Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

Dear sir this isn't a complain. It's a suggestion that please get rid of the small buses for busiest routes like bus no 266 and 252 as the bus always gets overcrowded and also the head keeps on banging because of the luggage rack. Get bigger buses like Tata Marco Polo bus as in regular routes and put these buses in some silent routes as stops in middle of this route neither get a place to seat nor to stand.
Please sir lot of public travels in this busy route all the time or increase the bus frequency from 10 minutes to 5 minutes which will be really helpful. But still I suggest get rid of these buses and bring bigger non AC buses as many people get down without ticket which is a great loss for you

Customer #[protected]
D ward

This is to lodge a complaint of excess electricity bills. We were out of town for 3 weeks in the month of May, hence there was very less consumption of electricity. The bill was however, amounting to INR 10, 000. This is very high.

Please send someone to recheck the meter reading device to correct any fault in order to resolve this issue.

Thanks in advance

Date of incident: 11/04/2022 - 12/05/2022 & 12/05/2022 to 09/06/2022

Client Account number/ Book Folio No.: 55525

Consumer No:[protected]*5

Client name: Naresh Rajanna Gajengi

Client address: B-423, Floor-4, 1/B Wing, Prabhadevi CHS, Rajabhau Anant Desai Marg, Kashinath Dhuruwadi STD MILLS, Prabhadevi, Mumbai-400025

Invoice number:[protected] &[protected]

Date of disputed bills: 17/06/2022 & 20/05/2022

Description of the incident:

My bill has increased almost 4 times since 11th April 2022 . Till the month of march my bill was only[protected]/ month suddenly from April, 2022 my bill increased to almost 6000 per month that is 4 times of what I used to pay. The increase of bill happened despite of the same consumption. I request the department to study my last 6 months bill and give an explanation for the increased bill and refund the excess amount charged

Desirable Solution: Kindly refund the excess amount charged for the billing cycle 11/04/2022 - 12/05/2022 & 12/05/2022 to 09/06/2022

We live in Mumbai Null Bazar area. Building name Abba Building situated at 45 S.V.Patel Road, Mumbai - 400003. There has been continuous power outage from the month of April 2022 till date on a regular, daily or alternate basis. But the BEST Undertaking hasn't undertaken the work required to stop this issue. They themselves have confirmed that the Underground cables have been burnt & faulty & they are managing it in single cable instead of total 4. Due to this we the tenants of Abba Building have been facing power outages & even after complaining they everytime just change the fuse but don't undertake the required work of changing the cables & solving the issue permanently. This is causing a lot of damage to our Electrical Appliances too & disrupting our daily life & work. Kindly take strict action to see that the issue is resolved by working on grass root level.

HI I have received a Elecricity bill of ₹4, 000 for the month of April and now I have received even higher bill of ₹5800 for the month of May 2022. My average usage for the last 12 months is around 200 to 250 units for which bill was coming for ₹2000 approx but now my bill is showing the usage of 400 to 500 units, double than what I am using, My usage has not increase in the last 12 months and suddenly such high bills are causing lot of stress to me kindly help

My Consumer number is[protected]*4
CA number is 1190742

I had visited last month at magathane depot for renewal of my zero balance pass, but the staff present there told me to bring my online disability certificate. My online disability certificate is under process, today i had travelled from Dahisar to Borivali in best bus number 7500 "route 462", the bus conductor took ticket charges from me saying that this old zero balance pass should be surrendered at magathane depot. He also told me that this pass is cancelled 2 months back, till yesterday i was traveling with my old zero balance pass and tickets were also getting printed. Today also, i had travelled till kandivali after getting down at borivali from bus number 7500. The tickets were getting printed.
What is the reason for troubling public for this little issue ?
I am mumbai citizen not outsider, if my online disability certificate is under process that's not my fault.
Send me your email id, i will send you pic of my paid ticket.

Sir / Madam,

Before the lockdown, there were 601 bus services from Malad Railway Station East to Kurar Village. But for some reason, the bus service was stopped by the administration.

Now that the bus service has started in the past, the citizens of the area have to face the wrath. There is a bus number 624 in this area but as this bus service fills up only at the initial (Anandnagar) stop, the passengers at other stops do not get much use of this bus service.

Also, due to the increase in auto rickshaw fares, people have to pay extra fare and many citizens have to pipe up as they cannot afford auto fares.

Therefore, I request the administration to resume 601 bus service

In train No.19046 coach S5 seat no 13 the fan is not working from the azamgarh station everyone is in trouble on this hot weather. Please solve this issue as soon as possible.

Dear Sir/Ma'am,

My consumer No.[protected], When BEST Change My Meter 2 month my Electricity bill come's normal but last 2 month's my Bill came too high, im not legible to pay bill like this, pls. arrange electric audit to my home, they having any charges to apply i will pay.

