Britannia Industries Customer Care
Britannia Industries Ltd.
Customer satisfaction rating: 11%
Submit a Complaint
146
COMPLAINTS

Britannia Industries Customer Care

Britannia Industries Ltd.

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Address
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post
Bangalore
Bangalore District
Karnataka
India - 560048

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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20
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8

Phone:
Phone:
+91 33 2287 2057  [Reg. Office]
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4
down
3
+91 33 2287 2439  [Reg. Office]
up
2
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3
+91 80 3940 0080  [Executive Office]
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5
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7

Fax:
Fax:
+91 80 2526 3265  [Executive Office]
+91 80 2526 6063  [Executive Office]

Additional info
Registered Office
5/1A Hungerford Street, Kolkata - 700 017, West Bengal
Tel:
+91 33 2287 2439
+91 33 2287 2057
Fax: +91 33 2287 2501

Executive Office
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560 048
Tel: +91 80 3940 0080
Fax:
+91 80 2526 3265
+91 80 2526 6063

Research & Development Centre
#77, S P Industrial Estate, Meenakshi Building, Ambattur Industrial Estate, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Kolkata
15, Taratola Road, Kolkata - 700 088, West Bengal
Tel:
+91 33 3043 7041
+91 33 3043 7069

Chennai
India Land & Properties Limited, One Indiabulls Park, #14, Tower B, 5th Floor, 3rd Main Road, Ambattur Industrial Estate, Ambattur, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Mumbai
Reay Road East, Mazgaon, Mumbai - 400 010, Maharashtra
Tel:
+91 22 3000 8500
+91 22 3000 8585
Fax: +91 22 3000 8545

Delhi
33, Lawrence Road, Britannia Chownk, New Delhi - 110 035
Tel: +91 11 3068 8000

Odisha
Plot No. F-21, Industrial Estate, Khurda - 652 056, Dist. Khurda, Odisha
Tel: +91 67 4302 7344

Uttaranchal
Plot No-1 Sector-1 Integrated Industrial Estate, Pant Nagar, Rudrapur, Udham Singh Nagar - 263153
Tel:
+91 59 4430 4814
+91 59 4430 4815
+91 59 4430 4816
Fax: +91 59 4430 4810

View More Information...

Customer satisfaction rating
11%
Complaints
146
Pending
56
Resolved
2
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 08:00 pm
Tue09:00 am - 08:00 pm
Wed09:00 am - 08:00 pm
Thu09:00 am - 08:00 pm
Fri09:00 am - 08:00 pm
Sat09:00 am - 08:00 pm
SunClosed

Britannia Industries Complaints & Reviews

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Britannia Industries — found a hair like thing in britannia good day biscuit

 mohitbalyan1111 on Jan 19, 2018
Hi, i submitted a complaint to britannia when i found a hair like thing in britannia good day biscuit and they send a person named vijay to my home to pick the sample and also he comfirmed that if was in the biscuit. He told me that biscuit will be sent to banglore and will be checked and we will reply you within 10 days and its been more than 42 days they haven't replied me yet.
I have even emailed them again and again but they are not reponding. I am even having the sample photo also.
My complain number in britannia is 54094....
Complaint comments  Read comments Complaint category Food

Britannia Industries — I found bugs, larvae, cobwebs inside a freshly opened britannia good day biscuit packet.

 Micky Abraham on Jan 17, 2018
Im very angry about this incident. i bought a packet of Britannia good day today and opened to find biscuits containing cobwebs and larvae inside. its so disgusting to see them move inside the biscuits. it also had bugs which run around.
is this truly the food material you send away as "eatable". i wonder.
i don't care if it is problem of stocking or anything..this kind of situation is not forgivable..that too from a renowned company like Britannia. shame on you!!

i will make others aware about this. i want some action.

the biscuit packaged date is 26/8/17....
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — bourbon biscuit

 ankitkakkar.86 on Jan 5, 2018
I bought a bourbon biscuit from market which was suppossed to have a net weight of 120 g but when i weighed it on a properly caliberated weight scale it only weighed 106 gm which is 14 gm less than the declared. This is not fair as hardly any consumer weighs the product he purchases from the market and such issues observed ith britania's premium biscuit sku is not acceptable. As it is a big loss to the consumer who pays for the product and big gain for the company.
Such issues should be highlighted on social media so that the consumers are more aware about these scams companies make.
Complaint comments  Read comments Complaint category Food

