Boult Audio — Request for service/replacement boult z40 pro not charging

Dear Customer Support Team/Boult Support,

I am writing to report an issue with my Boult Z40 Pro, which I purchased on 19/11/2024. The product features include a 100-hour battery life, Quad Mic ENC, scratch-proof rubber grip design, and Bluetooth 5.3.

Unfortunately, the charging case has not been functioning for the past three weeks — it no longer charges, rendering the device unusable. I have tried multiple charging cables and adapters to rule out external issues.

As the product is still under warranty, I kindly request you to assist with the repair or provide a replacement at the earliest.

Please let me know the next steps or if any further information is needed.

Thank you for your support.

Sincerely,
Bharath
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