[Resolved]  Bose India — Pathetic Service levels

Seems Bose service is dead in India and no one at HQ gives a damn.

I had purchased the product (3.2.1 GS III) on 30th Sept '11 from Metropolitan Mall Shop, Jaipur. I didn't receive an Invoice as printer was not working). I tried to pay through my debit card but it showed transaction declined (twice). Finally I paid in 2 parts with different cards. Next morning I received messages from my bank saying all the money was deducted from both the accounts. So, full payment was deducted twice.
Now, I am behind these bugger's life for my payment and there is zero service level to entertain me. If payment happened twice by mistake, these holes should be prompt to revert back.

I think Bose sells in India only because of its name and past reputation. The customer service is pathetic. I bought a Bose system on 29th and the executive could not give an invoice since it had to be generated online. He promised to mail it later that day on email but has still not done it.
If this is the service level on billing I wonder what would the service in the event of a service request.
Arjun

I also agress with the complaint. I have purchased Lifestyle 35 HTS 15 days back. I am yet to receive a invoice for my purchase. I have not received any guarantee card.
2. No support was provided by Bose for my system installation. No calls and no support. I have to figure everything out by myself. Even a system costing Rs 5000/- provides better support.
3. Tried contacting your engineer while installing and he replied that try it yourself
A mutinational company like Bose which claims to provide best of the class support system this seems to very unprofessional.

My experience with BOSE is also not very good. Have BOSE Wave radio purchased 5-6 yrs back, had option to play CD's and radio. The CD player has never been a smooth player, the lens attracts dust very frequently. Had to dust the lens before playing, that was also manageable but now it has refused to that. When given for repairs at the service centre you are told that it is beyond repairs, you have to buy a new one at a price with marginal discount in lieu of Old player. Which is purely Blackmailing unethical. One cant throw it, I m now playing only as a FM Radio, but swear upon never to trust BOSE.

Alternatively if you have any Japanese make it can be repaired by any radio mechanic, What do we have to do buying a BOSE product. Overall its been a bad experience. Repair Services are very unprofessional.

Anil Kumar
Yamuna Nagar (Haryana)

I would like to add my complaint as well. I purchased the home system for about 2 Lacs from the City Centre mall, gurgaon.

The customer service is really pathetic and the worst I have ever experienced.

My only requirement was wireless speakers, so the sales guy told me that this 2 lac system comes with small speakers which are wireless, and i can put them at different corners. However, it was a lie, as soon as I reached home and opened the box and I found the big wires. So I immediately went to the shop and asked them to refund my money or to exchange it since they lied.

The sales guy told me that I should have told them before getting an invoice from them! wow! They lied in the first place and how someone will know before getting an invoice if the product is up to the mark or not.

They told me that I am wasting their time and I cant afford 2 lacs that why I came back to their shop crying back for my money.

So I talked to the manager of the shop and he was really rude, even worst than sales guys. He told that I should learn from my mistake (I think he meant the mistake I done by purchasing the bose system) and told me that in future I should not rely on sales guys information.

In the end: Bose SUCKS! I lost my 2 lacs and know what, I dont care! The bad karma will come back to them and god will do a balance.

We are a very old customer of Bose(a decade) and own more than 20 systems as on date.
We bought sound system from croma Store Surat (model Bose Lifestyle V35) on 9th May 2013 (Invoice No. SFL02A[protected], Till Date the product is not been installed/calibrated properly and we came to know product is not suitable for this size room after several researches on site by Bose Multi location teams (including Mumbai, Delhi & Hyderabad)
Before the purchase Bose Sales Executive visited our site, tested the area and took reading along with him. On basis of result he recommend us the model Lifestyle V35 for that area and we procurer that system.
After Multiple attempts of installation and calibration the system time of almost 3 months is been wasted and consumed on this and Bose hands up saying they are not able to do it and Senior manager send us and apology saying this will be a learning experience for Bose and they will refund the system.
We are unable to understand why would we (or any customer) suffer for Bose failure and there leaning experiences ?? This is Bose organization's duty to provide solution and satisfaction to us or any customer when either there personal or the system fail to judge te

Rather than that, The culture of only sales/revenue generation by any means (keeping us at bleeding edge) reflect in your recommendation of taking back V35 solution and offering new solution of 6 times of initial investment cost with a candy offer of 30 % is utterly disgraceful for a organization like Bose.

Seems like nothing has changed with Bose. Only wish I had gone through these complaints before deciding to buy a Bose product. Had purchased a pair of headsets from their online store and noticed a cut on one of the wires the same evening. Called Bose the next day and its been a month since I have been calling them but they haven't responded. Every time I speak to an executive on their toll free helpline they keep telling me to expect a call back in an hour but have never received a call back till date.

Whats worse - even emails are not responded to ! I don't think they will last very long with these service levels in India !

Bose headphones are designed to fail right after warranty. The rubbery sheathing on the cords disintegrates and the cable frays and tears, for no good reason.

This is planned obsolescence by Bose

Read more here : http://contemporarycoincidence.blogspot.in/2015/06/bose-in-ear-headphones-have-b...⇄

Here is a video showing many more such complaints : http://www.youtube.com/watch?v=opGumw57zjA

14 Days back I had purchased bose soundtouch 20 with an offer of Bluetooth adapter and I preferred Black. Still I had not received the product crossing 14 days. I had bought this product in Reliance Digital Store, Cunnigham Road, Bangalore.

Dear all

I purchased a Bose sound touch 130 from Phoenix mall, bangalore ! The sales person someway they got an attitude, Infact they told me once " I am a Bose employee" !!! My foot, I don't care !!!
You are a salesman, behave like one ..
Guys pls make a note before purchasing, it is a reputed brand, which is one of the best in the market, no doubts about that !!!
Having said all those wonderful words, pls do not expect any backup from them, and you have to install the equipment by yourself only and it is not easy .
It require some expertise, if anyone can share some details about the higher ups for Bose pls share it . I would love to write it them, because the name and brand name is spoiled by the Bose employees only or their vendors . We should write it to them ..

b.k.[protected]@hotmail.com

Hi,

I am having a very difficult experience with Bose Service center in India. It been Two months now, that I had sent the faulty bose speakers to their DLF Saket District Centre for exchange as advised by their customer support. Till date I have not got any call/intimation yet. I had called them on 15th January and your customer support said they will send the repaired speaker back by 25th January. but nothing has happened yet. Please help!

Product Name – Bose Home Speaker 500

ISSUE – This is my first Bose product purchase, and I am sorry, but the Bose brand name hasn’t lived up to the expectation. I have not used this speaker much. Suddenly, the speaker started having sound issues while I had some guests over to my place. The speaker sound starts crackling “PHAT..PHAAT…PHAT.. PHAT..PHAAT…PHAT” as soon as the volume level is increased to 70% or more.

Name – Ankit Agarwal

Email – [protected]@phool.co

Address – E-23, Anand Cottage, Moti Vihar Society, Near rave Moti Mall, Kanpur -208025

Sent to Repair at the New Delhi Service Centre. (Along with Invoice & Protection Plan Copy)