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Britannia Industries Complaints & Reviews

3.5
Updated: Dec 1, 2025
Complaints 485
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335
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Britannia Industries reviews & complaints page 25

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J
jaydeep tanna
from Mumbai, Maharashtra
Aug 11, 2009
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Dear Sir,
I like to bring your kind notice that, on 07.08.2009 I purchased four packet of Britannia Good day Rich Butter biscuit from a shop named “Paresh Stores, Govandi, Mumbai printed on the packet was 54 grms.which was below weight it was 41gms. I being notice to the shop owner. Shop owner Mr. Paresh bhai told me that he got supply from distributor. I purchased that packet of below weight of Rs. 5.00 each. Therafter Paresh Bhai gave me Marketing person of Company name Rafiq mobile -[protected] / [protected] but there is no proper reply from company Representative. I have see all packet were at below weight my packet was 41gms instate of 54gms & was shock to know that such reputated Company also mislead the consumer & misrepresented the product weight & it show that company is well aware about it there are weight complain notice is there 275gms in june 09 in complain book itself.
I want justice from you. A reputed firm is cheating general public and it to be stopped.
I will have no option other than to take legal action at Company Cost 0r file Public Interest Litigation in Suprem court under Constitution Article 32
The Company is not giving assurance that such mistake will not be repeated instated of they are repeating it again & again & there are complain in consumer forum against Company.


Your Truly,
Jaydeep A Tanna
Aug 13, 2020
Complaint marked as Resolved 
We buying Brittania Biscuits for last 25 years. infact we didnt buy other than "BRITTANIA MILk BIKIS:.
But this week our worker bought 10 packets of "BRITTANIA MILk BIKIS, ( date of packing 26th june i think). alll the packets give worst taste. till now we didnt see such taste from ur company biscuits, .
kindly see what mistake done on JUNE and provide us good quality .

thanking you
P.Senthilmurugan
204, anna nagar
mualnur-638106
tamilnadu st.
ph;[protected]
Dear sir,

I need to buy directly from you around 800 Pockets Good Day Biscuits every month

for our employees. Our Factory is situated in Bommasandra, Bangalore and we need to know

your best price for supplying the same. Also inform the name address and telephone contact

number of the nearest distributor who can supply us at company cost.

with best regds,

Murthy
[protected]
DEAR SIR/MADAM


IAM SUDARSHAN KUMAR WHO WORKING AS A RPD DISTRIBUTROR FOR NELLORE (A.P) IAM DOING 0.80 TO 1 LACK SALE PER MONTH BY COVERING RURAL OF ALLURU.(TIN [protected] PRO.CH.V.L KUMARI M/O SUDARSHAN KUMAR). IAM GETTING STOCKS FROM S.S AGENCIES FROM NELLORE.

THIS IS TO INFORM YOU THAT MR.CHETHAN WHO WORKING AS A ASM IN KARNATAKA HAD GIVEN ME THE COMMITMENT ABOUT NEW AGENCY FOR NELLORE. AND HE ASKED ME TO DO D.D. OF 3LACKS.. SO I HAVE PREPARED THE AMOUNT & NEW GODOWN, COMPUTER, FORNITURE EVERYTHING PROMPTLY..

AFTER A WEEK DAYS TIME MR.RAVI WHO WORKING AS A TSM HAD VISITED MY GODOWN & HE SAID PLS BE READY WITH 3 LACK PER WEEK. I AGREED THAT & IAM READY WITH THAT AMOUNT ALSO...

ALL THIS ABOVE SAID INFORMATION MADE ON PERSONALLY & THEY ARE NOT GIVEN ANY DOCCUMENTATION FOR THAT...

NOW THEY ARE NOT DOING ANY RESPONSE TOWARDS MY NEW AGENCY...

THOUGH THEY ARE NOT GIVEN POINT THEY DUMPED NEW STOCKS TO MY EXISTING POINTS..

NOW IAM PAYING 4000 RUPEES EVERY MONTH TO MY EMPTY GODOWN...

THESE PEOPLE ARE GIVING FALSE COMITMENT TO EXISTING WHOLE SALERS...

PLS DO NEED FUL TO ME...



WITH REGADRS...

SUDAR SHAN
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    R
    Rohit Agarwal
    from Kolkata, West Bengal
    Jun 22, 2009
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    This is in subject matter that i have purchased two packets of Britania - Tiger Buiscuits

    1. Britania - Tiger Pine Apple Pkd date - 06.06.2009
    2. Britania - Tiger Elaiche Pkd date - 06.04.2009

    However, it is interesting to note that the same bears the same lot no. 22315.

