South Bengal State Transport Corporation [SBSTC] Customer Care
South Bengal State Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
203
COMPLAINTS

South Bengal State Transport Corporation [SBSTC] Customer Care

South Bengal State Transport Corporation

Facebook
Address
Burnpur Rd, Court More
Asansol
Burdwan District
West Bengal
India - 713304

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 34 3255 6419  (Corp. Office)
up
130
down
56

Additional info
Durgapur Corporate Office
Dr. B.C. Roy. Avenue Durgapur - 713201
Tel/Fax: +91 34 3255 6419

Chairman Office
Dr. B.C. Roy. Avenue Durgapur - 713201
Tel/Fax: +91 34 3255 5756

Managing Director
Dr. B.C. Roy. Avenue Durgapur - 713201
Tel/Fax: +91 34 3255 6419

Chief Accounts Officer
Dr. B.C. Roy. Avenue Durgapur - 713201
Tel/Fax: +91 34 3255 7232

Official Phone Numbers
Divisional Manager, Durgapur
+91 34 3255 6685

Traffic Manager
+91 34 3255 6682

Central Workshop, Durgapur
+91 34 3255 6684

Central Purchase & Store, Durgapur
+91 34 3255 9645

EDP Section, Durgapur
+91 34 3255 6110

Divisional Manager, Belghoria
+91 33 2564 5260

DY. Chief Accounts Officer
+91 33 2544 3542

Traffic Manager
+91 33 2544 3542

Divisional Traffic
+91 33 2544 4530

EDP Section, Belghoria
+91 33 2564 6180

Depots
Durgapur
+91 34 3200 3033
+91 34 3260 5151

Arambag
+91 32 1125 6802

Purulia
+91 32 5222 3823

Falta
+91 70 6350 8767

Asansol
+91 34 1227 4170

Kalna
+91 34 5425 6712

Belghoria
+91 33 2544 4357

Digha
+91 32 2026 6013

Burdwan
+91 34 2253 2286

Bankura
+91 32 4224 4326

Howrah
+91 33 2688 0787

Midnapur
+91 32 2227 5774

SBSTC Bus Terminus
Esplade L20 Bus Terminus, Kolkata
+91 33 2248 6259

S.B.S.T.C Purulia Bus Terminus
+91 32 5222 2153

Korunamoyee Bus Terminus Salt Lake, Kolkata
+91 94 3347 5821

S.B.S.T.C. Tinkonia Bus Stand Burdwan
+91 34 2256 0968

Suri Bus Terminus Birbhum
+91 34 6225 7590

Siliguri, Tanjing Norga Bus Terminus, Derjeeling
+91 98 3237 9977

S.B.S.T.C. City Centre Bus Terminus, Durgapur
+91 34 3254 6098

S.B.S.T.C. Asansol City Bus Stand
+91 98 3267 3401
+91 94 7512 4606

S.B.S.T.C. Durgapur Rail Station Bus Stand
+91 34 3255 5028

View More Information...

Customer satisfaction rating
1%
Complaints
203
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

South Bengal State Transport Corporation [SBSTC] related photos (38)

South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

Sort by:

South Bengal State Transport Corporation [SBSTC] — take extra charge

 Rohitsingh050289 on Aug 18, 2019
I traveling in sbstc at right now. I take the bus of sbstc on dankuni at 11.30am then confuctor said to me for 140rs then I told to him that i going to panaghar and he said panaghar charge and durgapur same as it is. And he take to me durgapur charge.
Please solved type of defaulter and coruppt persons...because this is the state repotation effected due to these wrong people.

Thankuuu
Rohit singh
[protected]...
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — poor transport facility provided by sbstc

 Buildersjayanta on Aug 17, 2019
Dear Sir,
I am JAYANTA CHAKRABORTY here, would like to launch a complaint regarding poor transport facility provided by SBSTC. I have booked a ticket from Durgapur, City Centre to Barasat on 13.08.2019 (Tue) and the seat number was 11. The bus started from Durgapur, City Centre at 13.05 but somehow it got breakdown near Muchipara, Durgapur at 13.:27 and it doesn't get repaired even after 4 hours being elapsed and I have to returned back to home as even there was no security provided by the SBSTC.

TICKET NO:[protected]
TOTAL FARE- Rs. 145/-
BUS NO: WB-39B-1154
Complaint comments  Read comments Complaint category Travel & Vacations

South Bengal State Transport Corporation [SBSTC] — poor service

 Rathin Chakrabarty on Aug 10, 2019
Sir/madam

On august 10, 2019 i bought a book set (Bus no. & name : garia - digha, ticket no. O[protected])

To my dismay, i have not received good condition set and have instead, received the broken set. I am highly disappointed.
To resolve the problem, i would appreciate it if you could replace the broken set with the one new seat. Please let me know as soon as possible what action you propose to take. I look forward to hearing from you within the next ten days.

I look forward to your reply and a resolution to my problem and will wait until the...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

South Bengal State Transport Corporation [SBSTC] — higher amount taken forcefully ticket generated from wrong boarding place

 Maitree Ghosh on Aug 6, 2019
Wb39 9956 bus from bishnupur to kolkata crossing dunlop around 8.30am.

