Brihanmumbai Electricity Supply & Transport Undertaking [BEST]

Brihanmumbai Electricity Supply & Transport Undertaking [Best] — online bill [payment portal

Akmi

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400025
Website:	BEST Bill payment website

For the past two months, best online bill payment portal forces the consumers to go to the paytm portal, where one is required to create a paytm account and for that, agree to the terms & conditions of paytm. This new practice of best is a restrictive practice, leads to reducing the consumer choice, and is therefore illegal and irregular. What it means is that a person holding a credit card / debit card can not make payment of electric bill directly to best without creating a paytm account. This is unfair and highly irregular, and i am not aware why the old system has been changed just to favour paytm!! I am sure, this change will be quashed in a court of law as being unfair, irregular and discriminatory.

Please look into it urgently and restore back the practice that was in place earlier.

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Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.

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Comments

B.E.S.T. Undertaking Customer Care

from Mumbai, Maharashtra

Thanks for your email to notify us about your objection to create & login to Paytm A/c while making payment of bill online through Credit/Debit Card. We have already taken this issue with Paytm authority and will sort it out very soon.

There is another option for making payment of bill online through Credit/Debit Card. You can download our mobile app “miBEST” to make electricity bill payment through Credit/Debit Card. Kindly use Net Banking from this website. Further, you can also use other modes of payment like payment through cash/cheque at our Cash Collection Centers/Banks/Post offices (details like location/timings are available on our website), RTGS/NEFT, ECS etc.

Kindly note that for the other modes of cashless bill payment such as ECS, Net Banking, RTGS/NEFT and Mobile Wallet, no commission is levied to the consumers. If a consumer opt for ECS payment on or before 7th day from the date of bill, he will get 0.5% ECS discount + 1% Prompt Payment Discount (maximum Rs. 250/-). For this he is required to submit a duly filled in ECS mandate form to our Customer care Office at Dadar (G/S Ward, Tel. No.[protected] or Colaba (B Ward Statistics Section Tel. No.[protected] or he can download the ECS form from our website www.bestundertaking.com. You can avail the services of various service providers, details of which are available on our website to avoid inconvenience while making the payment of bills.

We sincerely apologize for any inconvenience we have caused you.

Electric Supply Office
Best Undertaking

Akmi's [Complaint's author] reply, May 27, 2018

Thank you for taking up the matter with Paytm.

However, I regret to have to say that even after more than 20 days, nothing has changed and the illegality of Paytm forcing its way onto the BEST website continues.

The very fact that the BEST had to take up the matter with Pyatm raises a serious concern that apparently, BEST does not have full control over the management of its website which has resulted in Paytm intruding onto the BEST website, for forcing the customers to route their BEST payments via Paytm, possibly to boost Paytm's turnover. If that is indeed the case, then it amounts to a cyber crime by Paytm, for which immediate complaint MUST be lodged with cyber crime branch of the Police authorities.

I do hope that the BEST management would realise the seriousness and repercussions of such hacking of its website by a cyber criminal, and will deal with it firmly and quickly, in a deterant manner..

Would appreciate an expeditious and meaningful action in the matter leading to a tangible result of evicting a cyber squatter from the BEST website without any further delay.

Thanks.

A K Misra