Bose India Complaints & Reviews

Not working music system nor remote

I had ordered bose wireless headphones and instead got some fake chines earphones

Respected sir,

Firstly i was not informed that while buying the said system that you have a flat rate of service now your technician comes in tries to change the plugs and plugs the subwoofer in 2 different sockets amd tells me that we shall charge you around 14000.00 for this we have a flat rate i ask him what has to be changed he says that i don't know but you have to pay 14000. 00 if you want is to repair now you should have informed me your poilcy as being a lawyer myself i know that the indian law does not allow such policies this is a clear case of customer manipulation under various ipc sections neither was o told verbally that such are our policy of service as i believe to the naked eye what your technician did was a bad joke made me laugh plug the system in some other socket and say 14000.00 sir.

Other occasions too i when the product in june 2018 when it was installed i was told some technician would come to visit as my adaptive iq was not set but till date no one has paid a visit a copy of the said service repirt on the very first day when the system was brand new under warranty is attached nonone came in tonfix the adaptive iq issue. 

While i wanted to set the the system to on the very first day i was told technicians are not available and after lot of pursuance a technician from outside some private dealer was arranged who didn't eve have a valid bose id you can check the same in your system had spoken to the manager at bose phoenix mall lower parel outl

I purchased bose quietcontrol 30 on 19th october, 2017 from chroma t. Nagar, chennai. After using it a 1.5 years, left earpiece started making some distorted noise everytime i turn on the earpiece. I took it to bose service in t. Nagar on 9th november, 2019. I talked to this lady, roselind, and she said they don't have the stock and it'll take a maximum of 3 weeks to import it from us. After 3 weeks, i sent a follow up mail on 30th november. I got a reply on 2nd december that the product will be received that week and they will notify me. I am still waiting, it's 18th december and no updates from them. Bose is so poor in both product quality and service. With just their name popularity they increase their price and cheat the customers. Im expecting some response from bose on this and my defective product should be replaced as early as possible.

I had ordered soundlink mini speakers from your site which has been delivered yesterday and found a completely non functional product. It's card slot, charging pin, usb nothing works and doesn't even get connected to any of the bluetooth devices, even if it gets connected it disconnects after some time, i feel it's a sheer wastage of money, i tried calling on helpline number but nobody pics up and always end up hearing an automated voice. Made me fool or what?

I love my music systems and have owned various ones over the years : phillips, samsung, sony, national, jbl and now bose. The money i paid for bose is 3 times the money i paid for all the previous systems put together.

Now here's the fun part. All the other systems are still functional and within 18 months, the bose system has conked off (Power supply not reaching the sub woofer). The repair charges are close to rs 20000, almost as high as the cost of other music systems like jbl soundbar 350.

The attitude of the bose servicing team is so callous that it almost looks like they are paying you for repairing your music system.

The complaint started on 6th june 2017. After about 15-18 calls made to them, they have got the system picked up on 7th june 2017. I am swearing off bose.

I have seen the product online and ordered and got conformed by the tele caller but when i payed money and received, the product was not original,
How can you do this type of fraud business? Bose mini blur thooth speaker..
Very bad

I need my money back
Kindly let me know how to get my money immidiatly

Thaks

Rajpitta
Nuzvid music academy
[protected]

I was one of the customer to purchase the new BOSE HEADSED BT2 lifestyle system in October 2014, . It was 10, 500/- but being a fan of Bose and that was awesome and RIGHT FROM BEGINNING I HAD ISSUE, . So the day it was PURCHASED I hooked everything up and found the Bluetooth BT 2 module had no sound output. I looked at the light on the unit and found it blinking steady amber. I tried several times to reset up the system and it would not work. I called Bose support and they determined it was a firmware issue and said that in the sometime in January there was going to be a software update that would fix this problem. They said sorry it doesn't work but it will be fixed eventually. They said they stopped manufacturing of Bose BT 2 MODELS and changed company policies globally without public notice, then I was told I must be using the wrong kind so they would replace new one by 25% discount . I said it's not going to make a difference they don’t repair instead I shuld pay 8500 /- and take new one. I was pretty upset this system was not working but my hands were tied. I immediately called the Bose BANGLORE SERIVCE CENTER I spoke to Mr SUBASH CHANDER about my problem he came up with plan asking me to pay 3500 /- and take new one. .

