Boult Audio — Boult audio bassbuds x1

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Dear boult audio,
i purchased a boult audio bass-buds x1 wired headset from FLIPKART on the date of 01/09/2020. but now thats mic is not working and i already made a complained 6days ago (12-oct-2020) through email and they gave a Ticket Id - 121453 and they told me Your ticket will be reviewed and we will get back to you in the next 24-48 Hours but till now i didn't get any response from there.
its my request to please solve my problem as soon as possible.
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    Boult Audio Phone
    +91 95 5560 2502
    Boult Audio Address
    Exotic Mile, 1st Floor, B-67, Wazirpur Industrial Area, New Delhi, Delhi, India - 110052
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