Britannia Industries Customer Care
Britannia Industries Ltd.
Customer satisfaction rating: 6%
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124
COMPLAINTS

Britannia Industries Customer Care

Britannia Industries Ltd.

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Address
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post
Bangalore
Bangalore District
Karnataka
India - 560048

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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13
down
2

Phone:
Phone:
+91 33 2287 2057
[Reg. Office]
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2
down
1
+91 33 2287 2439
[Reg. Office]
up
1
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1
+91 80 3940 0080
[Executive Office]
up
3
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5

Fax:
Fax:
+91 80 2526 3265
[Executive Office]
+91 80 2526 6063
[Executive Office]

Additional info
Registered Office
5/1A Hungerford Street, Kolkata - 700 017, West Bengal
Tel:
+91 33 2287 2439
+91 33 2287 2057
Fax: +91 33 2287 2501

Executive Office
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560 048
Tel: +91 80 3940 0080
Fax:
+91 80 2526 3265
+91 80 2526 6063

Research & Development Centre
#77, S P Industrial Estate, Meenakshi Building, Ambattur Industrial Estate, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Kolkata
15, Taratola Road, Kolkata - 700 088, West Bengal
Tel:
+91 33 3043 7041
+91 33 3043 7069

Chennai
India Land & Properties Limited, One Indiabulls Park, #14, Tower B, 5th Floor, 3rd Main Road, Ambattur Industrial Estate, Ambattur, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Mumbai
Reay Road East, Mazgaon, Mumbai - 400 010, Maharashtra
Tel:
+91 22 3000 8500
+91 22 3000 8585
Fax: +91 22 3000 8545

Delhi
33, Lawrence Road, Britannia Chownk, New Delhi - 110 035
Tel: +91 11 3068 8000

Odisha
Plot No. F-21, Industrial Estate, Khurda - 652 056, Dist. Khurda, Odisha
Tel: +91 67 4302 7344

Uttaranchal
Plot No-1 Sector-1 Integrated Industrial Estate, Pant Nagar, Rudrapur, Udham Singh Nagar - 263153
Tel:
+91 59 4430 4814
+91 59 4430 4815
+91 59 4430 4816
Fax: +91 59 4430 4810

View More Information...

Customer satisfaction rating
6%
Complaints
124
Pending
25
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 08:00 pm
Tue09:00 am - 08:00 pm
Wed09:00 am - 08:00 pm
Thu09:00 am - 08:00 pm
Fri09:00 am - 08:00 pm
Sat09:00 am - 08:00 pm
SunClosed

Britannia Industries related photos (57)

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Britannia Industries Complaints & Reviews

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Britannia Industries — Britannia marie GOLD ( Rs 5)

 dakadam on Apr 25, 2017
I m seller of your biscuits
Yesterday, 2 of customers had returned biscuits who had purchased 3 packets each (These are our daily customers of this biscuits)

They had returned me packets in which over baked biscuits - tase was very bad (Having burn smell)

From such a reputed brand this is not at all acceptable

I selling daily @ 24-30 packets through my store "aashirwad daily needs" sect.20, chinchwad, pune - 411019...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Metal piece found in Britannia Fruit cake

 Sneha Manjrekar on Apr 12, 2017
We got the Britannia Green coloured Fruit cake in birthday Party and when my 4 year old daughter and her father was eating it, father found small metal piece in cake and he quickly spit it to check what was it and we checked with magnet and hence could confirm that it was a metal . This is health hazard and betrayal by company and risking our kids lives as well.please take strong action against this.We have already stopped purchasing any items of Britannia henceforth...
Complaint comments  Read comments Complaint category Food

Britannia Industries — Thread found in a Good Day biscuit.

 Sri Hari SN on Apr 1, 2017
23:19, 31st March 2017.

I was down to my third biscuit, and when i tried to break it into two halves, surprisingly the halves were still attached by multiple threads. I'm not sure what type of threads they are, but they are grey in color and are transparent too. I have been buying the same since I was a kid, and now I'm really disappointed.

