South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

In recent past, I have experienced it and as I am writing this complain today 5th April around 6:15 pm. Both from Howrah or from Patuli, they force the passengers to change the nus at Ruby depot. If asked, the behavior is rude and say, this is yhe norm and it is my fault that I don't know. At the time of boarding they should announce that bus will be changed. I have seen aged persons, persons carrying kids, or carry bag running to grab the...

One Bus is regular allotted for Haldia to Barrackpore on Chart. But It is not available daily. The availability of bus is not even known neither by Haldia bus dipo nor by Belgharia Bus depo. In this situation how can we plan earlier for our journey? Requesting you to solve this issue....

From SBSTC app I purchased two tickets on 14.02.2024 from Garia to Midnapore for the bus of 7.00 AM. But the bus was cancelled. But after two times complain through mail no refund is made by SBSTC to me. Please arrange to refund full amount which I paid. Screen shot of the ticket attached...

Today I am going to Medinipur (from Esplanade) by SBSTC bus ( Bus number : WB39B 2133 ). The bus started at 3.30 pm today i.e, 13 January'2024. During the journey the bus was stopped frequently and taking passengers like local bus but after one and half hour they have not given any pause though I have asked frequently for toilet (I have lot o[censored]rge for urinal). In spite of my repeated request the conductor and driver refused to allow me for...

I am traveling from Bardhaman to Santragachi railway station. My ticket charge is Rs 85/-. But my travel bag luggage fare collected Rs 200/- and No ticket given to me. I am asking ticket conducter misbehaving to me.My mobile number is [protected]. Please taken necessary action accordingly....

I'm travelling from Durgapur to Bankura on an AC SBSTC bus the reserved price is 60 rupees, all seats were totally broken. Need serious action...

Asansol to siliguri sbstc night bus service, bus no 3510 conductor has been received illegally passenger and make money without ticket. This is the promoting crrouption. Crowd make noise and nuisances activity. This is my earnest request to the department please take action on the bus conductor on 16th December 2023 ....

I was booking a ticket from sbstc online app for 4.45am(habra to digha) bus from [protected]@gmail.com email and
[protected] number .Money is debited from my sbi account but ticket is not show in upcoming trip or ticket is not booked. I want my refund right now. Because this is second time I faceing problem....

I am priyaranjan Chakrabarti, Baruipur, 24 parganas south, ph no - [protected].

On 6/12/23 i have book your bus seat from Baruipur to Dogha.I am given the details below:-

Ticket no - P[protected]
Passenger name - Priyaranjan Chakrabarti
Booking Seat - 3
Journey date - 7/12/2023(6 AM)
Total Fair - 174
Booking Id[protected]
Booking Date - 6/12/23

*Today this...

Dear Sir/Madam.
I would like to know how a pessanger is issued a luggage ticker from Muchipara to Asansol. Toady when I was travelling from Muchipara to Asansol I was issued a luggage ticket of Rs.40/= on your bus no. WB 39A3027 . If I don't get any fruitful confirmation from your end I will go to consumer court....

I took a bus ride from sbstc Haldia to Kolkata on 17th November. It was a 09:00 AM bus that departs from Haldia to Kolkata, when I took bus and handed over a 500 rupees note to bus conductor for ticket to Santragachi, he became annoyed and started screaming, abusing me about that I had handed him a 500 rupees note and he do not have smaller currency notes to return me deducted money after issuing me a ticket, though he had enough cash, he...

I booked 2 tickets from Barasat to Midnapore at your Habra-Midnapore bus online.(Barasat time 7:20a.m.) on 13/11/23 (journey date). On that day the bus was cancelled due to breakdown. I knew that the full ticket amount refund automatically from the counter. But till now no refund initiated in my account. I attached the screenshot of the tickets. Please look into this....

Everytime I try to get a ticket through sbstc, money gets deducted and the ticket is not being sent to mobile number. Customer care sometimes receives the call and provide the ticket, but most of the time they don't receive the call. This is terrible and extremely problematic for regular travellers....

After 90 minutes wait for S-5 I gone to office of S-5 at howrah bus stand and asked what is the reason for delay S-5. They did not announced for delay. When I asked they (04) angry with me and very stupid behave with me. Moreover very slum language with me.I am requesting you to change the staffs of howrah and issue warning order against them. The accident was happened at nearly 3 PM on 26/10/23. I wait for reply. Thank you. My mob no [protected]....

Our bus broke down before reaching Burdwan. And all we had to do is suffer because of the carelessness of the department. It was a 7.10 Asansol Karunamoyee bus.
I want a full refund of my journey....

Hi Sir,
I have booked the sbstc AC ticket on 17th October 2023.But I was at pickup point no bus will come after 1 hrs of wait.I came back to my home.Still no refund initiated.I have attached the ticket screenshot.Kindly check and update....

I am sunil hela from durgapur..10 th oct 2023 i buy a ticke for journey durgapur to danlop .. karunamoyee 7: 20 a.m bus ticket..but by mistake i seat in 7: 10 a.m karunamoyee bus...in this situation i suffering many problems in the bus ..in this situation the bus ticket cheker was told me the again buy a ticket or either get down from the bus ..in this situation i call the helpline number [protected] and the person misbehave very badly with...

I am a regular passanger of SBSTC. I travel from Durgapur to Purulia frequently, bus timing 6.00 AM at City Centre, Durgapur. My complain is to you that is condition of the busses of this route is very bad and very uncomfortable as the journey is about 4 hrs and it would be easier to travel with a good condition of the busses. WB 39 A 3574, the seats are broken, seat no 43, 44, 45 as per I have seen. Sometimes busses are breakdown due to...

The bus which start from Durgapur at 2:10 pm today on 30 sept 2023 for Purulia didn't stop at Raniganj . even though the seats were vaaccant . This is not only the first time it's very usual for them. When I reached Asansol it already left Girja more before time . I think privatisation has taken over their puntuality...

On 26.09.2023, evening, I was booking a ticket for Karunamoyee to Asansol, 6:00 am (for 27.09.2023) SBSTC bus for the seat no. 44 and after entering the otp while making the payment, the money (₹185/-)got deducted from my account but the ticket wasn't booked, it showed error. Then I had to rebook the same seat with an additional ₹185/- for the very next day for my journey. The money deducted has not been credited yet. I wanted to inquire...