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Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

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1.6
Updated: Aug 4, 2024
Complaints 521
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166
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355
So far, so good. Brihanmumbai Electricity Supply & Transport Undertaking [BEST] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Brihanmumbai Electricity Supply & Transport Undertaking [BEST] will keep up the work and continue to help more customers with their concerns even better 🤝
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Brihanmumbai Electricity Supply & Transport Undertaking [BEST] reviews & complaints page 4

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9
9653417682
from Mumbai, Maharashtra
May 29, 2022
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Sir / Madam,

Before the lockdown, there were 601 bus services from Malad Railway Station East to Kurar Village. But for some reason, the bus service was stopped by the administration.

Now that the bus service has started in the past, the citizens of the area have to face the wrath. There is a bus number 624 in this area but as this bus service fills up only at the initial (Anandnagar) stop, the passengers at other stops do not get much use of this bus service.

Also, due to the increase in auto rickshaw fares, people have to pay extra fare and many citizens have to pipe up as they cannot afford auto fares.

Therefore, I request the administration to resume 601 bus service
Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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    R
    Riya sign
    May 28, 2022
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    In train No.19046 coach S5 seat no 13 the fan is not working from the azamgarh station everyone is in trouble on this hot weather. Please solve this issue as soon as possible.
    Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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      P
      Prashant420
      May 27, 2022
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      Address: 1/18 tamboli patra chawl, t j road, sewree mumbai 400015

      Dear Sir/Ma'am,

      My consumer No.[protected], When BEST Change My Meter 2 month my Electricity bill come's normal but last 2 month's my Bill came too high, im not legible to pay bill like this, pls. arrange electric audit to my home, they having any charges to apply i will pay.
      Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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      dear sir,

      pls. confirm status...

      my contact No [protected]
      Reply
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        S
        Sheebaskhan
        from Mumbai, Maharashtra
        May 27, 2022
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        Address -20, floor -4, C2, Ready money bldg mirza galib marg nagpada mumbai central mumbai 400008
        Name-K T Rajkotwala
        Mobile no -[protected]
        Consumer no[protected]*4
        Ward -E
        Bill amount -13000

        Kindly request you to look after my electricity bill amount which is very high for one month
        Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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          X
          xarfat
          from Mumbai, Maharashtra
          May 26, 2022
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          Address: Room No. 12, Aga khan building, 3rd peer khan street, new nagpada mum- 400008. Behind Zulfikar Restaurant, Opposite of mastan talao maidan.

          Respected sir/madam,
          With due respect I am writing this letter to inform you that I a customer of your Brihanmumbai Electric Supply And Transport,
          My Consumer Mo/ID [protected] and Meter No. (Sr.No. H157457) (MM/YY 03/15)
          Since the last couple of months, I have had a my electricity bill ranged from 450/- to 880/- as of basic consumer usage without any AC unit or so, But since last months my electricity bill has reached a maximum of 2110/-. Which is not possible for me to pay. As far as I am guessing, it's not my fault, there's something wrong with my electric meter.
          Therefore I request to you please kindly send anyone to check my electric meter. Pleases do this soon I shall be very thankful to you. I look forward to hearing back from you.
          Thanking you!

          Regards,
          Sadanand Hari Sagawekar
          102-2/3, floor grd, Social Nagar, Mahatmagandhi Rd, Laxmi baug,
          Dharavi, Mumbai-400017
          Contact No. [protected]
          Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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            A
            ashitprabhakar
            from Mumbai, Maharashtra
            May 25, 2022
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            Address: Ashit Prabhakar, Flat nos 1201 and 1202, Gandhi Bhuvan, Chunam Lane, Lamington Road, Mumbai 400007

            Double payments have been erroneously made from my Paytm E Wallet for my 2 electricity bills as under:

            1. Bill No[protected] Rs 730 has been paid twice
            a. Order id: [protected] dated 20th May 2022, wallet txn id: [protected]
            b. Order id: [protected] dated 24th May 2022, wallet txn id: [protected]

            2. Bill No[protected] Rs 80 has been paid twice
            a. Order id: [protected] dated 20th May 2022, wallet txn id: [protected]
            b. Order id: [protected] dated 24th May 2022, wallet txn id: [protected]

            Request you to please credit the excess payment made against these 2 bills to my subsequent billing and adjust the excess paid accordingly.
            Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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              S
              Satyendu Mazumdar
              May 11, 2022
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              Address: HIG-125, K-6 KALINGA VIHAR, BHUBANESWAR.