Britannia Industries — product and distributor cheap service

 Pradip Vatwani on Dec 21, 2017
I am shopkeeper of shivam bakery surat railway station i am saling your company products more than 25 years & it's really have good sale on my shop. From last year distributor zaveri enterprise is not providing your products on time even not coming to order regularly your sale becomes less & same thing happens with other shops around staion area only because of not regularly order of little hearts and milk bikis my sale of your products become lesser than last years business nearly only 20% and all the thing is only & only products not coming regularly and same baghirathi sales named distributors...
Complaint comments  Read comments Complaint category Food

Britannia Industries Ltd — britannia milk bikis biscuits [Resolved]

 Silambarasan San on Nov 19, 2017
Hi, at 10 am today i bought one packet britannia milk bikis from local shop. Whn i opened the pack the buiscuitsi eaten 5 buiscuitsi after 6 buiscuitsi was not good to eat that's very bad burnt pls correct like this problem before packing.. I never expect from britannia buiscuitsi because that woonderfull product on india pls consider my complinent...
Complaint comments  Read comments Complaint category Food

Britannia Industries — biscuit contains a thread.

 guptavicky1996 on Nov 13, 2017
One of the biscuit of britannia industries, marie gold contains a plastic thread. I was eating biscuits with tea in morning. I was trying to break biscuit but one of the biscuit did not break because it contains a plastic thread which is harmful. I have breaked biscuit in two parts but then also it has not separated, it is joint. As i am enclosing some photos of this biscuit to rectify. I want that please look into the matter....
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — complaint about the britannia veg cake for harmful plastic in side in the cake

 sudhirgosavi on Nov 12, 2017
Hi, yesterday 10th nov i have bought this food product from malad shop then i eat sum piss of the cake, that time little injured in my mouth then i spite the cake because the the hard plastic is in side of the cake this plastic is hard, transferable & pointed. If supposed this food product eat some child so what happen please think about this.
For more information please find the under given details & attachment

Pkd. : 18/10/17
Lot no. : 18x1755
Machine code : 11a 08:38...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — suspicious job offer

 Vinay Perala on Oct 24, 2017
Sir,
I received call from pallavi jaiswal ([protected]) and asked to send my resume to email id: britanniaindustrieslimited09@gmail.com and i did sent my resume.

Today i got a call from some male person ([protected]) and he said that i got the job and my posting is in warangal and salary is about 30k and i'll receive my appointment letter by tomorrow but i have to pay 2500 which is refundable. I said ok but i don't believe all this i just want those frauds to be behind bars. Please do take some action against this guys.

Thanks....
Complaint comments  Read comments Complaint category Unauthorized charges

Britannia Industries — some products which was made for railway supply... was distributed outside railway permiss by some people...

 Rehan Saha on Oct 21, 2017
I'm a whole seller... My self dipu dhala, i'm from jaleswar, baleswar,
My sell was decrease so much., because of britannia product, which was allowed for sell under railway premises... But the railway distibuter of jaleswar... Which name ramakant distributed all the railway product to outside railway stations in a very chip price...
So as a whole seller i was request you to take necessary steps over this matter immidietly...
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — oven baked britannia good day biscuits

 Foram Prajapati on Oct 5, 2017
I have been a huge fan of britannia products for a very long time, even though the markets are flooded i choose only britannia only for great experience. But today evening when i was sipping my cup of tea with britannia good day, i found overbaked biscuits. I found that entire packet had biscuits that were burnt (Over baked) and were half black. It affected the taste of the biscuit and reputation of good day.

I hope you kindly take this matter seriously... Here are attached the burnt biscuit photo for your attention

My mail id: foram. Prajapati9@gmail.com
Packed...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — bribes for advertisement

 arijitdhar on Oct 1, 2017
I received a call from one of your agency ‘talent hunt casting’ assuring me of getting a job for doing 1 advertisement of britannia which will be shown in television. The shooting for the advertisement is scheduled on 7th, 8th,, 14th & 15th oct 2017.

The most shocking thing that your agencies is demanding ₹35000 as commission/bribes in the name of britannia for doing this ad. After doing this ad, your agency informed me that britannia will pay me ₹1.15 lakhs.

