| Address: | Bose Corporation India Private Limited, 56 North boag Road, T.Nagar, Chennai 600017 |
I have bought a pair of Soundsport Free Wireless In-Ear Headphones on Dec 2018. Spend quite a chunk for the earbuds.
I have given it for service since it is not charging and not working.
Bose Service is claiming it is waterproof and they cannot open the mold and replace the battery.
Also they say that they cannot do any hardware service at all for their products.
Only software bugs can be rectified it seems.
Now they are asking me for purchasing a new(same model) product with 25% discount.
This is SERIOUS CHEATING. I was initially a fan of Bose for their quality, but from this experience, i am totally disappointed and highly furious with this response.
CAN'T DO HARDWARE SERVICE (THAT TOO BATTERY) ??? SERIOUSLY ?????
The product is with BOSE SERVICE CENTER.
Product Serial Number :074801Z81351900AE1
Service Call Report - 1254
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