Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

To,

B.E.S.T Incharge,
Worli.

I have a serious complaint against Buses and Drivers plying in worli location particularly Jijamata Bus Stop. I am a regular traveller from Jijamata Bus Stop to Byculla Station from Bus No.154. These days the passenger crowd at this particular Bus Stop during peak hours( 8.30am- 10.30am) has increased so much, it becomes very difficult infact next to impossible particularly for girls to catch the bus.

There are 3 primary reasons for not getting the bus :
(1) The frequency of bus no. 154 is less and for some reason back-to-back 4 buses are sent one after another and then there is a time gap of half an hour for them to come back again. ( resulting in unnecessary delay to passengers )

(2) The Bus Drivers and the Conductors do not halt the bus at the bus stop fearing the bus getting crowded.

(3) If they halt the bus, they do not wait till the passengers get in the bus even if the bus is half empty. The conductor immediately rings the bell inspite of passengers waiting outside to get in the bus .

I would like to bring to your notice today's incident. I was waiting at Jijamata Bus stop at peak hour 9am to catch bus no.154. As it was a peak hour, the stop was very crowded. I alongwith many ladies coudn't catch 2 buses from rear entry due to crowd jumping on one another to catch the bus. However, we even tried to catch the bus from front entry but none of the drivers showed empathy or sympathy on our situation and we were denied entry.

Afterwards another bus no. 154 came and we had made up our minds to catch the bus from front entry as rear entry was not possible due to overwhelming crowd waiting to molest any girl who wishes to go through them. So we got in form the front entry but the driver was very adamant and he did not allow us even though we had tickets, when i said that " i have no problem coming form rear entry but he should wait till we board the bus to which he said yes i'll wait"
But when we got down and moved towards rear entry, the conductor ringed the bell and the driver moved away. This is utter nonsense and frustrating .

Pls advice what we should do in such situations or what steps you'll take to eradicate this problem.

I have registered a complaint at Byculla bus depot against the driver ( id- 62959 ) and bus no- 7755 , complaint receipt no-30.

We would like to suggest that :

(a) since ladies seat is in near the front exit , we should be allowed to use the front gate during peak hours atleast at crowded bus stops. ( Jijamata Bus Stop)

(b) The frequency of buses during peak hours should be increased and released at regular intervals.

(c) Drivers and conductors should be breifed on consumer complaints at regular intervals so as to improve services and trust.

If these basis things are brought into effect , this city would be a better place to live in .

Hope higher authorities and decision makers will take note of same and bring the change we want to see.

Thanking you in anticipation,
Amruta Shetty.

Hi,

I am very disappointed by the BEST services, which is a very known thing nowadays.

I was waiting for the bus at 9.15 am on 3rd March 2010 at kalina bus stop and an empty bus came around 9.45 and didnt wait at the stop inspite of showing my hand to the driver. This is not first time this is happening. Everytime the driver doesnt stop, whatever be the case. I hope the drivers understand the these buses are for public and for the conductors or the drivers. if this continues, then there will be a day when there will no people boarding BEST bus and taking some alternative option. I hope there should soon be another private bus company with good service for the public which will definately make difference. then the best employees will understand what customere means to them....

Respected Sir,

I want to bring it to your notice about bus No.AS-525, many buses doesn't come till MIDC Electronic Zone which the last stop. From last week i reached at stop at around 7.11pm but there was no bus till 8.15pm. Many people were got frustrated. Two buses were missing 7.11 and 7.36/ Many drivers goes for Tea snacks at Mahape circle and don't even care about the bus schedule.

Thanks,
Kartik

I am daily using the BEST bus no. 524 Travelling from Vashi to Vanrai Stop ( Goregaon East ) for reching my office and Back to Home. It is the only direct bus to travel on that rout hence I have no option to use any alternate rout bus.

We ( I & the many other who are travelling on same rout ) have some Suggestion Bus frequency is too less on perticular route i.e. route no 524. Morning First Bus from APMC is at 8. 40 which is too late for people who has to reach Office by 9.00 Hrs and also Last Bus from Borivali is 18.25 Hrs which is too early, Please Extend the Timings at least up to 20.00 Hrs.

