South Bengal State Transport Corporation [SBSTC] Customer Care
South Bengal State Transport Corporation
Customer satisfaction rating: 1%
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182
COMPLAINTS

South Bengal State Transport Corporation [SBSTC] Customer Care

South Bengal State Transport Corporation

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Address
Burnpur Rd, Court More
Asansol
Burdwan District
West Bengal
India - 713304

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 34 3255 6419  (Corp. Office)
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Additional info
Durgapur Corporate Office
Dr. B.C. Roy. Avenue Durgapur - 713201
Tel/Fax: +91 34 3255 6419

Chairman Office
Dr. B.C. Roy. Avenue Durgapur - 713201
Tel/Fax: +91 34 3255 5756

Managing Director
Dr. B.C. Roy. Avenue Durgapur - 713201
Tel/Fax: +91 34 3255 6419

Chief Accounts Officer
Dr. B.C. Roy. Avenue Durgapur - 713201
Tel/Fax: +91 34 3255 7232

Official Phone Numbers
Divisional Manager, Durgapur
+91 34 3255 6685

Traffic Manager
+91 34 3255 6682

Central Workshop, Durgapur
+91 34 3255 6684

Central Purchase & Store, Durgapur
+91 34 3255 9645

EDP Section, Durgapur
+91 34 3255 6110

Divisional Manager, Belghoria
+91 33 2564 5260

DY. Chief Accounts Officer
+91 33 2544 3542

Traffic Manager
+91 33 2544 3542

Divisional Traffic
+91 33 2544 4530

EDP Section, Belghoria
+91 33 2564 6180

Depots
Durgapur
+91 34 3200 3033
+91 34 3260 5151

Arambag
+91 32 1125 6802

Purulia
+91 32 5222 3823

Falta
+91 70 6350 8767

Asansol
+91 34 1227 4170

Kalna
+91 34 5425 6712

Belghoria
+91 33 2544 4357

Digha
+91 32 2026 6013

Burdwan
+91 34 2253 2286

Bankura
+91 32 4224 4326

Howrah
+91 33 2688 0787

Midnapur
+91 32 2227 5774

SBSTC Bus Terminus
Esplade L20 Bus Terminus, Kolkata
+91 33 2248 6259

S.B.S.T.C Purulia Bus Terminus
+91 32 5222 2153

Korunamoyee Bus Terminus Salt Lake, Kolkata
+91 94 3347 5821

S.B.S.T.C. Tinkonia Bus Stand Burdwan
+91 34 2256 0968

Suri Bus Terminus Birbhum
+91 34 6225 7590

Siliguri, Tanjing Norga Bus Terminus, Derjeeling
+91 98 3237 9977

S.B.S.T.C. City Centre Bus Terminus, Durgapur
+91 34 3254 6098

S.B.S.T.C. Asansol City Bus Stand
+91 98 3267 3401
+91 94 7512 4606

S.B.S.T.C. Durgapur Rail Station Bus Stand
+91 34 3255 5028

View More Information...

Customer satisfaction rating
1%
Complaints
182
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

South Bengal State Transport Corporation [SBSTC] related photos (31)

South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

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South Bengal State Transport Corporation [SBSTC] — money deducted but ticket not booked

 pradip sinharay on Mar 8, 2019
I tried to book ticket on 08.03.2019 from asansol to karunamoyee for journey date on 09.03.2019. Money deducted from bank account of axis bank during online payment but ticket not generated due to some error. This was happened from sbstc user account.
I again tried booking of the same and second time booking was successful. So i request you to refund the money for unsuccessful booking immediately

Pradip sinha ray
M. No [protected]
Mail id [email protected]
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — ticket not booked but money deducted

 maurya123 on Mar 4, 2019
I tried booking a ticket for 5th march, 2019, sbstc bus service - ticket from kolkata to ranichak in kolkata - haldia bus departing at 6: 30 am. Seat no 29. The booking failed at 16:49, today 4th march, but money was deducted. On second attempt of booking the ticket was booked but the refund for first failed booking still not arrived.. Nor any message came from sbstc for this inconvenience.. What should be the procedure for getting my refund?...
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — against sbstc bus driver

