Bridgestone Tyres India — Bursting of tyre

Address:

Naval Officers Mess Varuna, Rao Tula Ram Marg

Dear Sir/Madam,

I am an Indian Navy Officer and possess a Honda City car ivtech MT VX purchased in sep 2017. Since then it has ran 17500 kms. This is my first Honda car and liked by my entire family.

Recently, on 28 Nov 20, while driving my Honda City on greater noida express highway from Delhi to noida with my family, the front left tyre of the car suddenly burst leading to unbalanced driving on the busy highway. This was a nightmare drive for me with my wife and two kids onboard and risking our lives leaving it to the mercy of God. Somehow I managed to get the car to the side. We all were scared. Somehow I consoled my family and then changed the tyre.

I would like to bring to the notice that the abovementioned incident really shocked me & my family. This safety related critical issue has really weakened my faith in the car as well as tyre, which me & my family were proud of.

The tyre fitted in my car is of Bridgestone make.

After the incident, it seems that the tyre contracted and fitted in my car is of poor quality and needs to be replaced with good one. I strongly agree that the ownus of this failure may be attributed to the tyre company. Understand the performance and durability of the tyres are reputation of the said company who is also a world class leader in this segment.

In order to obviate such incidents to reoccur in future and to maintain the customer's faith, would request your kind self to see the matter seriously and provide me with the replacement of good quality all five tyres on immediate basis.

Thanking you in anticipation

Commander Shailender Gupta
Indian Navy
Delhi

[protected], [protected]

My Car Registration Number is

UP53CP3534