Britannia Industries Customer Care
Britannia Industries Ltd.
Customer satisfaction rating: 5%
Submit a Complaint

Britannia Industries Customer Care

Britannia Industries Ltd.

Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post
Bangalore District
India - 560048

Customer Care Phone Numbers and Contacts


+91 33 2287 2057
[Reg. Office]
+91 33 2287 2439
[Reg. Office]
+91 80 3940 0080
[Executive Office]

+91 80 2526 3265
[Executive Office]
+91 80 2526 6063
[Executive Office]

Additional info
Registered Office
5/1A Hungerford Street, Kolkata - 700 017, West Bengal
+91 33 2287 2439
+91 33 2287 2057
Fax: +91 33 2287 2501

Executive Office
Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore - 560 048
Tel: +91 80 3940 0080
+91 80 2526 3265
+91 80 2526 6063

Research & Development Centre
#77, S P Industrial Estate, Meenakshi Building, Ambattur Industrial Estate, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

15, Taratola Road, Kolkata - 700 088, West Bengal
+91 33 3043 7041
+91 33 3043 7069

India Land & Properties Limited, One Indiabulls Park, #14, Tower B, 5th Floor, 3rd Main Road, Ambattur Industrial Estate, Ambattur, Chennai - 600 058, Tamil Nadu
Tel: +91 44 3021 6000

Reay Road East, Mazgaon, Mumbai - 400 010, Maharashtra
+91 22 3000 8500
+91 22 3000 8585
Fax: +91 22 3000 8545

33, Lawrence Road, Britannia Chownk, New Delhi - 110 035
Tel: +91 11 3068 8000

Plot No. F-21, Industrial Estate, Khurda - 652 056, Dist. Khurda, Odisha
Tel: +91 67 4302 7344

Plot No-1 Sector-1 Integrated Industrial Estate, Pant Nagar, Rudrapur, Udham Singh Nagar - 263153
+91 59 4430 4814
+91 59 4430 4815
+91 59 4430 4816
Fax: +91 59 4430 4810

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 08:00 pm
Tue09:00 am - 08:00 pm
Wed09:00 am - 08:00 pm
Thu09:00 am - 08:00 pm
Fri09:00 am - 08:00 pm
Sat09:00 am - 08:00 pm

Britannia Industries related photos (60)

Complaints with pictures are more trusted and informative    View all

Britannia Industries Complaints & Reviews

Sort by:

Britannia Industries — secured me by misuse of my documents

 Yusuf h khan on Sep 5, 2017
Hi sir.
I got a call from they told me that can u come delhi for submitting the document and paying 2050 rupees of security.. Then i was gone with blank folded. And i payed 2050 rupees and my 12 marksheet and my b. Tech engineerings document i submit there and they fixed my training in bhopal at dated 17 sept 2017.. And real fact in that the training is not in britannia center but in other products company. Now u tell me that... What can i do... Plz help me plz.....
Complaint comments  Read comments Complaint category Products & Services

Britannia Industries — found burnt biscuits in milk bikis

 bijoy aravind on Aug 6, 2017
We are regularly use to take britannia milk bikis biscuits but now a days we found that your product quality is declining. Today morning we got burnt biscuits from the packet. Photos are attached along with this. Lot no: a071738 and machine code: 063. Please ensure the quality of your products before delivery.

My email id is : aravind.
Mobile no is : 9791067006...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — found hair in biscuit

 nikhil mundra on Jul 26, 2017
Today, one hair of white colour found in britannia's good day butter cookies when i was eating the same. Britannia is very much careless to maintain quality and also playing with the health of consumers. My faith on britannia has been over. Complaint lodged at their customer care through telephone as well as through email but not received any reply from their end so far. It shows company's negligence and carelessness....
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — britannia nutri choice

 Alo R Biswas on Jul 26, 2017
Hi, at 6.30 am today i bought one packet of nutri choice from local shop. Whn i opened the pack the buiscuits were all powdered. I immediately went to return the shop keeper refused to exchange. And he showed all other packets were same broken pieces can be feel from outside. He told the dealer delivered like that only. Pls help for resoultions. Thank you...
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — inside pocket found burnt biscuits

 dskp on Jul 23, 2017
Here with attached the burnt biscuit photo for your attention, Our family regularly use to take Britannia Marie biscuits but now a days scared to have it, reason many times we found such decomposed biscuits and throwed away, writing this letter in behalf of my colleagues force me to take to your proper understanding, kind requested you all team have to ensure that production item properly investigated before delivery.