Regards

hi there is daily problems that we are facing is with 382 buses,which have very low frequency,inspite of low frequency they dont even hault at IIT maingate & not even at IIT market,due to which there is a long que at the bus stop & because of which we reach home late.so please look into the matter strictly
please do the need full

I am a regular traveller of BEST BUS and thats the reason i carry the kaizen bus pass for travelling.My route of travelling are from vaishali nagar to mulund stn.& c.s.t. to colaba bus depot.But on last evening(13/02/10), i catched the bus as usual &showed my bus pass to the conducter but without even handling it he said OK.and after reaching mulund stn.when i steped down the bus the T.C. named L.B.SHINDE (LICENSE NO.71) asked me to show the pass, but when he attached the pass to his machine their was something wrong with the card.he said me the card is not working and when i asked him the reason he started being rude with me as if it was my mistake.i asked him to be little polite but his voice was going louder as if he wanted to make every one listen that i have not purchased the ticket or i m not carrying the valid pass.i explained him that there might be some problem with the card and it is not showing the valid date which is 20/02/10.but he stated arguing that no it is not valid & hence it is not showing the valid date.He started abusing me & said u need to wait till i check every passengers ticket.I requested him that i hv to reach to my workplace as it is my night shift, so pls. try to understand that and check with your office that if the pass is valid or not.But only after checking all the passengers ticket inspite of being three T.C.'s he wasted my time and finally when he took me to the office of BEST BUSES the lady sitting inside checked it out with the telehone whether the pass was valid.and it was, & after hearing the same he asked me to leave.And when i asked him his name & his license no.he was not ready to give,hence i told him that i will call the police for this reason then he said the above mentioned.So it is my humble Request to the head of the deprtment to take some action against such an indisciplined employee & teach them how to treat there costumers.

Dear Sir,

BEST Bus with no.mentioned above collided with my car ( MH 43 X 2098) resulting in the detachment of the outer tin covering at the bottom of the backdoor of the car and also deforming the door considerably. This happened at 14.00hrs at the Sion junction below the flyover ( road from Sion railway station joining Dadar to Chembur Road). After the incident neither the driver or the conductor( BEST employees) had the decency to come and see the damage instead they just fled away with the bus as if nothing happened. This I am informing you as soon as I reached home ie. within two hours of the incident took place.

Please look into this complaint at the earliest and respond as to what your organisation can do about it.

Congratulations to BEST for starting a new service from Brahmand, Thane to Seepz w.e.f. 01-Feb-2010.

There is a high demand for a BEST bus service from Brahmand to Ghatkopar via Eastern Express Highway.

If one has to reach from Ghatkopar to Brahmand, it will take roughly two hours by local train from Ghatkopar to Thane and by TMT bus from Thane Station to Brahmand. Needless to mention the packed crowd as well as long waiting for the TMT bus.

By starting this new service, a person can reach in less than one hour from Ghatkopar to Brahmand.

Shibu Nair.

The BEST bus no. 382 is not stopping at the rambaugh stop at powai. This bus has not scheduled frequency and arrives at haphazard times in the morning. Since this is the only bus available to go to chembur commuters have no choice. More so to their agony the bus does not stop at the designated stop even though there is enough room on board. To cite the event happened today 28th January 2010 at 09:00 am.
BEST should either increase the bus frequency or take action against the driver of the bus.

Respected Sir/ Madam,
I Jaydeep A Tanna had given Complaint by email in consumer Forum of BEST Bus on 10th Dec 2009.
wHICH i REQUEST BEST BUS Authority to reply my complaint otherwise I will have to proceed Right to Information.
The same Below Complaint is send to PRO of Best Bus & have not yet reply & same sending to Consumer Forum.



Respected Sir / Madam,
Sub – Complaint No –TLGE / 2994 /09
Ref No- PC / G / MIS / 317 / 09
I Jaydeep A Tanna, (Handicapped Person ) Passenger traveling from
Chember Naka to Ghatkopar Station of BEST Bus Route No – 381 on 9th
Dec 2009 time 6.30pm Bus No –7591, MH01 L8742 Ticket No[protected],
Rs 6/-, has given Complaint of Best Driver who was Negligence in
Driving Bus for such I received call on 11th Jan 2009 on mobile by
BEST authority as Driver & Conductor would be present so requested to
be present on proceeding of Complaint at Pant Nagar Bus Depot 2nd
floor,on 13th Jan 2010 at 11AM.