              Dear Sir,
              Iam an owner of ola Scooter & iam very sorry to say that your scooter is giving problem on road that all of sudden shows battery is empty when 66 kms have run only. I have to contact through your help line no but
              No body giving proper solution only they have said we will inform to RSA team. After frequently contacts to them some body say wait for 40mins then say wait for 2hours after waiting period is over no response from their end.
              My reg. mobile no is [protected] ( from Bhubaneswar Odisha) my vehicle no is OD33AE-7495.
              Very very poor response from ola site.
              Satyendu mazumdar
              Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                K
                K S Muthiah
                from Mumbra, Maharashtra
                Apr 22, 2022
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                Address: Room no - 02 row - f block no 12 transit camp near kamarajar school 90 feet road

                I have paid my electricity bill on 18th April via phonepe but the due date was 13th April so it not updated on the Phonepe. The new bill generated for next including this month amount and late payment fee, but i already paid please waive off charges and help me out
                Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                  P
                  Prashant420
                  Apr 22, 2022
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                  Address: 1/18, tamboli chawl, t j road sewree mumbai 400015

                  Dear Sir/Ma'am,

                  My Consumer No.[protected]*6 last 2 month ago BEST Change my Electricity Meter New No. A216069 & my Old meter No. B141353 last month ill get normal bill, but this month best charge me high bill for same uses.
                  Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                    H
                    Himanshu1005
                    from Mumbai, Maharashtra
                    Apr 20, 2022
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                    Address: Hari Niwas , 2nd floor, 19th Mathew road, Opera house, Mumbai 400004

                    I have a BEST meter no N201130 and consumer no[protected]. I have received an absurd electricity for the month of March 2022 of Rs17, 290.
                    I request you to please look into the matter urgently as such a high bill is not acceptable as the usage is not soo much. You can check the previous bills for reference. I have not received such a bill and this amount is outrageous.
                    Please do the needful at earliest and i do not expect such bills in future.
                    Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                      S
                      Shreyas0113
                      from Mumbai, Maharashtra
                      Apr 20, 2022
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                      Resolved

                      Address: Mumbai, Maharashtra

                      Hello,

                      I use BEST electricity service in Mumbai.

                      Electricity Bill under BEST was paid twice by me on the dates:
                      1st Aprill 2022 and 19th April 2022

                      The bill amount of march month was 2430/-
                      and I paid 2430/- + 2430/-.

                      Payment IDs for both the transactions are:
                      [protected] and HGA4P[protected].

                      Please return the back the access money as soon as possible.

                      My billing number(Consumer Number) is:
                      [protected]*9

                      Regards
                      +2 photos
                      Oct 9, 2022
                      Complaint marked as Resolved 
                      Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                        P
                        pankajc021
                        from Mumbai, Maharashtra
                        Apr 19, 2022
                        Resolved
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                        Resolved

                        Address: Under the junction of Gundavali Metro and WEH metro on the road from Andheri Station towards MIDC

                        My car No.: MH-02EU-2488 was damaged on the rear left side due to rash and negligent driving by BEST Driver. This happened near the new Gundavali Metro and WEH junction. Around 10:00 am - 10:30 am I had stopped my car on a red signal. The BEST bus came from the rear left side and took a sharp right which destroyed my left side view mirror and on top of that broke the signal where even a traffic policeman was there.
                        May 23, 2022
                        Complaint marked as Resolved 
                        Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 19, 2022
                        Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Customer Care's response                         You are requested to provide us BEST Bus RTO No/Bus no and date of incident to [protected]@bestundertaking.com in order to investigate the same.
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                        It all happened so fast that i could not gather any information about the bus, it happen today, on 19th of April, 2022 on the signal under the junction of new gundavali metro and WEH metro station.
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                          A
                          Aish2582
                          from Mumbai, Maharashtra
                          Apr 9, 2022
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                          Hello,

                          I use BEST electricity service in Mumbai.