BOSE INDIA IS WORST no proper customer care as well managers are not bothered . i kindly request them to repair my existing or replace new with no cost .

regards

pavan

Hi my name is vishal and i am one and amongst the other satisfied customers of bose products. First and foremost you pay through your nose to own the basic product. I purchased the sound touch 120 device which costed me rs 1.10 lakhs approx from croma in lower parel phoenix mall in april 2016. Since there was renovation work going on at my house i did not open my box pack and only opened it in june for installing the same. To my disguise the wifi device provided with the console did not detect the wifi device. All other devices were working fine. When i called up croma very conveniently the bose representative there mr. Rahul who convinced me to buy this product asked me to take my device to the service center at andheri. After reaching the service center at andheri the technical person of bose tested my device and said that there was a software update issue. After an hour he came and told me that the issue was not software related but it was more of a hardware problem and he asked my to leave the console and the wifi device at the service center. I picked up my device along with the console yesterday from the service center on 7th july 2016 after they called me and informed me that the device was ready and was tested at the center. Surprising they informed me that they had replaced a damaged pcb from the console. It was horrific to hear that a brand new device from a reputed company like bose had a hardware malfunction even before it was used. After i reached home the worst happened. The console threw another error"error in accoustimass". To my frustration i googled and tried to look at some free tutorials and videos to fix the issue but in vain. After calling them up again they tried to troubleshoot the issue but were not able to resolve.
Just to let all know that bose has just a single number for customer care support which remain busy most of the time. Their pick up and drop service charges are exorbitant for example anywhere upto rs 2000 rupees for a single device... I need a resolution and hope someone reading this realizes that bose might have great products but service is pathetic!!!

I purchased bose home theater product from croma store pacific mall anand vihar delhi purchase date is 03/01/2016 and having 1 year pan india warranty. Bose executive gaurav told me that if you face any kind of issue with this product you can take service from anywhere in india also at home but i am from u. P (Bahraich) and there service center is not providing me any kind of service i am very mantly hurted after buying this product i spent...

Product Name: Bose Mini Bluetooth Player. I ordered Bose Mini Bluetooth Player order No 22922, on Sunday, November 17, 2013 from BOSE website online. I received the delivery in 4 days. Immediately I checked the system and noticed that the auxiliary mode did not work when connected with TV, DVD, as well as with mobile and even the sound quality isn’t as it was expected of a BOSE system when played via blue tooth. Infact the creative speakers which I play with PC sound better. I immediately sent an email to the company to which I dint receive any revert for two days, finally I sent a complaint through their website in order to Refund the amount. Today 22/11/2013 I received a call from them stating they don't have a refund policy, so finally I asked them to replace it to which they said that is also not in their policy and asked me to take the product to their service centre. I am aghast to get such a revert from BOSE which is supposed to be the best in Music Systems. I would like them to collect the piece and refund the full amount (Rs. 16, 450.00) as this is absolutely unacceptable. Regards, Jeraz Masani

I AM HIGHLY FRUSTRATED AND ANNOYED BOTH BY THE PRODUCT V-35 AND SERVICE (SU
PPORT) OF BOSE CORPORATION SO I WANT TO RETURN PRODUCT V-35 WHICH HAS SO M
UCH TECHNICAL PROBLEM (PRODUCT IS DEFECTED REMOTE WAS NOT WORKING,UNRESOLVE
D ATTACHMENT PROBLEM WITH TV, CURRENT ON THE BODY OF MEDIA CENTER AND ACOUS
TIC MODULE.) AND STAFF ARE NOT SUPPORTING ME PROPERLY. I HAVE PURCHASED
V-35 ON 19.06.2011.

