Boult Audio — Boult airbass audio

It stopped working after a month of purchasing as it was in the warranty I registered a complain and it took Boult Audio over a month to register the compain and another month to pick up the product from my residence and when I finally recieved the repaired product not the replacement it was badly scratched and dented.
Again after 2 days it stopped working and I reached to their customer executive she was very rude and told me to courier the product back. Yes they didn't arranged the pick up as well. I couriered the product and I was promised by both Amazon and Boult Audio that this time I will get the replacement meaning the new product not the repaired one as they have already dented and scratched the body but when I again received it for the 2nd time in a row it was the same repaired product with more scraches and the battery panel is very loose that it won't go back in its original position