Monginis Cake Customer Care
Monginis Foods Pvt.ltd.
Customer satisfaction rating: 1%
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COMPLAINTS

Monginis Cake Customer Care

Monginis Foods Pvt.ltd.

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Address
B/60, Off. Link Road, Andheri (W)
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

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32

Mobile:
Mobile:
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10

Customer satisfaction rating
1%
Complaints
142
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Monginis Cake related photos (28)

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Monginis Cake Complaints & Reviews

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Monginis Cake — wrong ordered cake delivered

 Devang Dalal on Dec 6, 2018
I had ordered royal chocolate flavoured cake from monginis shop at parle point surat, on 04.12.18. On the day of birthday i was given black forest cake without informing me. On eating the cake, i found that the ordered flavour is not there. I informed the shop, to which i was told that it was a mistake done from the factory where the cake was made. We cant do anything about that. On my more arguing and informing them to go to customer complaints, they offered me 500 gms cake or a little discount to wrap up the issue. I was surprised to see such a attitude from monginis shop, after they spolied my...
Complaint comments  Read comments Complaint category Food

Monginis Cake — spicy chicken puff

 PT1996€¥$ on Nov 3, 2018
The monginis shop in brindavan society, thane west, maharashtra never have mrp of products displayed which makes it difficult for customer to know the cost. We have to ask the cashier only. I purchased 2* spicy chicken puffs from there today and cashier told me bill was ₹56. On entering home i checked monginis website, price was 2*24 = ₹48. 8 rupees were overcharged from me and also no bill given....
Complaint comments  Read comments Complaint category Food

Monginis Cake — for bad servicing

 munilkumar on Oct 21, 2018
Respected sir/ madam,
As a brand you have must improve in your servicing.
I brougt 1/2 kg cake in virar east on 20.10.18 near rly stn. But there i saw shortage of cutting cake knife & you also charges for there carry bag & candle.
So i pertionally think that as a brand you should at least give free candle/ carry bag & knife so middle class person also purchase from you.
As compraison you other cake company above things give us free of cost.
I hope your good self will do needful.
Thanking you!
From-munil. Paswan@rediffmail.com...
Complaint comments  Read comments Complaint category Other

Monginis Cake — cake packing

 Mustafa Dalal on Oct 7, 2018
I have brought cake from monginis and and with a trust that they would provide me better cake with a proper packing i blindly trust them. But when i open the box i found that cake is placed on cardboard paper. When i are that cake i found cardboard paper taste in cake. This is what we pay for a brand cake. I only want that my complaint should be raised and take some action so that they would understand the value of money....
Complaint comments  Read comments Complaint category Food

Monginis Cake — management behaviour

 Monika vaishnavi on Sep 30, 2018
Hi
I visited monginies dhyari phata outlet pune dated 29/9/18... They offered me one pastry to taste and told me select the cake accordingly but didnt inform that it will be chargeable.. I was not concern about charges but more concerned about the way they lied to me and when asked why have you charged theeir behaviour was so rude and very unprofessional. When i asked the owners name again she was started misbehaving. This is the worst experience i have ever seen in mogenies. Staff was rude and keep misbehaving.. I would like if you take a strict action against this outlet especially the...
Complaint comments  Read comments Complaint category Credit Cards

Monginis Cake — fungus in pastry

 Pranali Roshan Thakur on Sep 22, 2018
I bought truffle pastries from monginis outlet, situated below juinagar railway station.
My 18 month old baby consumed the pastry & small piece was left, so i had it, i felt sumthng smelly n when checked, i saw fungus. Pathetic.. Never expected this from monginis.. I am worried abt my baby now.. If old n trusted brands are not looking into quality whom we are supposed to rely on..?...
Complaint comments  Read comments Complaint category Food

Monginis Cake — butterscotch chocolate pure veg cake test and quality is found very bad.

 dpmmech on Aug 6, 2018
I have purchased butter scotch chocolate 1/2 kg pure veg cake on 05.08.2018 at evening. When we have test it, found bad quality and test like some day old cake. We seen in cake sponge is very wet and sticky. Its harmful for health. Mostly its eat by childs so we can not take any risk. I have return back to shop and demand replacement by another fresh piece or payment return but shop keeper annoyed and give me complaint book. He said write your complaint and company will reply you. It means no responsibility of shop keeper /dealer. Its very inconvenience for customers. Its kind request to company...
Complaint comments  Read comments [1]Complaint category Food

Monginis Cake — time delay

 SaiyanYT on Aug 1, 2018
I submitted an order for a cake 3 to 4 days ago on the shop but when we came to pick it up it was not ready! They hadnt started making it. We submitted an order for a cake with image and the person told us it will be ready in 1 or 2 days but when we reached there it wasn't ready! I am really disappointed and am never gonna visit any kind of other outlet of monginis again! Let the shopkeeper remember it!...
Complaint comments  Read comments Complaint category Food

Monginis Cake — low quality cream result in melting of cake

 Drohan Keluskar on Jul 24, 2018
Dear sir,
I had purchased 5kg butter-cream cake with chocolate favor inside on occasion of my daughter 1st birthday dated 21st june last month.

When i received the cake the cream was melted and it was floating inside the box. Please see the attached photos taken on the occasion. The delivery boy also accepted the cake was spoiled.

It was very disappointed and speechless for me that in such a big hall the cake is open in such a way.
People all around me were feeling very bad.

