| Address: Exotic Mile, 1st Floor B-67, Wazirpur Industrial Area New Delhi 110052, India |
I placed an order on the Boult website on June 15th, 2024. The order ID is BAD2CN[protected], and the tracking ID provided by DTDC is 7D[protected]. The order reached my city on June 20th, 2024, according to the tracking updates.
Issues Faced:
Incomplete Address Claim: On June 20th, I received a message stating that my order was out for delivery. Shortly after, I received another message claiming that my address was incomplete. However, upon checking my order summary, I confirmed that my address was complete and accurate.
False Delivery Refusal Claims: The next day, I received a message that the shipment was out for delivery, followed by another message stating that I had refused the delivery. This is completely false as I never received a call or a visit from the delivery agent.
Repeated Assurances with No Resolution: I raised a query on both the Boult and DTDC websites and was asked to wait 24-48 hours for a resolution. After two days with no update, I contacted Boult customer care again, only to be asked to wait another 24-48 hours. DTDC customer care was dismissive and hung up on me without providing any assistance.
No Response on WhatsApp: I reached out to Boult's customer care via WhatsApp chat, and after waiting for over 90 minutes, I still did not receive any response.
Continued False Updates: The same issue occurred multiple times, with messages stating the order was out for delivery followed by false claims that I had refused delivery. Each time, there was no call or visit from the delivery agent.
This experience has caused significant inconvenience and frustration. Despite making multiple attempts to resolve this issue, I have not received my prepaid order to date.
I kindly request your assistance in resolving this matter promptly.
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