[Resolved]  Britannia Industries — Found a live insect in my bourbon biscuit

In evening, I opened a new Britannia bourbon biscuit packet, it's cream biscuit. I eat first biscuit, I was about to eat the other biscuit it fell from my hand and I observed a live worm was there inside the biscuit, where the cream is there. I was shocked. I am buying these bourbon so long. And, it was that I noticed the live insect, if not I would have eaten a live worm. This is a peak time for hygiene and this what Britannia is giving on the name of hygienic packaged biscuit. I had not eaten outside food since a year. Now, I think these packaged food also I have to ignore. I don't know whether there was a insect in the biscuit I eat or not, but I am having stomach ache.
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Aug 8, 2021
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
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Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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