 Barundeb on Feb 26, 2019
When i was at ullhas busstand, burdwan, asked one of the bus driver that, is its time 8.30, and going to karunamoyee. But that driver responded harshly, it's time 11, karunamoyee., and also harshly talked that, i am always talking like this. Question:should it be the version of communication with a passenger? I am intending to lodge a complain against the bus driver as well as the sbstc. The bus that he drove that time was wb39b1050. Later i understood that the bus was coming from karunamoyee. Time of happening that incident was 8.45am on 26/02/2019...
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — no bus service after online booking

 souvikjana on Feb 17, 2019
I booked 3 online tickets in haldia to kolkata book fair special on 03.02.2019 (Ticket no : p[protected]) through sbstc mobile app. The copy of my ticket mailed in my registered e mail.
But after reaching haldia township bus terminus found no such buses. Also there is no information available at sbstc ticket counter. No assistance from counter received and the depot number displayed in counter found switched off.
Finally i had to book private car to reach book fair with my family after 30 minutes of harrashment.
Such incident only demolish trustworthiness & creaditability of...
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — staff misbehave

 Debarshi Dey on Feb 15, 2019
I debarshi dey a regular customer of your transport came to city centre sbstc booking counter no-8 on friday morning dated 15.02.19 to purchase a ticket to karunamoyee and gave 200 rupees for the same but the counter misbehave with me for a 5 rupees change. He told me why you came without 5 rupees change and bring exact change from next time or else use any other means of communication. After keeping me wait for 10 mins he throw a rupees coin to me and told me to get lost and also used the sentence he is favouring me.

I will be grateful if you kindly take action against this as because...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

South Bengal State Transport Corporation [SBSTC] — extra luggage fare and rude behaviour

 Rahulbobby on Feb 8, 2019
I took ticket for purulia to sirkabad on 8feb 2019 at 5:40pm from purulia state bus stand.
They charged me ₹100 for my luggage.
When i asked them about the fare chart for the luggage, they behaved rudely and said that there is no such chart, there is a fixed amount we used to charge, we can charge even more more for the same.
Please do something...
Complaint comments  Read comments Complaint category Unauthorized charges

South Bengal State Transport Corporation [SBSTC] — rude and rough behavior in kolkata terminus

 Jaynal Abedin Seikh on Jan 26, 2019
I bought a ticket (Person# 3) today morning for the route kolkata to midnapore. Issued a ticket at 10:35:56 am for departure time 10:40 am for bus no 7012. Said bus wasn't parked in the designated stand for the route. I repeatedly searched for the bus with my family but we didn't get the bus. When i reported in the counter they said that bus has already left the stand. They demanded for taking me another ticket by paying again for the ticket. While i was aksing them for rescheduling the same ticket, then 4 staffs along with incharge saying me "aukat ki ache".
I need immediate action on those...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

SBSTC — erratically driven sbstc bus no 6928 1jan19 4pm till 8.30pm

 Tapan Kumar pal 7777 on Jan 15, 2019
Exchanged my seat with number 3 just behind the driver at isle side of three seated one
Worst than any random movements of bus steering, when complaining I was told by conductor the driver was " CUTTING " WHIZZING THROUGH TRAFFIC MADLY ON NATIONAL HIGHWAY REGARDLESS OF ALLOWED SPACE OR VIABILITY OF SAFE DRIVING GESTURE, HE WHIZZED THROUGH ALL THE way till punjabi mor before entering Asansol, he was erratic at alighting as well as getting in both, ignoring any complain with thundering voice while steering swerving randomly. GOD FORBID WE WERE SAFE HOWEVER BY GRACE OF GOD....
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — bus driving erratic unsafe madly whizzing through traffic on nh esplanade to asansol