I boarded from dunlop flyover, but conductor forcefully issued ticket from dankuni to kolkata (Rs24/-) i asked him to explain he started shouting & forcefully deducted the amount. I had not objection to pay but need proper ticket. He could not provide. Told "you are paying department".

With good service we also expect good behaviour

M ghosh [protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

South Bengal State Transport Corporation [SBSTC] — seat allocation

 saheeba gupta on Aug 3, 2019
I booked a sbstc a/c bus from asansol to karunamoyee departing from asansol at 2.50 with reference pnr 94va7ayb through make my trip. I booked seat no. 8 through the app and it shows window seat. However, after boarding the bus i see it's not a window but aisle seat. I was utterly disappointed since i was travelling alone and not very well versed to kolkata. I had to see the stops and call my relative accordingly so that they could pick me up. I even conveyed the same to the conductor but he seemed least bothered about it. I will make sure i never attain this disgusting service of sbstc again in...
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — claiming extra charges for my computer cabinet

 amlandatta001 on Aug 2, 2019
I am amlan datta. Travelling esplanade to burdwan on 02.08.2019 at 5:15pm. I have a computer cabinet with me... Sbstc bus conductor claims 150 rupees to carry that cabinet... He told me that sbstc have no rule to carry electronic components with passenger... So i have to give him 150rs charges...
I want to know if there is any kind of rules like that...
If there is no rule like that then please take a legal step for such harrassment...
Complaint comments  Read comments Complaint category Computers & Accessories

South Bengal State Transport Corporation [SBSTC] — road accident sbstc bus registration no wb 39b 4702 dated 31.07.2019

 ranapratapdas on Aug 1, 2019
Dear sir, myself rana pratap das, travelling with above bus from goghat to khirpai ticket attached. Bus took place an accident near jara and i got injured in face, lower leeps and 5 teeth broken. Local people helped me. I have been admitted at medinipur dental care and total treatment cost 7050/-. All dr. Paper attached. Bus pic attached. Pl suggest where shouldi go for this claim.
Thanks & regards
Rana pratap das
[protected]...
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — harassed by sbstc staff

 English World on Jul 27, 2019
Respected sir,
I am sk yousuf. I went to karunamoyee ticket counter to buy a ticket. While i was buying the ticket i had 500 rs note with me. The person who was at the counter asked me to give change but i told them "i don't have change with me and 2 minutes is left to depart the bus. Please do something. They abused me and misbehaved with me.
I was sure of the fact that he had change because i saw two persons gave 600 rupees change and 300 rupess change respectively. Still they denied to me to give change and abused me.

I would request you plz look into the matter...
Complaint comments  Read comments Complaint category Travel Agents

South Bengal State Transport Corporation [SBSTC] — misbehaviour of sbstc staff

 Sheikh Yousuf on Jul 27, 2019
Respected sir,
I am sk yousuf. I went to karunamoyee ticket counter to buy a ticket. While i was buying the ticket i had 500 rs note with me. The person who was at the counter asked me to give change but i told them "i don't have change with me and 2 minutes is left to depart the bus. Please do something. They abused me and misbehaved with me.
I was sure of the fact that he had change because i saw two persons gave 600 rupees change and 300 rupess change respectively. Still they denied to me to give change and abused me.

I would request you plz look into the matter...
Complaint comments  Read comments Complaint category Travel Agents

South Bengal State Transport Corporation [SBSTC] — kolkata-asansol 6:15 am vehicle breakdown

 Kaustav01 on Jul 22, 2019
Bus has some issue and was taken to burdwan depot. They took about 50 mins in total but kept telling us it would take 10 mins to fix. All the passengers had to wait in the depot (Which was a nice, cool and shady place) with no way to go cause the depot located far away from the nearest bus stop. If they said the bus was faulty when it stopped at saktigarh, we could have boarded other buses and went on our way. But instead they dropped us at the depot and then said that bus had some issue. The conductor even asked us why we were not travelling in personal vehicles and instead "opted" for state bus....
Complaint comments  Read comments [1]Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — booking of tickets

 sudipta sahu on Jul 16, 2019
Hello
This is to bring to your notice that online booking of certain buses have been withdrawn in haldia kolkata buses and in counter of haldia depot thay are refusing to issue tickets of same day buses in advance and asking to buy the tickets from bus itself.
This is against the rules .
Tickets given in haldia kolkata bus are also not a printed one....
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — requested seat not allotted

 Shek M on Jul 11, 2019
On our way from Kolkata to Burdwan on 11-July-2019. SBSTC noCD 13120416 Ticket no. O[protected] at 09:10 AM Bus no. WB 39A 9638
We were 3rd in the que. Requested for seats in the middle as were available. Were given seats on top of wheels. When asked, person in the ticket counter misbehaved. How long will state transport in West Bengal start to think of passengers as valuable customers. Will any action be taken against the employee for yet another complaint? Again proves that customers do not have a choice when availing state services/facilities in West Bengal. Not the first time though,...
Complaint comments  Read comments [1]Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — unethical behaviour of a staff at sbstc ticket counter at esplanade on 05.07.2019

 T k ghosh on Jul 9, 2019
Myself is a 63 years old aged handicapped person having valid identity card issued by prosthetist & orthotist, o/o commissioner (Disabilities), govt. Of west bengal with 60% disability allowing escort also. Copies of handicapped certificate and id card are enclosed herewith for your ready reference.

