Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

I am consumer #[protected]*4. I have requested BEST for a correction in my building name in the address, in Oct. 2011. They have stamped and acknowledged my request, but not acted on it yet (it's been 4 months now) !

Pls guide me what to do about this. Because electricity bill is a proof for other documents, I am not being issued those documents.

We have visited the BEST office 3 times already and always...

Dear sir
I was driving my vehicle no mh43 X 9149 and was standing at the crossing of lbs marg & bkc turning I was coming from sion side and was standing to turn left when the bus driver of vehicle number mh01 L 6597 who was standing ahead turned to his right and smashed my front bonut. When I stopped him and asked his number he refused to give it. I had to spend rs 2,500 to get my vehicle repaired. This incident took on 11/02/2012...

Complaint against best bus conductor
Bus no: 391
route: mulund station (w) to khindipada
time: 2:30 pm
vehicle no.: MH 01 L 8823

I (Rishi Sinha) was going to khindipada by bus no. 391 (Mulund station west to Khindipada)..I was having 100 rupees note at that time,as bus fare is 7 rupees from mulund station to khindipada.When I gave 100 rs.To bus conductor to get ticket,he told me to give 7 rs. Change,as...

I was driving with my two kids on JVLR road near Majas Depot on 26th January around 5.45 pm. I was halted at the right hand corner at the signal when the signal was red. In between all the vehicles a BEST bus no. MH-02-LA- 6848 tried to squeeze in when there was not enough space. He brushed my car in the bargain and went ahead. As I was alone with my kids on the traffic road,I could not stop to see the damage nor could I chase the driver....

Last so many years we are traveling from Andheri to Seepz through Best, last couple for months Best stared AC service from Andheri to Mulund. The bus is always let and some time the bus comes on time but they halt at the stop 20-30 mintues. after so many complaints there is no response from the counter. Everyday each passenger stand 30 min on the stop and stuk 1 hour in traffic.

also there is no proper cleaning on the stop....

Ohh yes!! I also travel in this AS5 ac bus from Cadbury jnc to BKC, it is usual not on time. Every second day this is an issue in the evening time. If at all it comes on time, the buses are damn slow. The drivers work hard to drive at a higher speed, but the Chinese buses are useless. On top of this these drivers never co-operate. They dont mind if the passengers come standing or sitting or whether they reach on time or not, they drive as...

Sir/Madam

Please try to improve frequency of bus 333 i.e. (Mahakali caves to new quarters).sometimes 3-4 New quarters buses pass from the Agarkar chowk stop( i.e near Andheri station ) with no passenger in it. At this peak timing (i.e. 8.30 to 11.00 a.m.) try to increase the frequency of 333 bus ( Mahakali caves to agarkar chowk.).

Waiting your valuable assistance....

This is a complaint about the AC bus service of Mumbai. To be more accuratie this is about AS461. This bus starts from Mulund check naka to Borivli station via Mulund station. But it is frequently observed that the bus once leaves check naka doesn't come to mulund station stopping. Instead the bus takes the easy n direct route o[censored]sing LBS marg and proceeds further. People here in mulund station bus stop stand for hrs and I myself stood...

im a working guy..from last 2yrs im travelling from bus no. 422 which starts from bandra station and last stop is mulund. i always get down on powai lake stop... bus in night time....whn i travel back to bandra...this bus is not stoping only on bus stop..even if whole bus is empty...and after 1 bus another comes after 45 mins...so im requesting u to take strict action or i hav to go at higher levels......i want reply within 24 hrs. or i...

I use to travel daily from National Park to SEEPZ to attend my office in after noon.
Usually I face rush at the time of boarding the bus(498, 524, 491) all non A.C. buses.
Few peaple take advantage of public rush to steal their Phones , purses(Walets) , jewelary etc..

I lost my Nokia phone on 19th August'2011 and today 17th Nov'2011 I lost my purse(it include my debit card, PAN card, Fourwheeler licence).br...

Daily i used to travel from Thane to Andheri, most of the bus drivers drive rashly, they even don't think about 60-70 passengers life.
My main concern, bus stops are on left side then why they drive always from right side and suddenly they take left with out signals.
when we try to talk with them they simply ask to launch complaint against them, they have no fear.

Please take this matter as seriously, please...

I am Commuting regularly patronizing BEST AC bus services Rout No.AS 503 from Navi Mumbai. It is very disapproving that even after increasing monthly Pass charges from Rs.1000/- to Rs.1500/- without changing any other fare structure, there is no seriousness given to the commuters by BEST Tranport Undertaking. Being services oriented institution, practically there is very irregular scheduling of the AC buses against published Timings and many...

The BEST Bus service C12 From Dahisar Depot (E) to Santacruz (W) is very good, but the frequency is after 25 minutes which very long. The bus gets full from Dahisar Depot itself in the morning during office hours and passengers from Borivali onwards have to travel in crowded bus, During morning office hours there are lot of Ladies who have to travel till Andheri in crowded bus, as most of the offices are situated in Andheri (W).
br...

I caught bus #392 from Andheri station (Bus # 0235 headed towards Majas Agar From Andheri Stn around 9:40pm on 3 October 2011). The bus was not crowded but the seats were occupied, so I stood next to a passenger who I know gets down at the next stop.

Without any reason the conductor (white hair, bump near the right temple; wears glasses) verbally abused me. Not only that...when my stop came, he did not give bell to stop the...

On 12Sep2011 evening, in the 135 bus which was terminating at Nana Chowk, the conductor no. 41339 refused to believe that I boarded the bus at Priyadarshini Park and overcharged me the fare Rs. 6 instead of Rs. 4 to Kemps Corner. He said that the bus was crowded and it was impossible that I could have got to a ladies seat. He asked if he was blind.

I got to a ladies seat because I requested people to move to the side. If...

Vehicle No. - MH 01 L 8167
Bus Route No. - 66
Bus Stop - Kapol Niwas, Matunga (E)
Time - 8.25 am.
Date - Sept. 8, 2011 (Thursday)

Nature of Complaint -
The bus did not halt at the bus stop inspite of being able to accomodate passengers. The bus was not full. We were 2 passengers waiting for the bus at the stop. We shouted and showed hands indicating the driver to stop the bus.

Please...

BEST Bus number 240 situation


This is to put on record the pathetic frequency of buses from Dahisar (West) Kandarpada to Borivali station and back at office timings for bus # 240. the approved frequency is supposed to be every 7 minutes but shockingly citizens have to wait for 30 mins - 45 mins for a bus.

It has been observed buses coming one after each other and waiting at the final stop even after seeing...

Rash Driving by BEST BUS driver tyring to over take an Auto-rickshaw at Mulund west on Trimurthy Marg , the BUS Number MH-01 LA 5707 or 0757 ( it was dark could not see) at around 8.10 pm (old known road is St. Mary, road )

Issue :- The driver was speeding at least 50kmps while approaching the turn towards sarvodaya nagar in over taking the rickshaw, he crossed over on to the opposite traffic lane where me and my daughter...

Ramesh G. Lone
kalyan (w)
Date-11/8/2011
To ,The Officer
B.E.S.T mumbai,

...

The AC bus route no.458 between Gorai Bust depot to Mulund Check Naka is highly irregular. Many a times the first Bus leaving Gorai Bus Depo at 7.40AM is cancelled and the next bus statrting at 8.00am is late by 10-15 minutes.Hence there is heavy crowd of 1& half buses. Normally this bus has passengers of Corporate employees in Thane region as well as college students of Management & engineering colleges. Now a days, mostly every...