Britannia Industries Customer Care
Britannia Industries Ltd.
Customer satisfaction rating: 5%
Submit a Complaint
141
COMPLAINTS

Britannia Industries Customer Care

Britannia Industries Ltd.

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Address
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post
Bangalore
Bangalore District
Karnataka
India - 560048

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
19
down
6

Phone:
Phone:
+91 33 2287 2057
[Reg. Office]
up
4
down
2
+91 80 3940 0080
[Executive Office]
up
5
down
5
+91 33 2287 2439
[Reg. Office]
up
2
down
2

Fax:
Fax:
+91 80 2526 3265
[Executive Office]
+91 80 2526 6063
[Executive Office]

Additional info
Registered Office
5/1A Hungerford Street, Kolkata - 700 017, West Bengal
Tel:
+91 33 2287 2439
+91 33 2287 2057
Fax: +91 33 2287 2501

Executive Office
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560 048
Tel: +91 80 3940 0080
Fax:
+91 80 2526 3265
+91 80 2526 6063

Research & Development Centre
#77, S P Industrial Estate, Meenakshi Building, Ambattur Industrial Estate, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Kolkata
15, Taratola Road, Kolkata - 700 088, West Bengal
Tel:
+91 33 3043 7041
+91 33 3043 7069

Chennai
India Land & Properties Limited, One Indiabulls Park, #14, Tower B, 5th Floor, 3rd Main Road, Ambattur Industrial Estate, Ambattur, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Mumbai
Reay Road East, Mazgaon, Mumbai - 400 010, Maharashtra
Tel:
+91 22 3000 8500
+91 22 3000 8585
Fax: +91 22 3000 8545

Delhi
33, Lawrence Road, Britannia Chownk, New Delhi - 110 035
Tel: +91 11 3068 8000

Odisha
Plot No. F-21, Industrial Estate, Khurda - 652 056, Dist. Khurda, Odisha
Tel: +91 67 4302 7344

Uttaranchal
Plot No-1 Sector-1 Integrated Industrial Estate, Pant Nagar, Rudrapur, Udham Singh Nagar - 263153
Tel:
+91 59 4430 4814
+91 59 4430 4815
+91 59 4430 4816
Fax: +91 59 4430 4810

View More Information...

Customer satisfaction rating
5%
Complaints
141
Pending
24
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 08:00 pm
Tue09:00 am - 08:00 pm
Wed09:00 am - 08:00 pm
Thu09:00 am - 08:00 pm
Fri09:00 am - 08:00 pm
Sat09:00 am - 08:00 pm
SunClosed

Britannia Industries related photos (64)

Britannia Industries Complaints & Reviews

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Britannia Industries — biscuit contains a thread.

 guptavicky1996 on Nov 13, 2017
One of the biscuit of britannia industries, marie gold contains a plastic thread. I was eating biscuits with tea in morning. I was trying to break biscuit but one of the biscuit did not break because it contains a plastic thread which is harmful. I have breaked biscuit in two parts but then also it has not separated, it is joint. As i am enclosing some photos of this biscuit to rectify. I want that please look into the matter....
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — complaint about the britannia veg cake for harmful plastic in side in the cake

 sudhirgosavi on Nov 12, 2017
Hi, yesterday 10th nov i have bought this food product from malad shop then i eat sum piss of the cake, that time little injured in my mouth then i spite the cake because the the hard plastic is in side of the cake this plastic is hard, transferable & pointed. If supposed this food product eat some child so what happen please think about this.
For more information please find the under given details & attachment

Pkd. : 18/10/17
Lot no. : 18x1755
Machine code : 11a 08:38...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — suspicious job offer

 Vinay Perala on Oct 24, 2017
Sir,
I received call from pallavi jaiswal ([protected]) and asked to send my resume to email id: britanniaindustrieslimited09@gmail.com and i did sent my resume.

Today i got a call from some male person ([protected]) and he said that i got the job and my posting is in warangal and salary is about 30k and i'll receive my appointment letter by tomorrow but i have to pay 2500 which is refundable. I said ok but i don't believe all this i just want those frauds to be behind bars. Please do take some action against this guys.

