Bose India — Faulty bose earbuds & request for immediate replacement with a different model

Dear Bose Customer Support,

I am extremely dissatisfied with my experience regarding my Bose earbuds. Since the beginning, I have been facing the following issues:

The earbuds require power to connect every time, even when the battery is fully charged.

They do not disconnect automatically when placed in the charging case.

I have already registered a complaint with Croma (from where I purchased the product) and also sent the earbuds to the Bose service center. However, despite these repeated efforts, no solution has been provided and the issue still persists.

This is highly disappointing, especially from a premium brand like Bose. I no longer have any interest in continuing with this model, as it has been problematic from the start. I request an immediate replacement with a different model that does not have these issues.

Please treat this matter as urgent and provide me with clear steps to proceed. I am ready to share all relevant purchase details and warranty documents.

Name: Bhhavya
Contact Number:[protected]
Order/Invoice Number: SLRSI1027863 / SOA[protected]

I expect a prompt resolution without further delay.

Sincerely,
BHHVAYA