 Tapan Kumar pal 7777 on Jan 15, 2019
Bus no 6928 esplanade to asansol 4pm 14/01/19, my seat no 12 exchanged with no. 3 just behind driver. exchanged my seat with number 3 just behind the driver at isle side of three seated one
Worst than any random movements of bus steering, when complaining I was told by conductor the driver was " CUTTING " WHIZZING THROUGH TRAFFIC MADLY ON NATIONAL HIGHWAY REGARDLESS OF ALLOWED SPACE OR VIABILITY OF SAFE DRIVING GESTURE, HE WHIZZED THROUGH ALL THE way till punjabi mor before entering Asansol, he was erratic at alighting as well as getting in both, ignoring any complain with thundering voice...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

South Bengal State Transport Corporation [SBSTC] — on demand stoppage needed at buses at night & running late

 GURUDAS LAKSHMAN on Jan 14, 2019
I was traveling from durgapur to karunamoyee on 11.01.2019 in sbstc with my father [age 65] boarding at 05:50 pm. The bus passed at haldiram at 11:00 pm. Then i requested the conductor to give a stop at teghoria bus stop as the bus was running too late and that was almost midnight. He replied 'it is very common, what is ur problem?' after that, they don't stop at teghoria bus stop. And then they stop at baguiati at 11:20 pm. Then we were not getting any transport to reach teghoria till 11:50 pm. My father was suffering from joint pain. They showed such inhuman behavior. Please arrange stoppage on...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

South Bengal State Transport Corporation [SBSTC] — passenger being taken more than the capacity

 Disha Acharjee on Jan 5, 2019
Dear team,
This is like the many times that i am travelling in sbstc buses, but this time i am literally annoyed with the service.
The bus is not supposed to behave or accommodate people more than the nner of seats available. Then what is it that they are taking up people like some other local buses??
If it is supposed to behave like a local business and stop every now and then at every freaking stop then why are we paying 185 rupees anyway??

A very annoyed customer....
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — no refund done since 2 months passed

 Smarajitjit on Dec 30, 2018
Sir, my name is smarajit shome, my registered mobile number is [[protected]].
I booked a ticket of rs. 140.00 for journey date 27/10/2018 in two attempts.in first attempt the amount was deducted but seat not booked.in second attempt the ticked booked & again amount deducted. But till today (29/12/2018) two months passed, no money refunded for the first failed transaction. I have the proof of my bank passbook reflecting the deduction of amount. Their customer help line is not responding. They are saying that they can't tell anything about the refund status.
Please sir, solve the issue....
Complaint comments  Read comments Complaint category Other

South Bengal State Transport Corporation [SBSTC] — stolen my tab from my bag

 sanghamitrabanerjee on Dec 23, 2018
When i was travelling from karunamoyee to asansol on 9th dec 2:00 pm bus there was no place in my side i kept my bag abive seat no 1&2.. When i got down in saktigarh some one has stolen my daughters tab. I would like to know the details of customer details with contact no. Behind the conductor and also the conductor details. No security is there... Everywhere thief's r present. Shame on our public. Please help....
Complaint comments  Read comments Complaint category Computers & Accessories

South Bengal State Transport Corporation [SBSTC] — sbstc bus conductor denied to drop at destination point and tell the drive to follow different route at 9.00pm at 13c temperature at panagarh

 Partha555 on Dec 19, 2018
I was travelling from kolkata to panagarh on 18/12/2018, today through sbstc bus (Bus no wb39a3575). Temperature was below 13c. At the time of booking the bus ticket they (The sbstc staffs at ticket counter) assured me that the bus will go through darjeeling more (Near to panagarh bazaar), then i booked the ticket. The bus leave kolkata at 5.45 pm. But after some time when i asked the driver and conductor they strongly denied to listen me and tell me the bus will go through what the conductor want. But i request him again and again that i will face a big problem if you drop another place other than...
Complaint comments  Read comments Complaint category Travel Agents

