Bose India — Wrong replacement provide by Bangalore Service Centre

Address:

Bangalore

I had been using a Macbook/iPhone compatible QC 20 earphones. I was facing problem with the device and visited service center, Bangalore in January, 2020.
I was offered replacement after paying INR 16, 000 (approx) and had to return older piece and its casing.
Now I tried using the earphone to attend online meeting and shockingly found that I had been give a wrong replacement - not Macbook compatible, it works on android devices.

There is a mistake from Bose here, but I am being told that warranty period is over. Actually, the product is working fine and is in good shape(microphone not working on Mac).

Customer care (Bose outsourced to 3rd party) is not willing to understand my case. It's not their fault.

I request that Bose owns up to its mistake and gives me a replacement. I should not end up paying wrong on Bose end.

Regards