Bose India — Quietcomfort II

For a premium product, the Customer Service has been incredibly poor. It has been more than 2 months since I was promised a replacement but there is no sight of it.

The answer is simply "waiting for replacement shipment to arrive"

Yet, on Amazon.in, the product is available for sale.

For a product with a 12 month warranty, I have not had it in my hand for more than 2 months.

Really poor service and experience. And no one seems to take any ownership.

Despite attempts to reach out to Management on LinkedIn with courteous emails, the response is ZERO.

Can't tell you how many people I am badmouthing Bose too. And I'm not a whiny person.