Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

I am daily using the BEST bus no. 524 Travelling from Vashi to Vanrai Stop ( Goregaon East ) for reching my office and Back to Home. It is the only direct bus to travel on that rout hence I have no option to use any alternate rout bus.

We ( I & the many other who are travelling on same rout ) have some Suggestion Bus frequency is too less on perticular route i.e. route no 524. Morning First Bus from APMC is at 8. 40...

hi there is daily problems that we are facing is with 382 buses,which have very low frequency,inspite of low frequency they dont even hault at IIT maingate & not even at IIT market,due to which there is a long que at the bus stop & because of which we reach home late.so please look into the matter strictly
please do the need full...

I am a regular traveller of BEST BUS and thats the reason i carry the kaizen bus pass for travelling.My route of travelling are from vaishali nagar to mulund stn.& c.s.t. to colaba bus depot.But on last evening(13/02/10), i catched the bus as usual &showed my bus pass to the conducter but without even handling it he said OK.and after reaching mulund stn.when i steped down the bus the T.C. named L.B.SHINDE (LICENSE NO.71) asked me...

Dear Sir,

BEST Bus with no.mentioned above collided with my car ( MH 43 X 2098) resulting in the detachment of the outer tin covering at the bottom of the backdoor of the car and also deforming the door considerably. This happened at 14.00hrs at the Sion junction below the flyover ( road from Sion railway station joining Dadar to Chembur Road). After the incident neither the driver or the conductor( BEST employees)...

Congratulations to BEST for starting a new service from Brahmand, Thane to Seepz w.e.f. 01-Feb-2010.

There is a high demand for a BEST bus service from Brahmand to Ghatkopar via Eastern Express Highway.

If one has to reach from Ghatkopar to Brahmand, it will take roughly two hours by local train from Ghatkopar to Thane and by TMT bus from Thane Station to Brahmand. Needless to mention the packed crowd as well...

The BEST bus no. 382 is not stopping at the rambaugh stop at powai. This bus has not scheduled frequency and arrives at haphazard times in the morning. Since this is the only bus available to go to chembur commuters have no choice. More so to their agony the bus does not stop at the designated stop even though there is enough room on board. To cite the event happened today 28th January 2010 at 09:00 am.
BEST should either increase...

Respected Sir/ Madam,
I Jaydeep A Tanna had given Complaint by email in consumer Forum of BEST Bus on 10th Dec 2009.
wHICH i REQUEST BEST BUS Authority to reply my complaint otherwise I will have to proceed Right to Information.
The same Below Complaint is send to PRO of Best Bus & have not yet reply & same sending to Consumer Forum.



Respected...

As per AS BUS 525 Route ,this BUS is suppose to STOP at GANDHI NAGAR .But I am seeing this BUS does not halt at GANDHI NAGAR Stop ,It takes GANDHI NAGAR fly over route directly w/o halting at GANDHI NAGAR stop.

May I know will this bus should not take GANDHI NAGAR fly over route and should take LBS marg route and stop at Gandhi Nagar BUS STOP or pls let us know where is GANDHI NAGAR stop to catch AS 525 Bus

BUS...

I was waiting for this bus today in the afternoon at Shivar Garden ,Mira Road.. It came at 2.20 pm, absolutely empty. There were two three passengers waiting for this bus. We waved to driver but in a sign language told us like 'next stop , next stop". He meant that this is not the stop for AC bus. But I have seen this bus stopping at this stop and passengers board the bus from the same stop, also other passengers who were present...

I am a regular traveller of BEST Bus and the attitude of BEST bus conductors and drivers is bothering me hard since long. Today (January 4, 2010) I boarded the bus no 309 RTO registration no 6866 from Maharashtra Nagar, Borivali West at about 10.30 am. I had to get down at Vanrai Colony, Goregaon East, Western Express Highway. I was standing on the door steps of the bus when it approached towards the desired stop and was waiting for the bus...

