Bose India — Sold a substandard and defective product

Bought the bose sound sport wireless headphones while they were in warranty faced issues filled the online grievance form asked to visit the service centre. This happend when there was a lockdown and Delhi had containment zones making it impossible to visit the service centre feom one end of the city to the other. Placed multiple calls never heard back months later messaged theUS SUPPORT TEAM and thats when the indian bose service team decided to respond. They were unempathetic amd simply offered a 20% discupunt coupon and claimed had i visited their centre while the product was in warranty they would have replaced it. Clearly no concept of humanity or ethical bisoness practises. Clearly ignored the fact that to begin with the product was substandard the silicone buttons frayong sound filter loosening. None of that addressed. Pathetic and absolutely negligent behaviour.