Brand Factory — order

kiranmaia

from Hyderabad, Telangana

Website:

www.brandfactoryonline.com

Hi,

I placed an order in branfactory online and i received wrong size and it's like old clothes so i want to return those, but they are not changing the status to 'delivered' still my order status is 'ordered'. Due to this i am not able to return the products and i contacted their support team more than 20 times till now and they didn't even responding properly.

My order id: 91753
Placed date: jul 13, 2019, 10:12 am

I am contacting them from past 4 months and they are not even responding and they are saying only one answer from 4 months that we are working and will let you know.
It's been almost 5 months and still they didn't refunded my amount.

Regards,
Kiranmayi.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Jan 24, 2020

Updated by kiranmaia still my issue not yet resolved and brand factory online customer care people not even responding to my emails and phone calls.

Since from 7 months brand factory people are saying they will resolve my issue but not done yet.

I contacted them more than 50 times till now.