Bose India — Smart Soundbar 900

Hi Team

I recently purchased Bose Smart sound bar 900 from Croma Serial no: 082942P21676570, Model No:[protected], from Croma Hyderabad.

There was a recent patch released from Bose and while getting updated there is a sudden power cut and further there is white line and sound bar didn’t start and not working.

I took it to service center in Hyderabad and they confirmed me that, it’s a mother board issue and we need to replace, as this is in warranty we will replace free of cost.

Firstly, It was shock to me, secondly what if there is no warranty and there is a patch release and similar situation happens?? And motherboard to be replaced, should the customer bear the cost??

want to talk to responsible person who can give answer.
my mobile no is [protected]
mail id is [protected]@gmail.com