Boult Audio Complaints & Reviews

I placed an order on the Boult website on June 15th, 2024. The order ID is BAD2CN[protected], and the tracking ID provided by DTDC is 7D[protected]. The order reached my city on June 20th, 2024, according to the tracking updates.

Issues Faced:

Incomplete Address Claim: On June 20th, I received a message stating that my order was out for delivery. Shortly after, I received another message claiming that my address was incomplete. However, upon checking my order summary, I confirmed that my address was complete and accurate.

False Delivery Refusal Claims: The next day, I received a message that the shipment was out for delivery, followed by another message stating that I had refused the delivery. This is completely false as I never received a call or a visit from the delivery agent.

Repeated Assurances with No Resolution: I raised a query on both the Boult and DTDC websites and was asked to wait 24-48 hours for a resolution. After two days with no update, I contacted Boult customer care again, only to be asked to wait another 24-48 hours. DTDC customer care was dismissive and hung up on me without providing any assistance.

No Response on WhatsApp: I reached out to Boult's customer care via WhatsApp chat, and after waiting for over 90 minutes, I still did not receive any response.

Continued False Updates: The same issue occurred multiple times, with messages stating the order was out for delivery followed by false claims that I had refused delivery. Each time, there was no call or visit from the delivery agent.

This experience has caused significant inconvenience and frustration. Despite making multiple attempts to resolve this issue, I have not received my prepaid order to date.

I kindly request your assistance in resolving this matter promptly.

I purchased boult x45 on 26-march-2024 and its only 3 month and its not charging

I am writing to formally lodge a complaint against Boult Audio regarding their failure to process my reimbursement request and their extremely poor customer service.

On 22nd May 2024, I submitted a reimbursement request along with the required form for INR 100 to be credited to my Paytm account. This was after returning a faulty product as instructed by Boult Audio support.

Despite multiple follow-ups via email and adherence to all provided instructions, including shipping the faulty product and completing the necessary form, I have received no communication or reimbursement from Boult Audio.

The lack of response and the considerable delay have caused significant inconvenience and frustration. Their customer service has been very bad, offering no assistance or updates on my issue.

I have attached all relevant details and screenshots of the form submission to support my complaint.

Dear Sir,
I would like to inform you to dated-30.09.2023. Bill no #FAJ4ZZ[protected] I Purchase
this earbud but this earvud is not properly working so please help & support your team

Thanks
Your customer
M.no [protected]

Dear Sir,
I would like to inform you to dated-30.09.2023. Bill no #FAJ4ZZ[protected] I Purchase
this ear phones but this ear phone is not properly working so please help & support your team

NOTE-: TILL TIME NOT ANY RESPONCE

Thanks
Your customer
M.no [protected]

Client number-[protected]

Description- Sir I have made a complaint that my boult audio is giving battery and connection issues, so I have raised the complaint and registered the complaint then I have a mail from boult audio saying that send the product to the given address. So, I did has it was instructed in the mail. Then I have made a delivery to boult audio at given address. Now it had been many months since I haven't received any update. Now I can't tolerate any more I need my product back or give me my refund at least I will purchase a new one.

Complaint: - See I have sent my EarPods to the given address in my mail sent by boult audio. I have made a complaint stating that "I have a connection and battery issues" I have delivered it a long ago, till date I haven't received any updates. And more over I haven't received my product also. Why it's taking such a long time to repair I even have the warranty on it. I request the boult audio to send my product as soon as possible. Or else give my money back at least I will purchase a new one

Order Number:[protected]
Ordered from: Amazon
Ordered date: 10.08.2023

Responding Mail: [protected]@gmail.com
Alternative Mail: [protected]@gmail.com

- Purchased the product from AMAZON on 27.01.24

- After getting problem in one buds i am requesting warranty service on the website of BOULT audio with #Ticket Id[protected] in which i have to send the product to [ EXOTIC MILE PVT LTD, B-67, WAZIRPUR INDUSTRIAL AREA,
Delhi, delhi- 110052.] for servicing.

