[Resolved]  BPTP — I have not received floor positions or Flat keys

I, Rina Chhabra Rohatgi, w/o Mr. Gaurav Rohatgi, would like lodge a complaint of cheating against BPTP Limited.
The detail of the case is given below:
1. On 10th July, 2009, we booked a flat with BPTP’s Park Elite project, Faridabad.
2. We paid Rs. 3, 00, 000 (Rs. 3 Lac) vide cheque no 986506 of ICICI Bank. (photocopy of the cheque attached)
3. Receipt No 2009/[protected], dated 11th July 2009 was issued by BPTP against our booking amount. (photocopy attached)
4. During the discussion at the time of booking with Mr. Taranpreet Juneja, employee of BPTP, it was very clearly indicated by us, that, we being in service our further payments will solely depend on the bank loan.
5. Mr. Taranpreet, very confidently confirmed that within 2 months bank approval for the said project will start and after that we can forward our file to the bank for loan.
6. Before the second instalment got due, we started following with the company for updating us for approval for bank loan.
7. Demand letter for second instalment reached us but there was no closure from the company side on the loan front. Banks were still not accepting loan papers for this project.
8. Till September 20th, 2010, as per mail by customer care dept. of BPTP, the requisite documents were still being submitted with the government for project approval. More than a year passed, hundreds of booking done but project approval still pending??(Copy of mail attached).
9. As everything was in dark we decided to withdraw our booking from this Park Elite Project, Faridabad.
10. After lot of correspondence and personal visits to BPTP office we received a mail from Ms. Neelam Singh of BPTP on 21st Oct 2010 that our request for refund has been processed.
11. We were asked to complete few documentation works on stamp paper. On 9th Nov 2010, stamp paper was purchased, for the said documentation work. (photocopy of the stamp paper attached)
12. Reaching BPTP office with all desired documents we were conveyed that company policy have changed and now BPTP is not entertaining any refund cases.
13. A new fight began, with lot of personal visits and correspondence.
14. Few days later a new option was offered to us, wherein we were asked to get the amount of Rs. 3 lac merged in any other booking done by any blood relations of ours.
15. Fortunately, my sister had a booking in the same project with the name of Mrs Vinkey Bajaj.
16. New set of documentation was done, but same thing happened again. The day we went to submit our documents for merging the amount, policy of the company changed. They decided not to merge the amount any further. How can the policy of the company change so often?? How can the company withdraw the policy after offering the same to the customers??
17. Fresh fight started, and they came up with the offer, wherein, if we decide to do a fresh booking with any of the ongoing project at current rates, they may merge our previous booking amount with this fresh booking. The entire discussions again failed as
a. The fresh booking amount was required to be paid by us, they were not ready to consider the previous amount as booking amount or part of booking amount for the new case.
b. There was no commitment from the sales department that the previous amount will get merged with it. If the management decides then only this will happen. If the management is not approving the merger then the old booking amount of Rs. 3L and the fresh booking amount what we pay will get forfeited.
18. Total harassment of customer is being done by such a renowned company like BPTP.
19. For almost 4 years we are running from one pillar to the other to get our refund but all in vain.
20. No one is there to listen to our problem.
21. Every time they say staff changed, explain your problem again, and then sorry your amount forfeited.
22. Sir, you are requested to please lodge a complaint of cheating against BPTP Limited and help us in getting our amount refunded.

It is sheer cheating & mental harassment by BPTP of their customers

Dear Team,
Thanks for your feedback. Sorry for let response. They always notify me. But they are never confirm date.

My last mail to BPTP was 7th-SEP. They also reply back me on 15th SEP. Please find the below Attached mail from BBPT customer Care.

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Subject: RE:BPTP-37-PARK FLOORS-I Cust_Code: 107581 Unit No: U-G002
From: BPMS ([protected]@bptp.com)
To: [protected]@yahoo.co.in;
Date: Tuesday, 15 September 2015 11:40 PM


Dear Customer,

This is in continuation to our previous update sent to you regarding handover of your BPTP home U-G002 to be done by us; we understand your concern and seek some more time to confirm you the date of handover for your unit. We are privy to the fact that you have been following up for taking handover of your unit.

We feel extremely dissatisfied due to the delay in handing over your unit to you ; the delay has been due to some unanticipated reasons which persisted longer than what they were expected to; we are striving to get the pending work completed on a high priority basis in any such unit where in there is a delay in unit handover.

We shall be in touch with you again around 15-Oct-15 and let you know the date for you to visit us at site to take handover of your unit.

We thank you for your understanding; assure you that your relationship is extremely valuable to us.

It is important for us to advise you to write into us only at [protected]@bptp.com for any kind of support on maintenance related matters including maintenance bills, payments, feedback and complaints related to site ; each time you write into us please remember to mention your Project Name, House Number and Customer Code (six digits number) in the subject line of your email.

Warm Regards,
Facility Management - Service Delivery Team


[protected] Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@bptp.com, [protected]@yahoo.co.in
CC: [protected]@bptp.com, [protected]@bptp.com
Time: 07/09/2015 7:48 AM
Subject: 107581 Progress Update in your Unit - U-G002 in Project - PARK FLOORS-I

Is anyone Bother about customer Pain? I have send this mail in the month of Mar and today is month of Sep 2015. Still I have not received any response from any one. Even I made so may call to BPMS site contact person. But no response received.

Is this kind of service you provide to your customer?

I am totally fed-up with BPTP BPMS team, to following up to get the answer, when I get my own house key.

Can anyone please give me some assurance or proper date? So that we can collect the key and start leaving on my own house.


Thanks & Regards
Animesh Ghosh

Cell: +91 [protected] (India)

From: "[protected]@yahoo.com"
To: [protected]@bptp.com; "[protected]@yahoo.co.in"
Cc: avijit ghosh
Sent: Tuesday, 31 March 2015 3:16 PM
Subject: Re: 107581 Progress Update in your Unit - U-G002 in Project - PARK FLOORS-I

Dear team,
Thnaks for your update.i would like to say one thingns, this so pathetic service of BPTP. My registre was done last year jun and i have paid all my outstanding smount on 2013, but still i am waiting for my house kye. Every time i get new date deferant team .Can any one please give me some assurance or proper date. So that we can coolect the kye and start leaving on my own house.
BR
Animesh ghosh

------ Original message------
From: CustomerCareBPMS
Date: Mon, 30 Mar 2015 22:28
To: [protected]@yahoo.co.in;
Cc: CustomerCareBPMS;
Subject:107581 Progress Update in your Unit - U-G002 in Project - PARK FLOORS-I


Dear Customer,
This is to update you about the handover of your unit U-G002.
We understand the individual's sentiments associated with the home owned by him/ her and that each one o[censored]s eagerly awaits for the day to take handover of the prop­erty. We feel dissatisfied owing to the delay in handing over your unit to you; the delay had been due to some unanticipated reasons which persisted longer than what they were expected to. Over last few months, we have provided the hand over to many of our customers whose cases had been in the pending delivery queue.
Likewise, we are now striving to get the pending work completed on a high priority basis for remaining units where in there has been delay in unit handover.
During the last week of Apr-2015 month, we shall again write in to you; at that time, we shall be communicating the handover date of your unit.
We are immensely thankful to you for your patience and cooperation in this matter and we assure you of our complete support.

=====================================

Thanks & Regards
Animesh Ghosh
+91 [protected] /+91 [protected]

I am also a BPTP victim and fighting for refund with interest.
I found that getting a refund is better option.
If interested to join send SMS to [protected] mentioning
1. datewise monies paid,
2. calculate interest accrued @18% p.a and
3. your contact details.

You will get refund