Please help me from such fraud agency who is demanding ₹35000 on behalf of britannia.
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — found fungus in britannia cake orange bite

 Nupur2 on Sep 22, 2017
I bought a britannia cake orange bite today and found fungus in it. Expiry date of pack is 90 days nd 1 mnth is still left.
The package was well coveref
. There is high risk of health hazards when people especially children consume such type of cakes unknowingly.
I it highly disappointed from a trusted brand name like britannia
I hv already shared details with picture with britannia cst care.
I want resolution asap....
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — secured me by misuse of my documents

 Yusuf h khan on Sep 5, 2017
Hi sir.
I got a call from shine.com they told me that can u come delhi for submitting the document and paying 2050 rupees of security.. Then i was gone with blank folded. And i payed 2050 rupees and my 12 marksheet and my b. Tech engineerings document i submit there and they fixed my training in bhopal at dated 17 sept 2017.. And real fact in that the training is not in britannia center but in other products company. Now u tell me that... What can i do... Plz help me plz.....
Complaint comments  Read comments [1]Complaint category Products & Services

Britannia Industries — found burnt biscuits in milk bikis

 bijoy aravind on Aug 6, 2017
We are regularly use to take britannia milk bikis biscuits but now a days we found that your product quality is declining. Today morning we got burnt biscuits from the packet. Photos are attached along with this. Lot no: a071738 and machine code: 063. Please ensure the quality of your products before delivery.

My email id is : aravind. Bijoy@gmail.com
Mobile no is : [protected]...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — found hair in biscuit

 nikhil mundra on Jul 26, 2017
Today, one hair of white colour found in britannia's good day butter cookies when i was eating the same. Britannia is very much careless to maintain quality and also playing with the health of consumers. My faith on britannia has been over. Complaint lodged at their customer care through telephone as well as through email but not received any reply from their end so far. It shows company's negligence and carelessness....
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — britannia nutri choice

 Alo R Biswas on Jul 26, 2017
Hi, at 6.30 am today i bought one packet of nutri choice from local shop. Whn i opened the pack the buiscuits were all powdered. I immediately went to return the shop keeper refused to exchange. And he showed all other packets were same broken pieces can be feel from outside. He told the dealer delivered like that only. Pls help for resoultions. Thank you...
Complaint comments  Read comments [3]Complaint category Food

Britannia Industries — inside pocket found burnt biscuits

 dskp on Jul 23, 2017
Here with attached the burnt biscuit photo for your attention, Our family regularly use to take Britannia Marie biscuits but now a days scared to have it, reason many times we found such decomposed biscuits and throwed away, writing this letter in behalf of my colleagues force me to take to your proper understanding, kind requested you all team have to ensure that production item properly investigated before delivery.

My mail id: dsk.sivakumar1@gmail.com...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — worst quality

 arun vintha on Jul 18, 2017
I have been a huge fan of britannia products for a very long time, even though the markets are flooded i choose only britannia only for great experience but very recently since jan 2017 i have noticed all their products line up r poor on taste and quality, here i am not talking only about their biscuits line up but their entire product range. I dont think i would be recommending britannia products anymore to my circle if they don't improvise...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Bitroying on the name of job

 Chandupriya Korras on Jul 5, 2017
Sir i have seen britannia vacancies in quiker. And i have applied for it. They called me and asked me to send documents and resumae. So i have done the same. And after 5 days they sent me a call letter and said i have to pay 550 for uniform which is going to handed over to me by corrier. So i have paid. They asked me to send the details which i have done for payment. Again they said that have to open salary account for you so u have to pay 1000 rs. Like dis i have got loss of 1700. I want my mny back. And i want you to take action against them. Because they are playing with jobless people. Please...
Complaint comments  Read comments [2]Complaint category Job & Career

Britannia Industries — Premium Baked Rusk

 vasantgoray on Jul 2, 2017
We have been consuming RUSK for the last few years. Of late we find the quality has deteriorated. In the month of April/ May the RUSKS were over cooked .All sides were blackened and had a burned smell. The current pack
is undercooked- more whitish than brown. In both the cases it is Mfg. by Jhaveri Flexo India Ltd. The quality control dept.has to be more vigilant other wise you will start loosing your customers which you cannot afford in this competitive market....
Complaint comments  Read comments [1]Complaint category Food

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