                          Electricity Bill under BEST was paid twice by me on the dates:
                          18March 2022 (Time-1: 25PM) and 18March 2022(Time -1:42PM)

                          The bill amount was 890/-
                          and I paid 890/- + 890/-.

                          The receipt numbers for both the transactions are: [protected] and
                          [protected]

                          BBPS Biller ID for both are :BEST00000MUM01

                          BBPS Transaction ID for both respectively are : PT012077BQN8CSERUJ1I and PT012077B6GOO6O7C2DR

                          CA number :[protected]

                          Payment mode for both :UPI

                          Please return the back the additional money as soon as possible on [protected]@gmail.com or aishwari.[protected]@gmail.com
                          +2 photos
                          Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                            A
                            Arifff
                            from Mumbai, Maharashtra
                            Apr 8, 2022
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                            Address: B 25 Rly Qrts Berkeley place Sir JJ Road Byculla

                            No power supply in complete Rly colony since 4am. Please restore it as soon as possible.

                            My consumer no.[protected]
                            Sir JJ Road Byculla Mumbai central
                            Contact no. [protected]
                            Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                              B
                              bpcc
                              Mar 22, 2022
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                              Sir my consumer no is[protected] *2 i have made payment of rs 2760 on 14th jan 2022 via mibest app. the said amount is not been adjusted. i have issued multiple complaints online & also informed via phone on 22799544 complaint number. but there is no resolution in site.kindly guide
                              Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                                S
                                Swatirajput Swati
                                from Mumbai, Maharashtra
                                Mar 21, 2022
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                                Dear Team,

                                Still yet not received any update regarding my amount
                                Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                                  S
                                  Swatirajput Swati
                                  from Mumbai, Maharashtra
                                  Mar 16, 2022
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                                  Address: Dadar Mumbai

                                  Dear Team,

                                  I had already make a payment on 10 March 2022 but by mistakenly i had done again the same payment of Rs 940 so requesting you to please send my refund amount to my account

                                  My consumer no[protected]*4
                                  Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                                    V
                                    VS Krishnan
                                    Mar 2, 2022
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                                    Address: 47, Floor 12, Plot No 45, IRISH, GD Somani Marg, Cuffe Parade, Mumbai -400005

                                    Have received huge bill for Feb when we were out traveling the whole time.
                                    Clearly a major error from BEST.
                                    Please have meter checked and rectify overselling.
                                    We are away for another 3 months and are worried same error can happen again and again.
                                    URGENT action required please.
                                    Consumer No:[protected] *3
                                    CA No : 1082772
                                    Meter No : N126224
                                    Billing Period: 18/1/22 to 16/2/22
                                    Name: Vembakkam S Krishnan
                                    Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                                      R
                                      Rekhuneel@492013
                                      Feb 10, 2022
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                                      Address: wadala, opp. Ambedkar collage

                                      I want to registered my contact number on my electricity bill that's why i calls on given number 24148662 / 24190646 / 0689 / [protected], but there is no response from there.
                                      Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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                                        S
                                        Samant75
                                        from Mumbai, Maharashtra
                                        Feb 8, 2022
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                                        Resolved

                                        Hello, I am registering complaint regarding error on online Electric bill payment earlier today by debit card. An error message popped up on the website and money was deducted from my bank account but bill status is not updated and it is showing bill unpaid. Kindly look into this as soon as possible. Thanks.
                                        Consumer name - D.D.Wakde
                                        Date - 8 February 2022
                                        Transaction number[protected]
                                        Time - 6.41 pm
                                        Consumer no[protected]*9
                                        Billing Address - B/26, 2nd floor, Plot no. 75, Ultra CHS ltd., LT. Dilip Gupte Marg, Mahim, Mumbai - 4000016.
                                        +1 photos
                                        Feb 16, 2022
                                        Complaint marked as Resolved 
                                        The online BEST portal has acknowledged that the bill was paid and promptly updated the bill status. Thanks!!
                                        Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.
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