Normally every week end (Saturday) i travel by sbstc bus services from esplanade to midnapore to visit my aged father (About 95 years of age) and my mother (About 85 years of age) who are staying alone at midnapore.

For an urgent need in last week i was to travel to midnapore...
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — leaking bus roof

 Chandrachur Samanta on Jun 30, 2019
The bus i am traveling in has no protection form rain, the floor of the bus is flooded with water no safety measures nothing at all.. I[censored] people can't maintain your buses then kindly don't take such high fares thanku the bus number is wb39a1549... Never see such a worse system in a bus i am a regular weekly passenger studying in college. It was just a disgusting feeling today clothes all wet and no place for keeping my legs.. Just horrible....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

South Bengal State Transport Corporation [SBSTC] — unnecessary delay

 Chayan Sanyal on Jun 10, 2019
I booked the tickets for 5.35 am on 10th of june and i boarded the bus on correct time, After reaching durgapur bus terminus the bus's route changed, and sadly its behaviour changed to a local bus and it travelled all the way around bidhannagar and muchipara inspite of the bus being full the conductor forcibly stopped the bus at every stop and pushed in more passengers thus creating an uncomfortable journey, Ever since the boarding time the bus has taken nearly 2 hours to cross durgapur, the passengers time is not being valued by your institution and you people should start abolishing this....
Complaint comments  Read comments [1]Complaint category Government Organizations

South Bengal State Transport Corporation [SBSTC] — bus avoided stoppage at prembazar kharagpur, iit

 Sounava Barman on Jun 7, 2019
Today morning at 6:55 AM, I was standing with my family and when the bus coming I waved my hand but both conductor and driver did not care about us and passed by. I have seen before that keshiary to kolkata bus (SBSTC) via kharagpur station road sometimes it gives stop and sometimes it didn't. NOw my question is how will passengers know that it will stop or not? Above all its a reputed place because there is India's most wanted INDIAN INSTITUTE OF TECHNOLOGY....
Complaint comments  Read comments [2]Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — wrong information about bus route from ticket counter

 Diya 345 on May 9, 2019
When we went to the kolkata ticket counter at dugapur, city centre at around 17:40 on 7.5.19 and asked for two tickets to exide, it was informed to us that we will get the required tickets from the karunamoyee counter.
At the karunamoyee counter they gave me tickets upto karunamoyee saying that bus no. 3721 would go via exide at 17:50.
After 10-15 mins, on asking the bus conductor of that bus we came to know that the bus we were travelling in does not go via exide but via dakshineshwar, danlop.
We suffered a lot due to such misguidance at a state govt. Ticket counter and was...
Complaint comments  Read comments Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — the conductor behavior is very bad

 Soumyadeep Bose on May 4, 2019
When i enter the bus, i saw all the seats are wet, when i asked to clean it, he said no one is there. Nd he also said parbona and started making a strange face. I will not prefer sbstc from now on, if this kind of conductor is recruited.
The bus time is 5:40. Date-4 th may 2019.
I want that conductor to be suspended due to his bad behavior....
Complaint comments  Read comments [2]Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — misbehaviour of sbstc bus conductor

 bibhas1981 on May 3, 2019
On 27th april, 2019 i boarded on sbstc ac bus (13: 40, burdwan - karunamoyee) from alisha bus stand.ac was not functioning and air inside was hot and uncomfortable. When myself and other passengers went to the driver's cabin to complain about it the bus conductor not only behaved rough but also used slang language and asked to get down from bus. The bus continued running without any solve....
Complaint comments  Read comments [1]Complaint category Public Transportation

South Bengal State Transport Corporation [SBSTC] — money deducted from a/c but sbstc online tickets not issued nor money refunded.

 Bidhan Hazra on Apr 23, 2019
I was trying to book two tickets from kirnahar to kolkata sbstc at 6:00am on 23/04/19. First time money is deducted but tickets are not issued. When i rechecked those two seats seat no 8&9 remained vacant. Again i booked that two seats. But the previous deducted money is not refunded.
So, please refund the money as soon as possible.

From
Bidhan hazra
Kirnahar...
Complaint comments  Read comments Complaint category Travel Agents

Recently Discussed

(5 minutes ago)
Success Computer Viruddhachalam
short fall complaint sc/no : 02065011614
(11 minutes ago)
Csr Captcha Code Filling
asking about penalty 5100 rupees
(27 minutes ago)
Bansal Tower
Fraud company get exposed
(27 minutes ago)
Indian Railway Catering & Tourism Corporation [Irctc]
payment done on google pay upi but ticket not booked
(29 minutes ago)
Shine.com
Urgent verification from the company

Featured Complaints