BPL — tv is not working. appearance of green screen alone | |
Dear customer care service team, I have purchased one bpl stellar series hd ready smart tv (Imei/serial no: w[protected]) through flipkart vide order id: od[protected], invoice no. Fab1jm[protected], dated 28.01.2020 (Invoice attached). The tv was delivered at puttur, chittoor dist., andhra pradesh - 517583, and installed by service engineer during first week of feb 2020. Though the tv was installed, no set top box is connected to it and hence it was barely used.in many instances, the tv got switched off on its own, while checking the apps provided in the tv. On 29th april 2020, when tried to connect the mobile phone through screen mirroring, it got connected and within a very short time, the tv got switched off on its own and did not turn on when tried several times. Tried after changing the batteries in the remote too, but in vain. With no alternative left, the only power cable available (No other cable is connected to tv) was disconnected from power socket and left it as such for one hour or so. When tried to turn on the tv after one hour or so, this time tv got turned on but with a fully green filled screen and nothing else. As the tv is under warranty, tried to contact the toll free number of customer care service[protected], who informed that they are not in a state to register any complaint due to covid-19 lockdown. I requested him to provide any technical support, if anything possible, over phone. But he told that no service engineer is available and asked to call after lockdown period to register a complaint. As the lockdown in the country is uncertain, how to register a complaint if the lockdown period continues beyond my warranty period and whether my warranty will be valid?? The customer care support told that they cannot register any complaint right now without giving any assurance of providing the service engineer. Please provide the service engineer support to attend the above said repair of my tv at the earliest. Also, please confirm whether the validity of the warranty period will be valid after the lockdown period if the given warranty period expires due to continued & uncertain lockdown period. Registered the complaint in flipkart as well, who contacted me on[protected] and asked to register complaint with bpl. Hoping that the complaint is registered and service engineer will be provided at the earliest. Regards Sandhya / naveen kumar [protected] Was this information helpful? | |
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 2 Comments | |
Comments
Sir,
Since April 2020, I'm putting up the status of non-attending the repairs of my New BPL TV. However, no technician or service engineer has paid attention to my problem or rectified my TV issue. Almost the warranty period is about to complete (January 2021), but no one is attending the TV repair.
If I lose the warranty period, no one will be there to hear my hues & cries and I will be at the losing end by wasting Rs.10, 000 by purchasing the BPL TV on Flipkart.
Both the Flipkart as well as BPL has failed till date to render repair services to a Customer post-purchase of product, even within the warranty period.
I request once again to rectify the repair of my newly purchased BPL TV before the warranty period expires, i.e., by January 2021.
Till now there is no resolution from BPL. pls do the needful and enable me to use my newly bought TV for at least one time.
Request an early action.
Since April 2020, I'm putting up the status of non-attending the repairs of my New BPL TV. However, no technician or service engineer has paid attention to my problem or rectified my TV issue. Almost the warranty period is about to complete (January 2021), but no one is attending the TV repair.
If I lose the warranty period, no one will be there to hear my hues & cries and I will be at the losing end by wasting Rs.10, 000 by purchasing the BPL TV on Flipkart.
Both the Flipkart as well as BPL has failed till date to render repair services to a Customer post-purchase of product, even within the warranty period.
I request once again to rectify the repair of my newly purchased BPL TV before the warranty period expires, i.e., by January 2021.
Till now there is no resolution from BPL. pls do the needful and enable me to use my newly bought TV for at least one time.
Request an early action.
Request an early action.
Regards
Naveen Kumar,
[protected]