Bridgestone Tyres India — Replacement of damaged tyre

Address:

Kolkata, West Bengal, 700048

From
Dr. Ranajit karmakar
71 dakshin para road
Kolkata 700028
[protected]@yahoo.co.in

To
The dealing officer
Customer care segment

Subject: complaint against the dealer of tyre at kolkata

Dear sir,

I have a private car. I purchased 2 nos. Bridgestone tyres (155/65/r13 bs 5322 on july 07, 2015 from m/s m. D. Tradelinks pvt. Ltd., 618 dakshindari road (On vip road), kolkata 700048 (Ph.[protected]/[protected]; vikram. [protected]@gmail.com) but exactly after two years (Approx. Running mileage 30000 km) on july 08, 2017 i have been told by the same dealer of the tyre at the same address that one tyre gets damaged. I wanted to know how could it happen in the tyre like bridgestone company! The initial four tyres of mrf supplied along with the car (Purchased in april 23, 2010) were fully fine after 5 years and running of ~50000 km but this time after two years of running one of the pair of tyre gets damaged. The dealer was telling that it could happen in some tyres because of some manufacturing defects. I then placed written claim on july 08, 2017 (Saturday) for replacement of damaged tyre because during the time of purchase the replacement assurance was given to me and i kept the damaged tyre with them for the consideration of replacement. On monday (July 10, 2017) i was told over telephone that as per the view of company’s engineer, the damage was made sole by the driver and it was not due to manufacturing defect of the tyre at all. I was just thinking such response from them because the people like these (Big or small businessmen) never want to make any replacement at ease. They show different excuses to avoid commitment.

My simple question is that the vehicle tyre, which was purchased not to keep in showcase rather to run on road by the driver and the highways in kolkata and surroundings are now not so bad that driver can make any damage to the tyre. Moreover, purchasing tyre is not equal to the purchase of a lottery ticket. Buying tyre is not to test my luck! In a pair of tyres one is good and other is bad due to my “bad luck” as told by the dealer.

I think, every single item made by a reputable company must be equally competent to tolerate the wear and tear to the extent as specified by such company.in case of tyre, it is also equally true. Tyre made in india should be competent to face the conditions of indian roads.

The above-mentioned dealer has avoid to make any compensation of the damaged tyre.

So, i am lodging a complaint against the dealer to mentioned above to replace the damaged tyre with a new one.

Thanking you,

Yours faithfully
Ranajit karmakar