[Resolved]  Britannia Industries — Found a worm in the good day biscuit

Address:Nagpur, Maharashtra, 440012

Today I had bought a box of good day biscuits and after opening of the box I found a live worm above one of the biscuits.
Such a reputed company can't digest this fact, the packing date was 13.07.2016 and l
ot no R061695.
License no [protected]
Bar code no[protected]
How can such a reputable company provide such type of quality, it seems that the quality check is not proper and the company is least bothered about their customers.
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Nov 28, 2018
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2016
Britannia Industries Customer Care's response
Dear Seempli,

We apologize for the inconvenience this may have caused you. To enable us to address your concern, please write an email to [protected]@britindia.com with contact details and complete description of your issue.

Team Britannia
Verified Support
Jan 10, 2017
Britannia Industries Customer Care's response
Dear Nidhi,

Kindly share your contact number and email id on [protected]@britindia.com so that our team can get in touch with you.

Team Britannia
Complaint comments 

Comments

I found a hair in milk bikis

I found 2 dead worms in Britannia biscuit and the whole the packet contains thread like..and mistakenly I eat 1 biscuit..I'm so worried From this disgusting thing..

Hello Team,
I had bought a box of good day biscuits and after opening of the box I found a live worm above one of the biscuits.we regularly using and giving to for my 1 year old baby. When she was having biscuit, all of sudden he started coughing and vomited completely. Full pack damage and live worm on inside.
Please let me know what quality control you have in place to avoid such occurrence in future and also let me know what action you are going to take for this incident.

Product : [protected]
PKD : 16/10/2020
LOT NO : B1020H0
MACHINE CODE 103C
BARCODE :[protected]

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