1) BEST authority call me just before 2 day to attend the proceeding
of complaint but it should give notice at least 15 day prior. for
such.

2) The Complaint which is given by me is written to BEST Authority
but have given oral reply I request to give we written reply of my
Complaint..

3) I received Complaint No & Reference No from the officer who attend the case
which was not know to me.

4) In Complaint I have also given Bus Route No- 430 (6.15 pm) has also
made default who was not called.

5) In my Complaint have provide Mobile No- [protected] for BEST
Authority which was Confidential of my Complaint but
administrative authority provide Mobile number to BEST Bus Driver
against whom Complaint was Lodge which is ultra virus for fair
hearing .Same Person came to meet me & request me to take back
complaint Bus Driver “I am going to award some Medal in near future so
take complaint Back.”

6) During the proceeding both Driver & Conductor were present with
Officer who was examine complaint read the Complaint & said to the
Bus Driver person the default made is Negligence in Driving Bus &
gave me assurance that authority would take strict action against
Driver.

7) Thereafter ask officer who examining case written reply of
complaint show cause for future Correspondence said it will be provide
by Wadala Authority for outward dispatch reply.

8) I request BEST authority to reply without Delay. for end of Justice.

Dated 16th Jan 2010 Truly ,

Jaydeep A Tanna.
[protected][protected]
[protected][protected][protected][protected][protected]--om
Email Copy of Complaint for refrence
jaydeep_t . <[protected]@sify.com>
to [protected]@bestundertaking.com
date Thu, Dec 10, 2009 at 3:01 AM
subject Complaint by Traveling Bus
mailed-by sify.com

hide details 12/10/09

As per AS BUS 525 Route ,this BUS is suppose to STOP at GANDHI NAGAR .But I am seeing this BUS does not halt at GANDHI NAGAR Stop ,It takes GANDHI NAGAR fly over route directly w/o halting at GANDHI NAGAR stop.

May I know will this bus should not take GANDHI NAGAR fly over route and should take LBS marg route and stop at Gandhi Nagar BUS STOP or pls let us know where is GANDHI NAGAR stop to catch AS 525 Bus

BUS # MH-01 - AP0063
BUS TIME to reach Gandhi Nagar is between 10:15 am to 10:20 am

I was waiting for this bus today in the afternoon at Shivar Garden ,Mira Road.. It came at 2.20 pm, absolutely empty. There were two three passengers waiting for this bus. We waved to driver but in a sign language told us like 'next stop , next stop". He meant that this is not the stop for AC bus. But I have seen this bus stopping at this stop and passengers board the bus from the same stop, also other passengers who were present tehre said that it stops at this stop.
Does it mean that drivers make theri own rules where to stop the bus or no??
Here, in Mira Road there is no such Bus Depot where we can lodge the complaint.

I am a regular traveller of BEST Bus and the attitude of BEST bus conductors and drivers is bothering me hard since long. Today (January 4, 2010) I boarded the bus no 309 RTO registration no 6866 from Maharashtra Nagar, Borivali West at about 10.30 am. I had to get down at Vanrai Colony, Goregaon East, Western Express Highway. I was standing on the door steps of the bus when it approached towards the desired stop and was waiting for the bus to stop with two hand bags in my hands. But the bus never stopped, it just got slowed down in the middle of the road and since one rickshaw wala was running parallel to the bus gate I could not get down when the bus slowed down. The bus conductor was standing right behind me but never tried to stop the bus. When I asked him to stop the bus, instead of listening to me he started speaking rubbish and blaming me as I dint get down the bus when it stopped (which actually never stopped). When i tried to ring the bell he caught hold of the bell string and didn't let me get down untill the next stop arrived. I went to the driver and complaint but he also dint listen.