I hope you take necessary actions immediately....
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Date of packing

 Leah Anna Abraham on Mar 24, 2017
Dear Sir,
I would like to report an issue which was seen on the label of Britannia Good Day Biscuit pack.The date of manufacture on the packing is printed as 14/07/2017.How can this be possible?As we are going through the month of March 2017 how can a biscuit be manufactured in the month of July 2017?After this issue how can a consumer trust the information provided on the label.I hope that the matter will be taken into concern.
Thanking you...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Good day nuts biscuit

 Alzia Khan on Mar 21, 2017
Hello
Iam very disappointed by the service of good day biscuits.I have 2 packs of nuts good day packs from ratnadeep mehdipatnam .and when i have opened it i saw many red anta in the biscuit stuck and some where moving around.I would request to you to take immediate action on my complain, requestcause children's love this lot.
I have a video of it....
Complaint comments  Read comments [2]Complaint category Education

Britannia Industries — Good day biscuit/ found a thread or something on inside biscuit

 Himanshu Torres Chauhan on Mar 8, 2017
I found dirty thing inside one of my good day biscuit. I really wanna take strict action against the company coz it might harm someone if they had eaten it. It really is a big mistake from a company like Britannia who everyone trust in India. They should really make things with proper care coz they can't let people eat food something like this which will affect people's health. Plz take some strict actions against Britannia for this big mistake. Thank you...
Complaint comments  Read comments [1]Complaint category Food

Britannia — Selling expired product

 Lakhyajit Sarmah on Feb 4, 2017
I purchased one Good day biscuit from a very regular store today 4th Feb-17. while i open it, the color of the biscuits were dark then the regular color of the biscuits, but in hurry i ate two and immediately i found some faulty feelings then i checked expiry date and found its expired (11/08/16) and went back to the store they have few more biscuits of same expiry and still they selling it to the customers. Even after showing it to the store person they also not clear about the date to confirm how to check expiry . then i brought few more biscuits pack and show it to them with (22/12/16), definitely...
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — Milk Bikies

 shynee on Feb 4, 2017
Sir, We had purchase 12 packets of Milk Bikis from local counter of 200gms, lot no B111631, Pack dt 16.11.16. Major biscuits were broken as we opened it.
We have lodge the complaint to company on 30.01.17. but till today neither any representative has turned up nor they have solved my problem. They are'nt serious abt this. Please do needfull.I have got pics but nt able to send.
Till now nobody has cared for this Complaint.
Biscuits were not in a condition to exhibit in plates and offer to guests.
Is this quality that we are paying for?...
Complaint comments  Read comments [4]Complaint category Food

Britannia Industries — Hair inside bourbon biscuit

 moresundip on Jan 3, 2017
I have purchased bourbon from big bazaar and was having my child to it. Suddenly noticed that a white hair is inside the biscuit. This is really embarrassing and dangerous. Britannia is a trusted brand and this hair would have cause an big accident to my childs life. This is not acceptable at all.

I require an appropriate action and compensation for the same.

Regards
Sundip more
9903664881...
Complaint comments  Read comments [3]Complaint category Products & Services

Britannia Industries — Britannia nutrichoice - biscuits broken - bad packing

 TD Murthy on Jan 1, 2017
The packing of britannia nutri choice biscuits is worst.
I find the biscuits always broken whenever the pack is opened.
I have faced this situation several times and so avoided purchasing them due to this for sometime.
But today (1st jan 2017) i opened a new one and it is still the same.
The biscuits need to be covered fully with a strong outer cover....
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Bad quality cheese spread

 chirag.shah293 on Dec 24, 2016
Britannia feedback no - 45897
National consumer forum complaint no - 106294
Name of product : cheese spread roasted garlic
Lot no : pf2b 21:17
Mfg date : 02 jun 16
Exp date : 9 months from date of packing (02 feb 16)

I had procured the above mentioned product from d-mart mall, nadiad (Gujarat) yesterday (On 18th december, 2016 @ 06:58 pm)

At home when we opened the pack, we found that the cheese is not up to the mark of the eatable quality.

Physical observations : water extracted over the cheese spread, small round lumps...
Complaint comments  Read comments [3]Complaint category Food

Britannia Industries — Good day nuts cookie/ received over baked cookies

 bini13 on Dec 19, 2016
Product name : britannia good day, nuts cookie
net weight: 100g
green color packaging

MRP :20 RUPEES
PKD: 29/09/16
LOT no.: B091619
MACHINE CODE: 102A

Mfg. unit address: G.B Bakers industries PVT. LTD, S. No 67, 68 & 74, VANAMPALLY, KONDURG MANDAL, DIST MAHABUBNAGAR - 509 207, TELANGANA
Lic. no.: 10014047000031

Bought the above mentioned product from reliance market Hubli (Karnataka). it contained cookies that were over cooked and charred on one side, tasted very bitter. please improve food quality checking criterions...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Fund Fungus in your cake

