Monginis Cake Customer Care
Monginis Foods Pvt.ltd.
Customer satisfaction rating: 1%
Submit a Complaint
163
COMPLAINTS

Monginis Cake Customer Care

Monginis Foods Pvt.ltd.

TwitterFacebookLinkedInYoutube
Address
B/60, Off. Link Road, Andheri (W)
Mumbai
Mumbai City District
Maharashtra
India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
61
down
35

Mobile:
Mobile:
up
35
down
12

Customer satisfaction rating
1%
Complaints
163
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Monginis Cake related photos (32)

Complaints with pictures are more trusted and informative    View all

Monginis Cake Complaints & Reviews

Sort by:

Monginis Cake — monginis - poor quality and smashed cake

 patildipsce06 on Sep 27, 2019
We had ordered birthday cakes (1kg) on 25.09.2019, same as we brought earlier from you before in 1/2 kg, both cake photos are attached for referance.
The cake is very faulty, poor quality, crack in photo print, undulation in top photos, not as per sample shown, its look like the based is used old and dairty, no white chocolate pieces pasted.
We have discussed with outlet owner but not fruitful, he will denied about their fault, and ask us to raise complaint online on provided mail ids, due to need we collected the cake, but we have very serious concern about quality of monginis and...
Complaint comments  Read comments Complaint category Food

Monginis Cake — supportive items to cake

 Joyston Lewis on Sep 21, 2019
Being specialised in cake shop it has candles but not a ingle matchstick or lighter because of which i didn't even buy the candle what use is it if i have to search a shop for matchsticks if cakes hop can't help me with that... So pls add lighter or matchstiks monginis i'm celebrating bday without lit candles since we weren't celebrating it at home but outside in open space...
Complaint comments  Read comments [1]Complaint category Food

Monginis Cake — stale and sticky cake

 NILOFAR SACHIN on Sep 20, 2019
19 september was my younger brothers birthday party..
At barbeque nation, nibm road, kondhwa khurd, pune 48.

During the party around 10:30 we went short of cake so we ordered it from monginis shop no. C2, mayfair eleganza phrase 1, nibm road, kondhwa khurd, pune 48.

They cake they gave us was spoiled with fungus.. The taste was sour..

We complained it but the sales guy started arguing with us.. We were ambarresed so thought of putting an official complaint...
Complaint comments  Read comments Complaint category Food

Monginis Cake — bad taste and smell of fruit muffins

 Jambusha on Sep 15, 2019
I purchased a monginis fruit muffins from bharat store shop near me on14th september. It was tasting very bad not eatable and with foul smell.
Manufacturing date of muffins[protected].
Uselly kids eat this muffins more then olders. I feel this product will harm them. To take care of their health
Pl. Check this product and do suitable changes in ingredients.
May be when you manufacturer muffins they are fresh but after delivered in months duration period taste and smell change. Without open this product you can not know the changes. Find out proper reason.

I...
Complaint comments  Read comments Complaint category Other

Monginis Cake — rude behaviour by shop owner to 4 year kid on asking for switching on ac

 Tanaya Saha Seth on Sep 6, 2019
This rating is for the behaviour of the shop owner and not the food. We used to regularly visit this shop and have lot of snacks. The owner of the shop rarely turned on the ac. My son of 4 years asked him if the ac is damaged... Why is not the ac working... Initially the owner said it's not working... Water is leaking... This was his regular reply. Today my son said is the ac always not working?... He said ask your father to pay the bill of the ac for your comfort...!!!... We are unable to afford it...

My son said why should i pay...?... Then the owner said you need the ac... So your...
Complaint comments  Read comments Complaint category Food

Monginis Cake — chicken burger

 Pranjal Bandyopadhyay on Sep 4, 2019
Hello today morning i have visited my nearest monginis to take some snacks thn i ordered chicken burger they give me hot chicken burger after biting 1 st time i feel its not good the smell also bad i told to the shopkeeper they denied much time after that i told take it and see they denied and they charged my ful money as 50 rps and didn't replace the food my money and food both r gone due to monginis service very bad service.
I need my money back...
Complaint comments  Read comments Complaint category Food