    However, i have come accross the following complaint already registered earlier by some other person the extract of which is mentioned herein
    HUMAN HAIR IN FOOD PRODUCT-BISCUITS
    I already submit this complain to Britannia Industries Ltd.& ask to take some action on quality deptt. of company. I think there must be compensation to customer in this type of complains. Lot no. of packet is 24195 dt 09.02.2009, which is already inform to the company.


    I would like to know that how is it possible that products of two different dates and particularly the month bears the same lot no.

    Also, lot no. of packet manufactured in February is 24195
    & that of June/April is 22315.

    Regards,

    Rohit Agarwal
    A Consumer
    Aug 14, 2020
    Complaint marked as Resolved 
    BRITANNAIA TIGER LOT NUMBER TIGER B0615I6
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      G
      Gautam Nath
      Jun 18, 2009
      Resolved
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      Resolved

      Dear Sir,
      I like to bring your kind notice that, on 03.06.2009 I purchased four packet of Britannia cream Craker biscuit from a shop named “Priya enterprises” of 23/1E, Maharaja Tagore Road, Dhakuria, Kolkata – 700 031. Three of them net weight is 262grm to 264grms but net weight printed on the packet was 275grms. I being notice to the shop owner. Shop owner Mr. Sudhir told me that he got supply from distributor. I purchased that three packet of below weight of Rs. 21.00 each. Through Email I bring notice of the company. On 10.06.09 in evening at about 8.30pm Mr. Raju came and want to talk about below weight packet. I demand his identity card as proof but Mr. Raju failed to produce the identification. His approach was clear, he wanted to give me four new packet against the three below weight packet. After I refuse the proposal rang to his boss and asked me talk with him, he denied to say his name and request to accept the offer, when I turned down his proposal he told me that I can take any steps what ever I wish.
      I want justice from you. A reputed firm is cheating general public and it to be stopped.


      Thanking you
      Gautam Nath
      2, Maharaja Tagore Road
      Kolkata - 700 031
      Mob: [protected]
      ( Mailto : [protected]@gmail.com )
      Aug 14, 2020
      Complaint marked as Resolved 
      Verified Support
      Jun 11, 2016
      Britannia Industries Customer Care's response
      Dear Narsimhulu,

      Your information seems to be incomplete for escalation. Hence, we request you to share the below details so that we can take this forward,
      Product :
      Your contact details :
      Store name & Address :
      Team Britannia

      Britannia — damaged stock

      DEAR SIR,
      WE ARE HAVING UR DAMAGE STOCK. ABOUT 60THOUSANDS RUPEES. WE SALES UR ALL PRODUCTS ABOUT 800CASES PER MONTH WHICH IS VERY GOOD VOLUME FOR UR COMPANY. UR SALES OFFICER OF AMRITSAR MR. OM PARKASH DO NOT SATISFIED US TO EXHANGE OUR STOCK. IN THIS CASE WE WANT TO KNOW WHAT TO DO? WE ARE UR CUSTOMER FROM LAST 15YEARS. IN THAT TIME WE CAN'T FACE THIS TYPE OF PROBLEM.
      PLZ WE REQUESTED TO MAKE SATISFIED SOLUTION.

      THANKS TO U
      +91-[protected]

      Britannia — Security Deposit not refunded by this company

      I had started an agency for Britannia Bread in December 2009 in Jaipur. But I had to close it after working for 3 months. As there was not any support from the Company. But the worst situation I ve faced from this organization is that after returning back 50 Crates, it is more than 2 months have gone, I did not get my security amount back. I need it back immediately. -Deepak Dhama [protected]

      Britannia — fruit cake gift

      brittania industies marketing a gift pack worth rs 75/- but to my great surprice when i opened it found three pcs. worth rs12/- each n two packs worth rs5/-each. total rs 46/- sold on 29/- packing cost. be aware while purchasing gift packs of companies .

      Britannia — Misbehavior by the dealer at Panipat & sub standard bread ( Britannia) supplied

      Sub.: Misbehavior by the dealer at Panipat & sub standard bread ( Britania) supplied..

      Dear Sir,

      It is a matter of great concern that I am using your bread for the last few years at my home.

      However, recently it has been observed that your dealer at Panipat is not serious in providing fresh bread to the customers at Panipat.