 Sachin barode on Nov 11, 2016
Dear Britannia, s team Member,

Greetings

I just bought your Britannia cake from my office canteen and when I open what I saw there is fungus in that cake I just put it down

its seem really ugly and dangerous.which is really disappointed for me in front of my colleague and for my self also because I just
heard from people they find something like this but I never ever expect from a brand company.

so same within a 20 min I raised complaint against it to your customer care number and she provide me the compliant number which
Complaint comments  Read comments Complaint category Food

Britannia Industries — GOOD day biscuit with hair complaint

 stevedhiva on Oct 24, 2016
Hello sir, Complaint no.:44835
Good morning. I am SENTHILKUMAR K. from chennai, since last six
months I used BRITANNIA 'GOOD DAY' biscuit for my children. Today I
purchased two packets 'GOOD DAY' biscuit, then I found a biscuit with
a 'HAIR'. I think so, my children health is spoil. And I want the
reason behind 'hair in the biscuit'. So I need complete necessary
action against my complaint.

I really do not be rude, but the qualitie of this product is
nowhere near what I would expect from your company like yours and I
believe,...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Found a worm in the good day biscuit

 Mandar A Chitaley on Oct 15, 2016
Today I had bought a box of good day biscuits and after opening of the box I found a live worm above one of the biscuits.
Such a reputed company can't digest this fact, the packing date was 13.07.2016 and l
ot no R061695.
License no 10015043001129
Bar code no 8901063093294
How can such a reputable company provide such type of quality, it seems that the quality check is not proper and the company is least bothered about their customers....
Complaint comments  Read comments [5]Complaint category Food

Britannia Industries — Biscuits

 RajuSaifi on Sep 12, 2016
Dear sir,

I bought a packet of good-day biscuits. The biscuits of that packet were totally bad/useless.They all were black who couldn't have been eatable.when i complained of that biscuits to Britannia Industry then after a long time a quality executive had come for taking the sample.and i said to him to give me a proof of this that he is taking my sample of biscuits..but he refused...and now...i complained again ...but still they didn't give any reply of my complained.
date of the incident:26-8-2016

Now what should i do...???...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Biscuit Tastes like Fevicol !!

 jai_27 on Sep 1, 2016
Product Name: Nice Biscuits
Lot No: B081611
Pkd: 23/08/2016
City: Mumbai
Store Name:
Area: Nanda Patkar Road, Vile Parle (East)
Issue: Dear Sir/Ma'am, I would like to draw your attention to a pack of biscuit I purchased today (1/9/2016) with regards to smell and taste of Nice Biscuits. Smell + Taste of Biscuit - Tastes like it was mixed with fevicol glue. Yes, fevicol glue !! I have kept the biscuit pack with me and would like to get to the root cause. I hope you can assign someone to look into this at the earliest. Looking forward for an early response....
Complaint comments  Read comments [3]Complaint category Food

Britannia Industries — Not receiving the goods

 subbiahnadar on Aug 11, 2016
Sir we are in the bussiness past fifty years and we have many collage canteen like karunya psg park tamilnadu collage ect and we are not getting the biscuts from your stockist coimbatore (Tamilnadu) three star associates if we ask any biscts the are saying that we are not having the biscuts what to do sir otherways we humbly requsted you to change the stockist are take proper action on three star associates our company name p. P. Subbiah nadar and son coimbatore tamilnadu the owener name is s. Murugeasn phone number is 9843023032 pls take action sir...
Complaint comments  Read comments Complaint category Stock Market

Britannia Industries — Jim jam treat

 smah on Aug 6, 2016
We bought the above mentioned biscuit RS 20 we found tat it is so soft and some bad smell is coming, but the pack manufactured date is on 29/06/2016. So again we bought RS5 pack and checked it was so crispy and tasty too . so some illegal business is going on in our near by shop .I feel that it is expired and they are printing the new date and reselling it.so I request u to look into this issue. Because we are a regular customer of yours....
Complaint comments  Read comments [3]Complaint category Food

Britannia — Fungus found in britannia cake orange bite [Resolved]

 mairaj1 on Jul 18, 2016
Lot no. 1961655
Pkd 19/06/16

This is a less than one month old pack and claims it's validity for 3 month. We bought a few packs yesterday. Kids in my family already consumed some by the time we noticed fungus in this pack.

One of the kids in my family has got serious stomach infection by consuming it. I want to ask britannia what do they mean by their tagline, "eat healthy think better"?...
Complaint comments  Read comments [4]Complaint category Food

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