Thanks....
Complaint comments  Read comments Complaint category Unauthorized charges

Britannia Industries — some products which was made for railway supply... was distributed outside railway permiss by some people...

 Rehan Saha on Oct 21, 2017
I'm a whole seller... My self dipu dhala, i'm from jaleswar, baleswar,
My sell was decrease so much., because of britannia product, which was allowed for sell under railway premises... But the railway distibuter of jaleswar... Which name ramakant distributed all the railway product to outside railway stations in a very chip price...
So as a whole seller i was request you to take necessary steps over this matter immidietly...
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — oven baked britannia good day biscuits

 Foram Prajapati on Oct 5, 2017
I have been a huge fan of britannia products for a very long time, even though the markets are flooded i choose only britannia only for great experience. But today evening when i was sipping my cup of tea with britannia good day, i found overbaked biscuits. I found that entire packet had biscuits that were burnt (Over baked) and were half black. It affected the taste of the biscuit and reputation of good day.

I hope you kindly take this matter seriously... Here are attached the burnt biscuit photo for your attention

My mail id: foram. Prajapati9@gmail.com
Packed...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — bribes for advertisement

 arijitdhar on Oct 1, 2017
I received a call from one of your agency ‘talent hunt casting’ assuring me of getting a job for doing 1 advertisement of britannia which will be shown in television. The shooting for the advertisement is scheduled on 7th, 8th,, 14th & 15th oct 2017.

The most shocking thing that your agencies is demanding ₹35000 as commission/bribes in the name of britannia for doing this ad. After doing this ad, your agency informed me that britannia will pay me ₹1.15 lakhs.

Please help me from such fraud agency who is demanding ₹35000 on behalf of britannia.
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — found fungus in britannia cake orange bite

 Nupur2 on Sep 22, 2017
I bought a britannia cake orange bite today and found fungus in it. Expiry date of pack is 90 days nd 1 mnth is still left.
The package was well coveref
. There is high risk of health hazards when people especially children consume such type of cakes unknowingly.
I it highly disappointed from a trusted brand name like britannia
I hv already shared details with picture with britannia cst care.
I want resolution asap....
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — secured me by misuse of my documents

 Yusuf h khan on Sep 5, 2017
Hi sir.
I got a call from shine.com they told me that can u come delhi for submitting the document and paying 2050 rupees of security.. Then i was gone with blank folded. And i payed 2050 rupees and my 12 marksheet and my b. Tech engineerings document i submit there and they fixed my training in bhopal at dated 17 sept 2017.. And real fact in that the training is not in britannia center but in other products company. Now u tell me that... What can i do... Plz help me plz.....
Complaint comments  Read comments [1]Complaint category Products & Services

Britannia Industries — found burnt biscuits in milk bikis

 bijoy aravind on Aug 6, 2017
We are regularly use to take britannia milk bikis biscuits but now a days we found that your product quality is declining. Today morning we got burnt biscuits from the packet. Photos are attached along with this. Lot no: a071738 and machine code: 063. Please ensure the quality of your products before delivery.

My email id is : aravind. Bijoy@gmail.com
Mobile no is : [protected]...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — found hair in biscuit

 nikhil mundra on Jul 26, 2017
Today, one hair of white colour found in britannia's good day butter cookies when i was eating the same. Britannia is very much careless to maintain quality and also playing with the health of consumers. My faith on britannia has been over. Complaint lodged at their customer care through telephone as well as through email but not received any reply from their end so far. It shows company's negligence and carelessness....
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — britannia nutri choice

 Alo R Biswas on Jul 26, 2017
Hi, at 6.30 am today i bought one packet of nutri choice from local shop. Whn i opened the pack the buiscuits were all powdered. I immediately went to return the shop keeper refused to exchange. And he showed all other packets were same broken pieces can be feel from outside. He told the dealer delivered like that only. Pls help for resoultions. Thank you...
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — inside pocket found burnt biscuits

 dskp on Jul 23, 2017
Here with attached the burnt biscuit photo for your attention, Our family regularly use to take Britannia Marie biscuits but now a days scared to have it, reason many times we found such decomposed biscuits and throwed away, writing this letter in behalf of my colleagues force me to take to your proper understanding, kind requested you all team have to ensure that production item properly investigated before delivery.

