Brand Factory — Issue with order

Address: Parsvnath Metro Mall, Inderlok Metro Railway Station, Shastri Nagar, New Delhi, Delhi 110052

Website: www.brandfactorystores.in

I placed an order at brand factory in sept 23 for converse sneakers, order no. #22693 and received a text from [protected] for order confirmation and tracking details, neither was shared. they are picking the call.
Their customer care no doesn't exist [protected].
i called all their available numbers, none was answered