Brand Factory — they have charged me for carry bag name printed

Address:

Ratan Mall, 1/185C, Professors Colony, Delhi Gate, Agra 282002, Agra, Uttar Pradesh, 282002

I had purchase 3 shirts from brand factory today i. E. 17 may 2019, from agra outlet, l. They have charged me for carry bag which has their "brand factory" printed on it, as per rules they should not charge for it. When i said to them that you are not allowed to charge for the carry bag they said their is no notifications had came for this so they will charge for carry bag. I request you to take action towards this matter
My name is sambhav