Bosch Washing Machine — Complaint Not addressed

Address:

Hyderabad, Andhra Pradesh, 500003

HI I had registered complaint about the crack developed to the door clamp which allows the front door to open and close fitted to the body of the machine. (enclosed picture). The complaint was registered vide No. [protected] on 11th Dec 2015. The engineer came to our residence after 4 days and taken the picture and left stating will get back in 24 hours time after reviewing this with Mumbai office. The Engineer did not call up and I had to call the call centre couple of times to review my compliant. Subsequently the engineer calls stating that the entire door along with clamp has to be replaced as the clamp is made of plastic thought my machine is under warrenty. I did mention that the clamp (inges) is made of cast Iron, he refused to accept. I am seeking your assistance in resolving this issue on priority. Please find my washing machine details. Bosch Washing Machine SNO. WAB16260IN - 6 KG Date of Purchase : 14th Sept 2014.