      On dated 23.09.11 ( In the morning), I purchased your bread from our local shopkeeper ( Model Town, Panipat) but when I opened the packing ,it was found that the quality of the bread was not upto the mark. Immediately, it was explained the local shopkeeper ( Mr. Vijay).

      In the evening when, the supplier of the dealer ( Mr, Sandeep) was arrived to supply the bread then in my presence, the quality of the bread was shown to him. But, instead to listening the grievance, it was my surprised & shocking that he misbehaved & said that since company don't listen our complaint too therefore he can't do any thing. In turn,he advised to put it to the street’s dogs if you can't use it.

      Really, such words from a dealer's suppliers of a repute company like yours are not expected at all.

      In view of this, I approach your good office to please look into the matter seriously & urgently so that the reputation of the company is maintained & your customers may not be treated like this & good quality product is only be supplied.

      You are well aware that supplying sub standard eating-material is serious offence.

      I hope you will take appropriate action in the matter.

      Thanking you,

      Manik Sharma
      577, Model Town
      Panipat-132103
      (M[protected]

      Britannia — cheating and misleading

      Dear sir/madam,
      The pack of Britannia "Time Pass " has attractive packaging with biscuits depicting black spices in it. After my purchase to my surprise i found only a few of such biscuits . i am cheated

      Britannia — COST OF PRODUCT

      Hello, I have purchesed a BRITANIA SHUBH KAMNAYE gift pack of 367.5 gm PKD- 09/2011, LOT No. E1H4 worth Rs. 100/- including BOURBON 78gm {MRP Rs.12 }, CHOCOCHIP 87.5 gm{ MRP Rs.20 } PURE MAGIC VANNILA CREAM 101 gm { MRP 20 X 2 = 40 }, that of total Rs. 12+20+40 = 72/- so why you are taking Rs. 100/- for? Is Rs 28/- FOR BOX ONLY???

      Britannia — worst quality of Bread

      Very Famous Company Have bad quality....
      when u call on my mobile i will tell u..

      My Cell no. is +[protected]


      please Call
      i need help........

      Britannia — worm in good day choco nut

      i bought good day choco nut... batch no is 12/10/13 best before 5 month.. pkd A101319... if i ate that... what wil happen.. even my child also want that biscuit if gave my child... thank god.. not happen that... i wil raise the complaint.. my contact no[protected]

      2 rupees xtra on mrp of 15

      Hanumakonda busstand warangal ap
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        A
        ankur@agarwal
        from Bengaluru, Karnataka
        Feb 14, 2009
        Resolved
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        MY COURIER DOC NO.[protected] SEND REDRAPUR TO HALDWANI ON DT.02.02.09 BUT NOT DELIVERD OR RETURN TILL DATE.

        PLS REVERT BACK
        Aug 13, 2020
        Complaint marked as Resolved 
        Dear Sir,
        I am Tarun Kumar from Moon Enterprises. I want to take distribution ship with Britannia.So I was mat with Mr. Vijay Kothiyal (Senior Sales manger). He gave me a suggestion to linked up with Moon Enterprises. According to him I had started Britannia Bread Supply in area Vaishali, Indrapuram and kushambi for two month. But after two month he had not given me distribution ship and he canceled my distribution ship and gave to another distributor.
        After that I claimed for my money...
        Frieght = 24700
        Replacement = 12000
        sampling = 800.
        6 month goes but I have not received my money...
        I am really very disagree with Britannia...
        plz consider my request...Otherwise I have to take some legal action.

        Name - Tarun Kumar
        Mobile No- [protected].
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          Ravneet lamba
          from Hyderabad, Telangana
          Dec 19, 2008
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          This is very sad to know that a company like britannia is so unhygenic...this will not be tolerated that there was a hair stran was found inside the biscuit...half biscuit was eaten and i just looked at it so there was a stran inside it...i pulled it out it dint come out coz it was baked inside... this is so unhygenic...i would request you to please see to this situation and tell them to applogise for it otherwise i have to go through media and consumer health will also be draged in it...i am again tellin you to take an action as i still have the piece preserved with me as a proof ...i[censored] don belive come and see...otherwise the next news paper will have i picture of it...

          thanks
          ravneet lamba
          Aug 14, 2020
          Complaint marked as Resolved 
          It happened to me as well on the 1st week of october. I called and complained about it, but nothing was done. They jus came home to take the infected piece, but i refused to give it. I think their standandshave gone down and no one is taking any action towards it.
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