need to think
Sapan Gandhi's [Complaint's author] reply, Jul 26, 2021
No it's not resolved, Bosch service team is not at all concern, there is no escalation matrix in place. Tickets are closed without attending and you are not informed. Customer care will raise new request, if you want. Customer have no rights to escalate. Even though I escalated to Bosch operation manager here but still no outcome. Never buy Bosch product, that is a biggest mistake, I did..

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