Immediately i informed the retailer and given snaps of it. But...
Complaint comments  Read comments Complaint category Food

Monginis Cake — low food quality

 Omni Present on Jul 20, 2018
This particular Monginis cake shop in my locality always sells stale cakes and sandwiches
The other day I bought sandwich which read the date of the expiration on the same day, they sold it saying that its fresh to my Mom.
The pastries are always rough and crumbly, seems they always try to sell the left over ones too. They always setup the fresh pastries ahead on display and sell the old ones which are placed behind, Well when contacted the store on call, the person working over there was argumentative and did not offer an exchange of another food item. Wherein he insisted on putting...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Monginis Cake — belgium chocolate cake

 Lienpaws on Jun 23, 2018
Tough bread and unpleasant smell in the cake. Google review shows that this specific monginis join provide bad quality food. They took the cake back for refund, but the cake was edible according to their management. Hence, no refund received or no replacement for the order.

Billing: 420 indian rupees.

Shop: no. 103 safari chamber, ground floor, baner road, pune, maharashtra 411045.

Contact person : [protected]...
Complaint comments  Read comments Complaint category Food

Monginis Cake — cake

 Supriya Bodade on Jun 20, 2018
I purchased a white forest cake on 19/06/2018 from monginis cake shop located at chaitanya nagar kothrud pune. It was the worst cake i ever ate. Everyone was upset and celebration went in vain. Even after asking is the cake fresh they said ya it's fresh cream. No one able to eat that cake. Kindly improve the cake quality as it is not acceptable from such brand...in future i definitely will not advised anyone to buy monginis cake.....
Complaint comments  Read comments Complaint category Food

Monginis Cake — rude behaviour by monginis employee

 Manju865 on Jun 16, 2018
This is to inform you that i have orderd a chocolate cake for my niece birthday on 7th of june immediately after 30 min we have cancelled the chocolate cake and orderd it black forest cake and even asked them to give fresh cake store person agreed and next day when i visited the store to take cake store employee given me 3 days old cake which was kept as demo, i insisted and asked to give me fresh cake, not even he denied to give and started arguing with me inspite of fresh cake vehicle arrived and in that bblackforest fresh cake was there which i have orderd, after more insisting he started using...
Complaint comments  Read comments Complaint category Food

Monginis Cake — bar cake was overbaked with no taste

 @urhelp on Jun 6, 2018
I had purchased a bar cake of fruit flavor from a shop in Vapi, Gujarat (batch no. DM3722; date of manufacturing- 11/05/2018). The cake was so overbaked that it had lost its fruit flavor (in fact bitter in taste). Initially I thought I had mistakenly bought chocolate flavor but the brownish black color was due to overbaking of the cake. This had happened second time. Now will rethink before buying/recommending Monginis bar cake. Request to please improve baking and making quality....
Complaint comments  Read comments Complaint category Food

Monginis Cake — a bad quality of pastry I had

 Yagnam on Jun 2, 2018
I'm yagnam pathak
I had a pastry at your company's dahisar east station branch

It was a worst experience
The pastry wasn't good by quality
When i talked about it to the mongolia staff.. Their response was arrogant and senseless
They didn't even accept our complaint but started shouting at me & insulted me

I want your management to take action the branch owner to answer about this incident...
Complaint comments  Read comments [1]Complaint category Education

Monginis Cake — complaining about stale cake given by monginis in maharashtra nandurbar

 VickyKapadnekar on May 28, 2018
Sir,
I had purchased 2 cakes named cocktail pastry for my little child aged 5 years old from monginis cake shop maharashtra, nandurbar which was totally stale. I request to changed but monginis shop refused to do it. My daughter is illed because of this stale cake. I had doctor's file that illness is some stale food.
I had complaint that please closed this monginis cake shop of nandurbar (Maharashtra) which is playing badly with consumer's health....
Complaint comments  Read comments Complaint category Food

Monginis Cake — hair in cake

 Kunaljsejpal on May 21, 2018
Disappointed with the way the cake is made.. Will go to consumer court with the cake. It spoiled the anniversary day.. Monginis will pay for this. I have the bill from where i purchased it too. It will be appreciated if monginis understands the importance of someones occasions. I will never ever buy any cake from monginis ever and i will not recommend any else to buy the cake from monginis.. I will speard everywhere about this incident and will contact newspaper company and media....
Complaint comments  Read comments Complaint category Food

Monginis Cake — bad service

 Nikita Ghogale on May 19, 2018
I have order a cake and paid money too... But your delivery department not delivered. Later i came to know that they have delivered to another customer...
Really i disappointed and our happiness gone away..

Customer service was too too bad...

Details:
Dutch choice 1/2 kg
Shop:khed
Bill no. 376394...
Complaint comments  Read comments Complaint category Food

Monginis Cake — stale soggy cake

 Gopika Nigam on May 2, 2018
I purchased a blueberry cake on 30/04/2018 from monginis cake shop located at sec 11, cbd belapur. It was the worst cake i ever ate. Everyone was upset and celebration went in vain. Cake was stale. Even after asking is the cake fresh they said ya it's fresh cream. My brother even vomitted after eating it. Please improve the cake quality as it is not acceptable from such brand....
Complaint comments  Read comments Complaint category Food

Monginis Cake — improper behaviour

 Siddesh Alavekar on Mar 20, 2018
The staff is using bad words. They aren't treating people good. They are always using foul language kindly change or i'll get into law about this issue. They give bad words if the costomer does not buy the product. They argue about the money change and keep it pending. They are very much abusive and also too much violent. They throw sauce packets if asked and never give tissue they are humiliating and disturbing. I want this to be solved please. As there are many costumers like me....
Complaint comments  Read comments [1]Complaint category Employees

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