KINDLY HELP ME TO GET MY MONEY BACK

I own a Bose Home Theater for some years now. It is covered by an annual service contract. The problem is that their service levels in Mumbai are pathetic. They are selling large numbers today but their service network has just not kept up.
Some examples: a) under the service contract, they are supposed to send their people 2 times a year for maintenance. This never happens unless the customer calls up
b) the standard answer to a complaint is that it will take 3-4 days for a service engineer to come to your house. The last time I had an issue with the remote, I had to finally call the service manager for help
c) from yesterday, the audio of my system is not working. When I called Bose this morning, they tell me that all their service engineers are in Delhi attending a conference for the next 4 days. The moral of the story seems to me to,be...have installation engineers available so that customers who have paid for the system, get them installed. But customers who have bought systems earlier can go to hell, because their money is already paid.
Its really pathetic. Someone should teach these arrogant folks a lesson

I have purchased a 2.1 computer speaker from Bose India Store in 30 C Chowringhee Road ( Ph No:[protected] on 7th May'11.The system is not working properly,Some unexpected sounds are coming from the system when I am switching it on.I have spoken to the concerned service centre but they are not ready to sent any techinisian to my home to solve the problem They are saying that I have to carry the set as per thei convenience to the service centre & after few days when they wil repair the same I have to go & collect the set. It is not possible for me to go in week days since I have my office & they are not open on sunday.

Hence request you to take necessary steps so that they send their technician at my residence to solve my problem.

Thanks & Regards
Partha Sarathi Bhattacharjee
[protected]
Mail Id: partha.[protected]@gmail.com

Dear all,
I have bought my Bose in ear head phones for Rs. 5000/- but when i compare them to my Sennheiser CX 180 which i bought for Rs. 1500/- , I found the Quality & Base of Sennheiser much better than Bose. Same has been told to Bose customer care over the phone when i got a call taking feedback about their product.

I wish i could get my money back in return of those headphones.

Kailash Gianani

I bought a multimedia system from Bose India and went back the next day to exhange it for another product. It was supposed to be a gift and the person I was gifting to didn't like it.
I was told that Bose India doesn't have an exchange policy, they do have a 30-45 day exchange policy for the US though.
I find this highly irregular and discriminating!

I have purchased one SoundDock™ Portable Digital Music System on 27.12.08. On 7th.Jan 2009 I contacted Ms. Monalisa and expressed my dissatisfaction on selection of the system, I requested her to arrange the Bose Wave ® Music System by changing the purchased one. After getting approval from her manager (Ms.Trina De) she called me and asked me to make ready of all the papers and the packing box. She confirmed me that my request will be fulfilled provided the set and all the papers, accessories and packing box are ok. She also informed me that her Manager would join her duty on 16th Jan’09, so I have been advised to come after 16th of Jan ‘09.

I contacted on 16th. Jan but Ms. Monalisa was on leave. I again contacted on 19th. and that time Mr. Tuhin picked up my call and asked me to come along with the set and all the papers, accessories and the packing box. As per their guidance I came along with all the items except the remote controller, which I forgot to. They have visually checked all the items and the documents and confirmed me that everything was well in order. They asked me to bring the remote controller for completing the functional checking. I rushed my home and brought the same.

After functional checking Mr. Tuhin called me in a separate room and tried to make me convinced for buying the higher version i.e Acoustic Wave ® Music System II instead of Bose Wave ® Music System. When I didn’t show any interest then he tried to sell the accessories like Multi- CD changer and the connect kit for iPod. I listened his sales talk and after that I expressed my choice i.e Bose Wave ® Music System and nothing else. After failure of his sales efforts he suddenly turned 1800 and informed me that the change couldn’t be possible. I asked the reason; his answer was “Though everything is in order but due to the absence of the plastic wrappers of the set and the instruction manual the system cannot be considered as saleable condition”. I was shocked; they have wasted my full evening and harassed me a lot.

I would like to know the below points:

1) Without opening the plastic wrapper how a person can use the system? While opening the wrapper it will obviously get damaged and cannot be used next time.
2) While visual checking they did not point out the plastic wrapper and I had been asked to bring the remote controller from my home.
3) If Mr. Tuhin found the system as non saleable then why he wasted my time by delivering sales lecture on higher version products?
4) Why the Manager (Ms. Trina De) has avoided facing the situation? She has been requested several times over phone by Mr. Niladri and Mr. Tuhin in front me.
5) I have wasted the whole evening, came twice in the store, listened unnecessary sales talk, and harassed a lot. How all these will be compensated?

I am really very disappointed and cannot expect this from a reputed company like Bose. I want the full compensation of the harassment.