My mail id:
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — worst quality

 arun vintha on Jul 18, 2017
I have been a huge fan of britannia products for a very long time, even though the markets are flooded i choose only britannia only for great experience but very recently since jan 2017 i have noticed all their products line up r poor on taste and quality, here i am not talking only about their biscuits line up but their entire product range. I dont think i would be recommending britannia products anymore to my circle if they don't improvise...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Bitroying on the name of job

 Chandupriya Korras on Jul 5, 2017
Sir i have seen britannia vacancies in quiker. And i have applied for it. They called me and asked me to send documents and resumae. So i have done the same. And after 5 days they sent me a call letter and said i have to pay 550 for uniform which is going to handed over to me by corrier. So i have paid. They asked me to send the details which i have done for payment. Again they said that have to open salary account for you so u have to pay 1000 rs. Like dis i have got loss of 1700. I want my mny back. And i want you to take action against them. Because they are playing with jobless people. Please...
Complaint comments  Read comments [2]Complaint category Job & Career

Britannia Industries — Premium Baked Rusk

 vasantgoray on Jul 2, 2017
We have been consuming RUSK for the last few years. Of late we find the quality has deteriorated. In the month of April/ May the RUSKS were over cooked .All sides were blackened and had a burned smell. The current pack
is undercooked- more whitish than brown. In both the cases it is Mfg. by Jhaveri Flexo India Ltd. The quality control dept.has to be more vigilant other wise you will start loosing your customers which you cannot afford in this competitive market....
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Kal amar phone call korba oy mayate oka please police arrest krok

 Mintu Poremol Bardhan on Jun 22, 2017
Dear mr. mintu ardhan

We are happily pleased to inform you that your application profile has been selected by our recruitment team.


You are selected for the post of  junior supervisor. Your salary is 22000 rs with lodging and meals.

You are also eligible to medical,  p. F, esic, ta and da.

Your job location is . Krishnapur, kharagpur, howrah

Your selection code is- bi 33 dl5849.

Btc code :- rn763q02.


For the next process of joining you have to pay...
Complaint comments  Read comments [1]Complaint category Products & Services

Britannia Industries — Found a hair strand in biscuit

 Amruta Mhatre on Jun 19, 2017
I had guest at my house. And I offered britannia nutri choice biscuits. And In one biscuit my guest actually found a hair strand. It was very enbrassing moment for me. I have contacted britannia toll free number and registered a complaint about it. But they dont seem to take this into consideration. The concern person used to call me back and just say, "our executive will meet you in few days." And now its a month, but there is no response from the company executive. I still have that biscuit with me....
Complaint comments  Read comments [3]Complaint category Food

Britannia Industries — Britannia marie GOLD ( Rs 5)

 dakadam on Apr 25, 2017
I m seller of your biscuits
Yesterday, 2 of customers had returned biscuits who had purchased 3 packets each (These are our daily customers of this biscuits)

They had returned me packets in which over baked biscuits - tase was very bad (Having burn smell)

From such a reputed brand this is not at all acceptable

I selling daily @ 24-30 packets through my store "aashirwad daily needs" sect.20, chinchwad, pune - 411019...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Metal piece found in Britannia Fruit cake

 Sneha Manjrekar on Apr 12, 2017
We got the Britannia Green coloured Fruit cake in birthday Party and when my 4 year old daughter and her father was eating it, father found small metal piece in cake and he quickly spit it to check what was it and we checked with magnet and hence could confirm that it was a metal . This is health hazard and betrayal by company and risking our kids lives as well.please take strong action against this.We have already stopped purchasing any items of Britannia henceforth...
Complaint comments  Read comments Complaint category Food

Britannia Industries — Thread found in a Good Day biscuit.

 Sri Hari SN on Apr 1, 2017
23:19, 31st March 2017.