This is not the only incident which has taken place with me but there are lot of other incidents wherin the bus drivers do not stop the bus on the stop, or stops in the center of the road or gives the ticket of higher denomination ( I know the exact charges as I am commuting daily).

Is there anyone who can take action against these irresponsible public workers who are bounding people to play with their lives? Why are there notices printed in bold letters 'Not to climb up and down the bus while it is moving' when most of the conductors and drivers are not taking a complete halt on any bus stop? And moreover if at all they take a halt at bus stop are they not supposed to take a halt on the side of the road or since they are BEST bus drivers they can stop there bus anywhere on the road leading to accidents and traffic jams?

I hope this complaint reach to the higher authorities and action is taken against these conductors and drivers. Or if this not proper channel to reach the authorities, please someone let me know the point of contact.

Thanks in anticipaton.

There are only few conductors and drivers who doesnt halt their buses even if their buses is completely empty, I faced this a lot of time and after the incident mentioned below this time I am planning to go to the depot personally and file a complaint.
I boarded the Bus from Ghatkopar Bus Depot around 8:30 am in the morning, and there were around 20 people standing. The bus didnt halt at the R-City Mall Bus Stop where few people were awaiting for the bus they ran behind it but they were not successful, then I asked the Conductor "Why you didnt halted the bus" then in reply he told me that "The bus capacity is full" then I politely replied him and told, "See I know the capacity limit (52 sitting and 22 standing) of the BEST bus and I also agree with you but at this
pick hours you should halt the bus at the stop as there is lot of space for more people to come in and if the bus is completely filled I can understand, then I asked his batch number which he denied to give but however I got it, I tooked out a paper and noted it down and also other things which are required for the complaint and some people supported me by giving their signature and contact number on the paper, by seeing all this the Conductor went to the driver and I think he told him about the incident and then he started shouting that the bus will go to police chowky and he told me that he will not allow me to get down of the bus, again I told "yeah fine take it I am ready for it", the complete crowd supported me, and the Conductor become very much astable and also the Driver started telling me he is new and all that stuff to cool me down.
I was completely prepared to take the bus to Police Chowky and as my stop came I asked the all the passenger should I get down or we are going to Police Chowky then everyone told me to get down from the Bus as everyone was getting late but they did asked to file a complain and if possible update them with the followup procedure as some of them written their their contact numbar also while signing on the paper.

My name is Pradeep. I travel by AS2 bus daily from Dahisar to Prabhadevi. I would like to complain abouot the service of the bus.

1. It rarely comes on time.Its always late by 5-10 minutes. (Why cant the service be regularize)
2. Today(14/12/2009) there was no bus between 7.45 till 8.30(two buses were missing) and no alternatives were there.So when the 8.30 bus came it was too crowed and there were no space for people getting in on the second stop.
3. Bus driver tries to skip the Gokul anand stop and goes by the flyover.

Its a very good service started by BEST buses and i must appreciate the efforts taken by you. and i strongly feel that it can be run in a proper manner easily. Request you to intervene in this.

Your efforts in this will be highly appreciated.

Thanks and Regards,

Pradeep
[protected]

Please start AC Bus from Andheri West station to Fountain especially in the mornings and evenings. Presently there are no such buses - the A1 Bus which used to pass this way earlier was always full all the way and even that service has been discontinued.

This will help a lot o[censored]s travelling on this route - please have it start fro Andheri station and not Oshiwara Depot since the Oshiwara buses get full before they reach Andheri. If you start from Andheri then people from Vile Pale & Santa Cruz also stand a chance.

Thank you

Respected Sir/Madam,
My self Mrs. Pinky Khetpal everyday travel from Kurla (W) to Bandra Kurla Complex.
I am alongwith my other friends hereby request you to kindly increase the frequency of Bus No. 390 atleast between the morning time 9 to 11 and at the time in evening between 5 to 6.30 p.m. The bus no. 310 also follow the same route except it is not passes through Inside i.e. Bank of India, and Bank of baroda etc. When 5 or 6 Buses pertains to the number 310 passes from outside, than one bus of 390 has been came.
Kindly look into the matter and do the needful urgently.
Thanking you,
Yours truly,
Mrs. Pinky Khetpal.
Employee of ONGC.
National Stock Exchange Building,
Bandra Kurla Complex,
Bandra, Mumbai.