Monginis Cake — illegally charging for the carry bag without bill

 Parnashri Roy on Aug 26, 2019
Today i purchased a cake from monginis cake of rs. 230 & candles rs.15 total value stand for rs. 245 along with that that lady didn't asked me for the carry bag & total the amount in the calculator without a bill of rs.250. Then i asked her for the bill, so she said, she can provide bill for cake & the candle. I am purchasing a cake from your outlet so all charges are included in that for the box & bag or i supposed to carry the cake in hand? In my knowledge these thing should be provided by your side....
Complaint comments  Read comments Complaint category Food

Monginis Cake — smashed birthday cake

 Kokdi on Aug 26, 2019
We had ordered two birthday cakes (1kg and 1/2 kg) on 24.08.2019 to be delivered on 25.08.2019. Both the cakes were badly smashed when delivered and spoiled the birthday party of our kid. We sent the images of both the cakes to franchisee store (Near santacruz railway station, west side) from where we purchased it but still nothing has been done so far....
Complaint comments  Read comments Complaint category Food

Monginis Cake — bad taste with foul smell.

 Dipankar Jagtap on Aug 13, 2019
I have purchase Coffee flavor cake from Shagun Chowk, Pimpri, Pune. outlet of moginis on 8th August evening.
It was my mothers 60th birthday, we were celebrating with our family, elders and kids were their.
We cut the cake and offered to my parents and kids they found it was sour and not eatable with foul smell.
We took entire cake back to above mentioned cake shop, and raised our concern with shop keeper .
However shopkeeper denied the fact that the cake is not good and not eatable . We have asked him to replace the cake or refund the money.
Shopkeeper denied...
Complaint comments  Read comments Complaint category Food

Monginis — poor taste and quality

 Ameen Abdul Kareem on Aug 8, 2019
I have purchased a monginis choco muffin from a nandini outlet 3 days back. It was tasting very bad and not eatable. This muffin was completely in bad taste, it was not fresh & with foul smell.
And the muffin stock was about to expire in 22 august 2019.
I hope you look into my issue and resolve it as soon as possible.

Regards,
Ameen abdul kareem

Shop:
Nandini milk parlour,
Bda housing complex,
Harsha layout,
Kengeri satellite town,
560059...
Complaint comments  Read comments [1]Complaint category Food

Monginis — fresh cream pineapple pastry from wayale nagar kalyan shop

 Sandeep Gholap on May 25, 2019
I have purchase fresh cream pineapple pastry from below outlet of moginis on yesterday evening. It was sour and not eatable. Today i have raised complain to shopkeeper and he asked to submit the cake which i have handover to them. Please look in to this and update

Address: shop no 9, mohan plaza, wayle nagar, nr podar school, next to mohan pride, khadakpada, kalyan (W), kalyan, maharashtra 421301
Hours:
Open ⋅ closes 10pm

Phone:[protected]...
Complaint comments  Read comments Complaint category Food

Monginis Cake — worst customer service

 Bindhya Babu on May 22, 2019
Experienced the worst customer service, and has tarnished the name of monginis forever. The service person did not have change of 500 rs, he blamed us for not keeping change.. On top of that we had go to several shops to get change in the scorching heat. After getting a change of 100 he told us he still doesn’t have money and needed exact change.. When explained that he should be talking in a better way to customers, he started yelling on top of his voice and told us to get out of the shop and that it’s not his job to keep change. He created such a big ruckus in front of the shop. I can’t...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Monginis Cake — cheating in name of monginis

 Vanu Thevar on May 15, 2019
Respect sir/mam
I'm hear to inform you that, please cancel the license to the shop in this area (Ramakrishna chemburkar marg, wasi naka, azad nagar, chembur, mumbai, maharashtra 400074) they do cheating. The owner having his own cakes near to it. What he do, he just sell his old cakes to monginis n he mix his cake which wear taste less in name of monginis. Just inspect the shop in casual manner, then you'll know how they handle customer. They just spoiling monginis cake n there goodwill. Waste of my money : (. Mark my words sir please after eating this kinds of cake no one feel to have another...
Complaint comments  Read comments Complaint category Food

