[Resolved]  Britannia — good day biscuits-thread like fungi/ mold in good day biscuits

Address:680684

I just opened (12 oct 2018) a packet of good day cashew biscuits 200gm which has manufacturing date as 27/06/18.

I had 3 biscuits with tea w watching a movie so didn't even check it. I gave 2 for my daughter 7 years old. She had one and found thread like fungi in the second one. She showed me telling spider web.

We would have not bought or thrown away if it crossed the expiry date. Brittania is so trusted company and so we don't buy good day like biscuits from any other alternatives available in market.

But you made me feed crap to my own daughter. This is the product which has kids as their major consumer.

What kind of quality control you have?
You have to answer this.

Please check the pictures attached for more details. I have the packet and other biscuits except for 4 we consumed with me.

Lot: b06189c
Macine code 211b

I have already informed on the consumer care number of brittanis and as directed mailed the same to [protected]@britindia.com
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Nov 15, 2018
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Oct 12, 2018
Updated by Vaishnavi Mohan
Pictures were not getting uploaded in the last post. I have compressed the images hope it is viewable.

Verified Support
Oct 14, 2018
Britannia Industries Customer Care's response
Dear Vaishnavi,

We are sorry for your experience. We understand that you have already written to us at [protected]@britindia.com. Rest assured, our team will get in touch with you soon.

Thanks,
Team Britannia
Complaint comments 

Comments

I bought a britannia cake today and what i found was fungus and a pretty bad smell coming from the Pack.
U must pack these edibles with care, u cant play with our health. So,
I have also added some pictures of my cake that i bought.
Plz do the needful.

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