Bose India — Bose Home Speaker 500 Complaint Status Update [ID:2986403] dated 17/09 regarding

This has reference to my complaint to Bose India Complaint Status Update [ID:2986403] dated 17/09 regarding repeated damage (torn diaphragm) to my Bose Home Speaker 500 (Serial No.[protected]) when the volume is raised to about 80% The speaker is presently under repair for the second time ( first time at Bangalore Service centre in October 2019) for the same problem at the authorised service centre at Kochi (Job sheet No. [protected]) I am told that the cost of repair will come to about 7.5K and that the replacement speaker had also failed during testing which speaks of the inherent design/manufacturing defect. What guarantee is there that the same problem will not occur when the speaker volume is raised again. As I've said before, I feel this is a manufacturing defect or the preset volume has not been set correctly, otherwise I see no reason why a factory set speaker should fail twice by merely raising the volume. I am still awaiting response from Bose authority regarding these frequent failure of the speaker diaphragm and free repairs to the same.