Monginis Cake — expiry stock

 switu suthar on May 12, 2019
Dear team why you sale expiry stock yesterday i am go to your shope nd purchase kit kat chocolate nd alredy expire the stock mfg date of 02.08.2018 nd expiry date 01.05.2019 alredy expiry so why you sale expiry stock. Kindly check otherwise go to legel i have picture. Your shope addresh harodarshan chowkdi n/r swaminarayan temple new naroda kindly check....
Complaint comments  Read comments Complaint category Food

Monginis Cake — bad & foul taste cake from bhandup station road shop

 Pradnya Sakpal on Apr 24, 2019
I have bought hazel nut cake 500 gms @ 320rs from your bhandup lbs road, off station road outlet yesterday dt. 23-04-19 evening by 7.30-7.45pm to gift on birthday. This cake was completely in bad taste, it was not fresh & with foul smell.
I was totally embarrass with such a cake due to monginis service. I heard earlier from people bhandup station road monginis shop do not provide fresh cakes, but experienced it now.

Really pathetic service....
Complaint comments  Read comments [1]Complaint category Food

Monginis Cake — belapur location monginis fraud.

 Kiran Rajput7 on Apr 9, 2019
I have been placing order to below mentioned monginis shop since few months on regular basis and every time this shop has charged extra amount.
Today when i inquired with some other monginis store owners, i got the clarity that actual price for cakes is very less.
For ex. I was charged with 780 rs. For 1 kg pineapple cake whereas actual price is different.

When i asked for explanation, lady from that store said that she was taking delivery charges (Included in cake price) and she forgot to mention it separately.
Whereas, while placing first order i asked her...
Complaint comments  Read comments Complaint category Food

Monginis Cake — service and product complaint

 Aliasgerp on Apr 8, 2019
We are having monginis cake shop in godhra gujarat.we regularly purchase the monginis cakes and we like the quality but we are very much harrass from the behaviour of person mr bhavesh.
We have ordered The cake recently of 6300 rupees and he cheated with us and takes 6700 rupees.Also our other relatives are very much harrass from his behaviour and stopped the monginis cake because of him.
He over charges the cakes every time.
Not giving proper rates and also when we say him to write the name on cake he doesnt do proprely.
Please take action against him...
Complaint comments  Read comments Complaint category Food

Monginis Cake — bad cake

 carl77 on Mar 11, 2019
7th march 2019 at night i bought a monginis black forest cake from sangvi, pimple gurav, pune, maharashtra, india. It was the last black forest cake left in that store.
8th march 2019 morning i took out the cake from refrigerator and then after sometime i cut it as it was my birthday and the first piece i ate i literally made a vomit face cause it tasted weird n then when other 3 members of my family ate the same cake they started telling me it tasted weird and extra extra sweet.
I often buy cakes and its always from monginis... Because i love cakes from monginis especially black forest.....
Complaint comments  Read comments Complaint category Food

Monginis Cake — regarding the behaviour of the salesman

 Sonia Mohanty on Feb 21, 2019
The sales person of your monginis (Bhadrak odisha) is very rude. He is nt at all customer friendly
. On dated 21/02/2019 at around 8pm i went with my daughtet n father and asked for a pastry n he served me a pastry with less choco chips in it... And my daughter complaind abt it i jus asked him to change it the attitude he showed i ws taken aback....
Complaint comments  Read comments Complaint category Food

Monginis Cake — monginis cake ingredients issues

 Ps2018 on Dec 27, 2018
Kindly register below complaint and this email was sent to monginis customer care--->

I have bought Monginis cake from Dange chowk shopon 25th Dec, 2018 (address is mentioned below). It was Monginis- Rich dry fruit cake and suppose to have dry fruits/crystallized fruits (cashew/almond/raisins) as shown in the image not color full sugar coated chunks.

I had one piece of that cake and vomited as I am allergic to those. If you guys mentioning clearly that it as a dry fruit cake then why other ingredients are added in that.

Monginis is fssai and ISO standard...
Complaint comments  Read comments [1]Complaint category Food

Recently Discussed

8 days ago
Monginis Cake
monginis - poor quality and smashed cake
11 days ago
Monginis Cake
supportive items to cake
Monginis Cake
worst customer service
Monginis
poor taste and quality
Monginis
fresh cream pineapple pastry from wayale nagar kalyan shop

Featured Complaints