I was down to my third biscuit, and when i tried to break it into two halves, surprisingly the halves were still attached by multiple threads. I'm not sure what type of threads they are, but they are grey in color and are transparent too. I have been buying the same since I was a kid, and now I'm really disappointed.

I hope you take necessary actions immediately....
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Date of packing

 Leah Anna Abraham on Mar 24, 2017
Dear Sir,
I would like to report an issue which was seen on the label of Britannia Good Day Biscuit pack.The date of manufacture on the packing is printed as 14/07/2017.How can this be possible?As we are going through the month of March 2017 how can a biscuit be manufactured in the month of July 2017?After this issue how can a consumer trust the information provided on the label.I hope that the matter will be taken into concern.
Thanking you...
Complaint comments  Read comments [1]Complaint category Food

Britannia Industries — Good day nuts biscuit

 Alzia Khan on Mar 21, 2017
Iam very disappointed by the service of good day biscuits.I have 2 packs of nuts good day packs from ratnadeep mehdipatnam .and when i have opened it i saw many red anta in the biscuit stuck and some where moving around.I would request to you to take immediate action on my complain, requestcause children's love this lot.
I have a video of it....
Complaint comments  Read comments [3]Complaint category Education

Britannia Industries — Good day biscuit/ found a thread or something on inside biscuit

 Himanshu Torres Chauhan on Mar 8, 2017
I found dirty thing inside one of my good day biscuit. I really wanna take strict action against the company coz it might harm someone if they had eaten it. It really is a big mistake from a company like Britannia who everyone trust in India. They should really make things with proper care coz they can't let people eat food something like this which will affect people's health. Plz take some strict actions against Britannia for this big mistake. Thank you...
Complaint comments  Read comments [1]Complaint category Food

Britannia — Selling expired product

 Lakhyajit Sarmah on Feb 4, 2017
I purchased one Good day biscuit from a very regular store today 4th Feb-17. while i open it, the color of the biscuits were dark then the regular color of the biscuits, but in hurry i ate two and immediately i found some faulty feelings then i checked expiry date and found its expired (11/08/16) and went back to the store they have few more biscuits of same expiry and still they selling it to the customers. Even after showing it to the store person they also not clear about the date to confirm how to check expiry . then i brought few more biscuits pack and show it to them with (22/12/16), definitely...
Complaint comments  Read comments [2]Complaint category Food

Britannia Industries — Milk Bikies

 shynee on Feb 4, 2017
Sir, We had purchase 12 packets of Milk Bikis from local counter of 200gms, lot no B111631, Pack dt 16.11.16. Major biscuits were broken as we opened it.
We have lodge the complaint to company on 30.01.17. but till today neither any representative has turned up nor they have solved my problem. They are'nt serious abt this. Please do needfull.I have got pics but nt able to send.
Till now nobody has cared for this Complaint.
Biscuits were not in a condition to exhibit in plates and offer to guests.
Is this quality that we are paying for?...
Complaint comments  Read comments [4]Complaint category Food

Britannia Industries — Hair inside bourbon biscuit

 moresundip on Jan 3, 2017
I have purchased bourbon from big bazaar and was having my child to it. Suddenly noticed that a white hair is inside the biscuit. This is really embarrassing and dangerous. Britannia is a trusted brand and this hair would have cause an big accident to my childs life. This is not acceptable at all.

I require an appropriate action and compensation for the same.

Sundip more
Complaint comments  Read comments [3]Complaint category Products & Services

Britannia Industries — Britannia nutrichoice - biscuits broken - bad packing

 TD Murthy on Jan 1, 2017
The packing of britannia nutri choice biscuits is worst.
I find the biscuits always broken whenever the pack is opened.
I have faced this situation several times and so avoided purchasing them due to this for sometime.
But today (1st jan 2017) i opened a new one and it is still the same.
The biscuits need to be covered fully with a strong outer cover....
Complaint comments  Read comments [1]Complaint category Food

Recently Discussed

(2 minutes ago)
Quince Foods And Beverages Private Limited
foods & beverages
(4 minutes ago)
Calcutta Electric Supply Corporation [CESC]
high amount electricity bill
(7 minutes ago)
Pacl India
No branch
(10 minutes ago)
Pacl India
(12 minutes ago)

Featured Complaints