Bose India — Sounddock Portable 240v AP BLK

Sherry Cheeda

Address:

H.No.10-2-57,F.No.403,Ridgewood Residency,West Marredpally, Secunderabad 500026

1. Above speaker is not working and quality of the sound is absolutely low
2. It gives a non-stop long sound after playing songs for sometime and sound continues until the speaker battery is discharged.
3. Am giving my speaker for service for the third time.
4. The toll Free customer care number ([protected]) for complaints to be registered is absolutely pathethic.
5. After holding the phone for 35 mts, I got connected to Customer Care and after taking all the details about the complaint and other information for almost Ten mts, the Customer Care gentleman says my system is not working and says to inform the Service Centre in Secunderabad (telangana).
6. Service Centre has taken my details and said will register the complaint and asked me to come again for Complaint Receipt.
7. Bose speakers suppose to be one of the costliest in the World and we get such a pathethic and irresposible service.
8. I will be knocking doors of the highest authorities if my speakers are not rectified.

Regards
Shreedharan
[protected]

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Bose India customer support has been notified about the posted complaint.

Apr 12, 2021

Updated by Sherry Cheeda With reference to my above complaint, I receive a phone call from the service center in Secunderabad that my product is old and the parts are not available and hence cannot be repaired.
I request the authorities to solve the issue as the Bose Speakers are very very expensive.
How can they simply say that it is outdated and cannot be repaired.