I am an employee of ACC Limited staying at Dariya Mahal at Mumbai, Nepean Sea Road. On 16.11.2009, I took a train to Grant Road Station to buy some veggies and after the job was done, was waiting at the bus stop outside GR station (Bus Routes 104,135 etc). The time was around 7 pm. After a long wait a bus approaches, at 7.20 pm (Bus No 104) where the driver rashly entered the area near where the commuters wait for the bus. There were many ladies and a huge crowd waiting for the bus , since it was late. On A/c of the rash driving of the bus driver, there was pushing backwards, wherein my elbow was grazed against the railing of the bus stand and started to bleed. Also I was shaken, and emotionally upset, because I thought I was going to be run over. I got into the bus and screamed my head off at the driver and the conductor, and aske dthe conductor to give me his registration no , which he refused. Even on repeated requests he did not comply.It is the duty of the conductor to part with such information, since he is a paid servant and we citizens pay our taxes. The Bus No was MH 01 9262 (no printed on the space behind the drivers seat) and the ticket issued to me was[protected] and I paid an amount of Rs 5/- as fare from Grant Road ststion to Dariya Mahal stop. I demand a written apology from BEST and the driver and conductor in question, and compensation for the emotional trauma that i went through. The bus ticket has been retained by me as proof. I believe I am a consumer availing of a public service , in good faith, which has been seriously compromised.

Dear Sir,

The BEST bus no.363 which was earlier plying on road from Mahul Village to Worli and now it is made upto Sion has been coverted into mini bus. This bus goes via Kurla station and there are many people travelling in this bus from Mahul, Jijamata Nagar, Vashi village to Kurla station in the morning and also coming back from work in the evening. This bus gets very packed and there are people hanging out from the front door as well as the back door. Leave aside getting a seat, people cannot even get place to enter into the bus, to stand properly and for ladies it becomes very difficult. In the evening time from 7.00 p.m. onwards when there is crowd waiting at Kurla depot for the bus, mainly for residents of Jijamata Nagar and Vashi village for whom there is this only bus from Kurla, it becomes difficult to get back home, ultimately resulting in taking an auto to reach home, which costs upto Rs.40/-. Even after waiting for an hour in the evening, bus no.363 to Mahul does not come to Kurla depot. If there is this bus coming, it is only kept till Chembur Colony or Kurla Stn., which irritates the commuters after going through the hectic day. Please also make this bus a normal bus and stop the mini bus, as it is a long distance travel and one cannot everyday go and come back standing from the starting point of the bus. Also there is traffic on the Chembur road due to mono rail construction work going on and it takes hell lot of a time being spent into travel by bus.

Please favourably consider this request in the interest of the common residents staying mainly at Jijamata Nagar and Vashi Village who have only one bus going to Kurla station from this place.

Thanking you in anticipation.


Valentina Fernandes

Respected Sir,
My daughter Ms. Trinelle Macdonald Noronha ( Bus Pass No. 21321134 / I-Card No. 439400) travels from Mira Bhayandar Mahanagarpalika bus stop to Royal College, Mira Road by bus no. 710. On Saturday October 10, 2009 there was no sign of BEST bus from 1130 hrs to 1300 hrs. Two buses came at 1225 hrs but they did not stop. On one bus RESERVED was written and on the other no number was written. The RESERVED bus had a different colour. The bus conductor of the second bus refused to let any passengers in. As a result many students were forced to board autorickshaw and travel to College. Some reached late and hence had to miss one lecture. The rickshaw fare is Rs. 60/-. Since route no. 710 is the only BEST bus plying from Bhayandar (W) and because of non-availability of bus service for 1.5 hrs, BEST should refund Rs. 60/- to my daughter. The Bus pass is valid from Septermber 15, 2009 to December 14, 2009.
Thanking you and with best regards.
Yours Sincerely,
D.M. Noronha
130, "EMVEE VILLA",
Bakol Lane, Ward # 1,
Bhayandar (W)
Dist. Thane,
PIN 401 101.