[Resolved]  Britannia Industries — Found a live insect in my bourbon biscuit

In evening, I opened a new Britannia bourbon biscuit packet, it's cream biscuit. I eat first biscuit, I was about to eat the other biscuit it fell from my hand and I observed a live worm was there inside the biscuit, where the cream is there. I was shocked. I am buying these bourbon so long. And, it was that I noticed the live insect, if not I would have eaten a live worm. This is a peak time for hygiene and this what Britannia is giving on the name of hygienic packaged biscuit. I had not eaten outside food since a year. Now, I think these packaged food also I have to ignore. I don't know whether there was a insect in the biscuit I eat or not, but I am having stomach ache.
Was this information helpful?
No (0)
Yes (1)
Aug 8, 2021
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Britannia Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    481
    Pending
    38
    Resolved
    258
    Britannia Industries Phone
    +91 80 3940 0080 [Executive Office]
    +91 33 2287 2057 [Reg. Office]
    +91 33 2287 2439 [Reg. Office]
    Britannia Industries Address
    Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore, Karnataka, India - 560048
    View all Britannia Industries contact information