South Bengal State Transport Corporation [SBSTC] — money deducted but ticket not generated

 suvoalone90 on Dec 18, 2018
Hi all
I was trying to book 2 seats from suri to kolkata 3.30 pm sbstc bus for 16.12.2018 and after deduction of money the ticket was not generated. This happened 2 times (For seat no 29, 30 and then for 22 and 23). Thereafter i also went to ticket counter and ask whether any of the seats were booked or not. But the guy from counter told that ticket is not booked/confirmed. We then again paid the amount to book 2 seats from counter.
Total amount deducted is 380 (2 seats) * 2 = 760 inr.
I have already launched complain. Kindly refund this amount....
Complaint comments  Read comments Complaint category Unauthorized charges

South Bengal State Transport Corporation [SBSTC] — bus booking payment done but seat not confirmed..

 Souvik_29 on Dec 17, 2018
Hi, on 12.12.2018 i booked a sbstc bus non ac ticket from kolkata to midnapore, seat no - 24, 29, 39 & 40 and made online payment for bus ticket of rs.440/- through my bank of india debit card and payment done successfully and successful message i have received in my phone but my transaction was failed with error "reasons: sorry! We are unable to process your transaction. Please contact us at [email protected] for any queries". But the payment is done successfully and the amount is debited from my account. So what should i do now?. Please reply me at my e-mail mentioned below. Thanks & regards...
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — without any notice, bus has been changed and booked seats are not provided to seat.

 SuvojitSinha on Dec 1, 2018
While my father is travelling from asansol to karunamoyee, just after reaching to saktigarh, bus got damaged, and then only the passengers were sent to board to the specified destination in another bus, where the passengers inspite of having the booked tickets had to stand for more than 2 hours.
So, i want ask what is all these things going on. Is this the responsibility of the sbstc bus service towards their boarding passengers.
I claim that for this inconvinience, i want my money back, immediately, or else i will be bound to lodge a complain in consumer forum.

Ticket...
Complaint comments  Read comments [1]Complaint category Other

South Bengal State Transport Corporation [SBSTC] — refund of debited amount

 arajjak on Nov 26, 2018
Dear sir,
Payment of rs. 285 for 3 seats (8, 9, 10) has been debited from my a/c on 21.11.2018 but seat and ticket no. Is not confirmed and allotted for journey date 22-11-18 at 5:30 p. M. From esplanade to arambagh. I have launched complaint that docket no. Is 002792 & 002791. Please refund the debited amount of rs. 285/- to my a/c [protected] to solve this serious problem.
With regards.
M. A. Rajjak,
Mob no. [protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

South Bengal State Transport Corporation [SBSTC] — can one change his destination ticket after booking through electronic ticket machine

 Souvik Nandan on Nov 12, 2018
Hello,
Basically it's not a complaint, i just want to clarify one thing that, if any one booked a wrong ticket by mistake through electronic ticket machine, can he change his ticket to original destination?
If there is any rules of sbstc regarding that matter then please inform here.
Basically today i booked 4 tickets in the bus through electronic ticket machine from suri to durgapur instead muchipara. When i asked to change the destination conductor said that it's not possible for him once he booked any ticket though that machine.
Financial exchange is not that...
Complaint comments  Read comments [1]Complaint category Travel Agents

South Bengal State Transport Corporation [SBSTC] — payment deducted but seats not confirmed

 Avisa Bhunia on Nov 11, 2018
On 10 nov i booked 4 tickets and paid rs 540. Payment successful but tickets were not booked and my money got deducted from my bank account. Few minutes later i again tried to book 4 tickets of rs 440 and the same case. Money got deducted but tickets not booked. I need a full refund of my money. Total of rs 980 has been deducted in 2 transactions and no tickets are sent to me. This type of things are very much disturbing and i want full refund of my money as soon as possible.
Contact info : [email protected]
Phn : [protected]...
Complaint comments  Read comments [1]Complaint category Public Transportation

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