BPL — no response to complaint of bpl tv led 32 inch

Address:

1821 nai basti rewari, haryana 123401, Rewari, Haryana, 123401

I have purchased the LED TV of BPL 32 inch from Cloudtail India Private Limited via Amazon platform on 25th Nov, 2018. The LED display stopped working suddenly in the month of June, 2018 and had registered a complaint at BPL Service Center and BPL Service agent visited onsite and checked the TV and registered a call with call id: 1907F[protected] and assured the part of the product will be received in 7-10 days and part will be replaced in the TV within next 2 days.
But till now, whenever I asked the service center and customer support team, they say the part is not available and same whenever available will be replaced. It is not a valid reply, as per the terms of Warranty, the product should be repaired within time. BPL is violating the terms of Warranty and is not good. We being the customer is suffering alot. The BPL should immediately either repair the product or replace the product with the new product (same model or model latest to my current model) and should pay the inconvience cost to me.