Dear Sir,
when 525 AC bus started then It was stopping at Powai Garden (L&T) Bus stop but now this bus is not stoping this junction. If you observe from this place a road is going towards Sakinaka and Kurla. (This is very important stop). from every bus 15-20 people get down at this stop....

There are only few conductors and drivers who doesnt halt their buses even if their buses is completely empty, I faced this a lot of time and after the incident mentioned below this time I am planning to go to the depot personally and file a complaint.
I boarded the Bus from Ghatkopar Bus Depot around 8:30 am in the morning, and there were around 20 people standing. The bus didnt halt at the R-City Mall Bus Stop where few people were...

My name is Pradeep. I travel by AS2 bus daily from Dahisar to Prabhadevi. I would like to complain abouot the service of the bus.

1. It rarely comes on time.Its always late by 5-10 minutes. (Why cant the service be regularize)
2. Today(14/12/2009) there was no bus between 7.45 till 8.30(two buses were missing) and no alternatives were there.So when the 8.30 bus came it was too crowed and there were no space for people...

Please start AC Bus from Andheri West station to Fountain especially in the mornings and evenings. Presently there are no such buses - the A1 Bus which used to pass this way earlier was always full all the way and even that service has been discontinued.

This will help a lot o[censored]s travelling on this route - please have it start fro Andheri station and not Oshiwara Depot since the Oshiwara buses get full before they reach Andheri....

Respected Sir/Madam,
My self Mrs. Pinky Khetpal everyday travel from Kurla (W) to Bandra Kurla Complex.
I am alongwith my other friends hereby request you to kindly increase the frequency of Bus No. 390 atleast between the morning time 9 to 11 and at the time in evening between 5 to 6.30 p.m. The bus no. 310 also follow the same route except it is not passes through Inside i.e. Bank of India, and Bank of baroda etc. When...

I am an employee of ACC Limited staying at Dariya Mahal at Mumbai, Nepean Sea Road. On 16.11.2009, I took a train to Grant Road Station to buy some veggies and after the job was done, was waiting at the bus stop outside GR station (Bus Routes 104,135 etc). The time was around 7 pm. After a long wait a bus approaches, at 7.20 pm (Bus No 104) where the driver rashly entered the area near where the commuters wait for the bus. There were many...

Dear Sir,

The BEST bus no.363 which was earlier plying on road from Mahul Village to Worli and now it is made upto Sion has been coverted into mini bus. This bus goes via Kurla station and there are many people travelling in this bus from Mahul, Jijamata Nagar, Vashi village to Kurla station in the morning and also coming back from work in the evening. This bus gets very packed and there are people hanging out from the front...

Respected Sir,
My daughter Ms. Trinelle Macdonald Noronha ( Bus Pass No. 21321134 / I-Card No. 439400) travels from Mira Bhayandar Mahanagarpalika bus stop to Royal College, Mira Road by bus no. 710. On Saturday October 10, 2009 there was no sign of BEST bus from 1130 hrs to 1300 hrs. Two buses came at 1225 hrs but they did not stop. On one bus RESERVED was written and on the other no number was written. The RESERVED bus had a different...

Me & my colleagues are facing too much of problem regarding going to office in the morning, since leaving at 9.00 am in the morning we are not bale to reach our office even by 10.00. This situation is occuring only b'coz the Bus drivers don't think that they should halt at Pilla Bunglow, mainly the buses which goes to Bandra West, Santacruz West & many others..

You are requested to pls urgently solve this...

I am Stay In Govandi. Everyday I used To Travel By The Bus. In Mumbai Everyday Passengers Are Increasing But Bus Frequencies Are Too Decrease. I am Travelling From Govandi MAHADA(Gautam nagar) To GHAKOPAR PIPELINE. in MAHADA bus Stop No BUS Drivers Are Stopping The Bus In The Stop. I am Requesting To u That Plse. Prvide good service....