Address -20, floor -4, C2, Ready money bldg mirza galib marg nagpada mumbai central mumbai 400008
Name-K T Rajkotwala
Mobile no -[protected]
Consumer no[protected]*4
Ward -E
Bill amount -13000

Kindly request you to look after my electricity bill amount which is very high for one month

Respected sir/madam,
With due respect I am writing this letter to inform you that I a customer of your Brihanmumbai Electric Supply And Transport,
My Consumer Mo/ID [protected] and Meter No. (Sr.No. H157457) (MM/YY 03/15)
Since the last couple of months, I have had a my electricity bill ranged from 450/- to 880/- as of basic consumer usage without any AC unit or so, But since last months my electricity bill has reached a maximum of 2110/-. Which is not possible for me to pay. As far as I am guessing, it's not my fault, there's something wrong with my electric meter.
Therefore I request to you please kindly send anyone to check my electric meter. Pleases do this soon I shall be very thankful to you. I look forward to hearing back from you.
Thanking you!

Regards,
Sadanand Hari Sagawekar
102-2/3, floor grd, Social Nagar, Mahatmagandhi Rd, Laxmi baug,
Dharavi, Mumbai-400017
Contact No. [protected]

Double payments have been erroneously made from my Paytm E Wallet for my 2 electricity bills as under:

1. Bill No[protected] Rs 730 has been paid twice
a. Order id: [protected] dated 20th May 2022, wallet txn id: [protected]
b. Order id: [protected] dated 24th May 2022, wallet txn id: [protected]

2. Bill No[protected] Rs 80 has been paid twice
a. Order id: [protected] dated 20th May 2022, wallet txn id: [protected]
b. Order id: [protected] dated 24th May 2022, wallet txn id: [protected]

Request you to please credit the excess payment made against these 2 bills to my subsequent billing and adjust the excess paid accordingly.

Dear Sir,
Iam an owner of ola Scooter & iam very sorry to say that your scooter is giving problem on road that all of sudden shows battery is empty when 66 kms have run only. I have to contact through your help line no but
No body giving proper solution only they have said we will inform to RSA team. After frequently contacts to them some body say wait for 40mins then say wait for 2hours after waiting period is over no response from their end.
My reg. mobile no is [protected] ( from Bhubaneswar Odisha) my vehicle no is OD33AE-7495.
Very very poor response from ola site.
Satyendu mazumdar

I have paid my electricity bill on 18th April via phonepe but the due date was 13th April so it not updated on the Phonepe. The new bill generated for next including this month amount and late payment fee, but i already paid please waive off charges and help me out

Dear Sir/Ma'am,

My Consumer No.[protected]*6 last 2 month ago BEST Change my Electricity Meter New No. A216069 & my Old meter No. B141353 last month ill get normal bill, but this month best charge me high bill for same uses.

I have a BEST meter no N201130 and consumer no[protected]. I have received an absurd electricity for the month of March 2022 of Rs17, 290.
I request you to please look into the matter urgently as such a high bill is not acceptable as the usage is not soo much. You can check the previous bills for reference. I have not received such a bill and this amount is outrageous.
Please do the needful at earliest and i do not expect such bills in future.

Hello,

I use BEST electricity service in Mumbai.

Electricity Bill under BEST was paid twice by me on the dates:
1st Aprill 2022 and 19th April 2022

The bill amount of march month was 2430/-
and I paid 2430/- + 2430/-.

Payment IDs for both the transactions are:
[protected] and HGA4P[protected].

Please return the back the access money as soon as possible.

My billing number(Consumer Number) is:
[protected]*9

Regards

My car No.: MH-02EU-2488 was damaged on the rear left side due to rash and negligent driving by BEST Driver. This happened near the new Gundavali Metro and WEH junction. Around 10:00 am - 10:30 am I had stopped my car on a red signal. The BEST bus came from the rear left side and took a sharp right which destroyed my left side view mirror and on top of that broke the signal where even a traffic policeman was there.

Hello,

I use BEST electricity service in Mumbai.

Electricity Bill under BEST was paid twice by me on the dates:
18March 2022 (Time-1: 25PM) and 18March 2022(Time -1:42PM)

The bill amount was 890/-
and I paid 890/- + 890/-.

The receipt numbers for both the transactions are: [protected] and
[protected]

BBPS Biller ID for both are :BEST00000MUM01

BBPS Transaction ID for both respectively are : PT012077BQN8CSERUJ1I and PT012077B6GOO6O7C2DR

CA number :[protected]

Payment mode for both :UPI

Please return the back the additional money as soon as possible on [protected]@gmail.com or aishwari.[protected]@gmail.com

No power supply in complete Rly colony since 4am. Please restore it as soon as possible.

My consumer no.[protected]
Sir JJ Road Byculla Mumbai central
Contact no. [protected]