- I have sent the product through Delhivery courier to the above location with AWB NO.[protected] on 11.03.2024 and mobile no. [protected]

- I have mentioned all the information..but i not getting any update about the product.
- I am attaching all the documents like invoice, courier slip, warranty messages which i get on registration for product

Hi Boult,

Pls let me know how many more months I have to keep following up, for the refund of my courier charges.

OR should I assume BOULT does not have qualified customer support professionals to sort such basis things.

Just for the refund of my courier charges you asked me
1) to fill a form
2) Gave a voucher
3) Verify with OTP, which I never got.

Why can't things be simplified. Why can't your accounts team just transfer the funds to my bank account??? They have the correct account details.

Also you mentioned that the IFSC code entered by me was wrong, that is incorrect. I have entered the correct numbers multiple times.

Even after over a month of follow up, if this is the service you provide to a customer who is a senior citizen, then definitely I have the right to take this to the consumer court and ask for a remedy / compensation for a month long harassment from Boult. Shame on Boult.

Adil
[protected]

I am writing to express my deep dissatisfaction with the recent service experience I have had with Boult.

On 10/2/24, I sent my Boult earbuds for repair to your center. However, upon receiving the package today, I was shocked and dismayed to find that instead of my earbuds, the package contained *a stone*. This experience has left me feeling frustrated and inconvenienced, especially considering my reliance on the earbuds for studies as I am taking online classes.

I kindly request your immediate attention to rectify this situation. I expect a prompt resolution, including the replacement or repair of my earbuds at no additional cost.

I appreciate your prompt attention to this matter and look forward to a swift resolution
Here are some details:
Ticket ID: 01321060
AWB: Z34817635

I have purchased my boult audio powerbass with inbuilt powerbank from Flipkart on 13jan 2022 now I am facing 2 serious problems with it
1st is about its battery backup it almost got discharged in within 1hour
2nd is about its cconnectivity with the case

Its not working no charging

Two times iam not received shipping reimbursement .I don't get shippment reimbursement two times my first ticket number is :01104814
Second ticket number is:01223403

Hello I was using bold audio effect charge neck band.After having problem with it I contact with customer care, As they told me I courier it to their address & it's been delivered on 28th of October, 2023.I have attached also Proof of delivery statement & Delhivery shipping invoice.after that I called customer care many times but they again & again saying that we are escalating your concern, please wait for some time.Even when I sent mail to boult support, they replied "we have received your product EQCHARGE (black) in the warehouse instead of FXCharge (Black). Please confirm your product name and share your invoice with us." I've already sent them the photo of my product package before shipping. But they are making me fool. Also I was not able to fill up & submit their Reimbursement form to get the shipping cost. please anyone will help me on that that will be really appreciatable.

I have couriered my ears buds to your respective office exotic mile private limited and my ticket I'd is 01169469 but still my issue not solved

The case of the propods won't turn off everytime i charge the case uponn take the charger out the case's light doesn't turn off instead it remains turned on due to which the case's battery isdrained out super quickly resulting in frequent charging needs everytime i have theuse the propods the case's battery has been drained and i have to recharge it everytime before use

Order ID: BAD2CN[protected]
Product Received defective. Earpiece not working. Complaint but no action has been taken. Now i am going to make complaint to the consumer forum.

My buds charging auto drops continuosly

I have send my product to claim warranty on 22nd of August 2023. But I still have not received back my product yet. I did follow up multiple times and same kind of respone I am getting from them like they are looking on the issue and will resolve it on priority.
I got an email from them on 6th of sep like below

Hello from Boult Audio!

Please be informed that your product has been received at our service center
against Ticket ID: 01040020 via AWB

Your fresh product will be dispatched to you within 24-48 working hours.

Till now I have not received my product repaired back yet.

Pathetic customer service from boult audio

I order a Z40 pro on their website and the payment also done now they showing there is no order yet .I want my money back

Dear sir,

Last one month boult team is making me fool and he is not replace my Bluetooth product since last month when I tried to reach but no answer on email and WhatsApp. They are cheater .please help us and below are complaint ticket number

This to inform you that your ticket ID[protected]

Regards
Shyam