My mail id: dsk.sivakumar1@gmail.com...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — worst quality

 arun vintha on Jul 18, 2017
I have been a huge fan of britannia products for a very long time, even though the markets are flooded i choose only britannia only for great experience but very recently since jan 2017 i have noticed all their products line up r poor on taste and quality, here i am not talking only about their biscuits line up but their entire product range. I dont think i would be recommending britannia products anymore to my circle if they don't improvise...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Bitroying on the name of job

 Chandupriya Korras on Jul 5, 2017
Sir i have seen britannia vacancies in quiker. And i have applied for it. They called me and asked me to send documents and resumae. So i have done the same. And after 5 days they sent me a call letter and said i have to pay 550 for uniform which is going to handed over to me by corrier. So i have paid. They asked me to send the details which i have done for payment. Again they said that have to open salary account for you so u have to pay 1000 rs. Like dis i have got loss of 1700. I want my mny back. And i want you to take action against them. Because they are playing with jobless people. Please...
Complaint comments  Read comments [2]Complaint category Job & Career

Britannia Industries — Premium Baked Rusk

 vasantgoray on Jul 2, 2017
We have been consuming RUSK for the last few years. Of late we find the quality has deteriorated. In the month of April/ May the RUSKS were over cooked .All sides were blackened and had a burned smell. The current pack
is undercooked- more whitish than brown. In both the cases it is Mfg. by Jhaveri Flexo India Ltd. The quality control dept.has to be more vigilant other wise you will start loosing your customers which you cannot afford in this competitive market....
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Kal amar phone call korba oy mayate oka please police arrest krok

 Mintu Poremol Bardhan on Jun 22, 2017
Dear mr. mintu ardhan

We are happily pleased to inform you that your application profile has been selected by our recruitment team.

 

You are selected for the post of  junior supervisor. Your salary is 22000 rs with lodging and meals.

You are also eligible to medical,  p. F, esic, ta and da.

Your job location is . Krishnapur, kharagpur, howrah

Your selection code is- bi 33 dl5849.

Btc code :- rn763q02.

 

For the next process of joining you have to pay...
Complaint comments  Read comments [1]Complaint category Products & Services

Britannia Industries — Found a hair strand in biscuit

 Amruta Mhatre on Jun 19, 2017
I had guest at my house. And I offered britannia nutri choice biscuits. And In one biscuit my guest actually found a hair strand. It was very enbrassing moment for me. I have contacted britannia toll free number and registered a complaint about it. But they dont seem to take this into consideration. The concern person used to call me back and just say, "our executive will meet you in few days." And now its a month, but there is no response from the company executive. I still have that biscuit with me....
Complaint comments  Read comments [3]Complaint category Food

Britannia Industries — Britannia marie GOLD ( Rs 5)

 dakadam on Apr 25, 2017
I m seller of your biscuits
Yesterday, 2 of customers had returned biscuits who had purchased 3 packets each (These are our daily customers of this biscuits)

They had returned me packets in which over baked biscuits - tase was very bad (Having burn smell)

From such a reputed brand this is not at all acceptable

I selling daily @ 24-30 packets through my store "aashirwad daily needs" sect.20, chinchwad, pune - 411019...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Metal piece found in Britannia Fruit cake

 Sneha Manjrekar on Apr 12, 2017
We got the Britannia Green coloured Fruit cake in birthday Party and when my 4 year old daughter and her father was eating it, father found small metal piece in cake and he quickly spit it to check what was it and we checked with magnet and hence could confirm that it was a metal . This is health hazard and betrayal by company and risking our kids lives as well.please take strong action against this.We have already stopped purchasing any items of Britannia henceforth...
Complaint comments  Read comments Complaint category Food

Britannia Industries — Thread found in a Good Day biscuit.

 Sri Hari SN on Apr 1, 2017
23:19, 31st March 2017.

I was down to my third biscuit, and when i tried to break it into two halves, surprisingly the halves were still attached by multiple threads. I'm not sure what type of threads they are, but they are grey in color and are transparent too. I have been buying the same since I was a kid, and now I'm really disappointed.

I hope you take necessary actions immediately....
Complaint comments  Read comments [1]Complaint category Food

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