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[Resolved]  Britannia Industries — mesh & maggot found in britannia nice time biscuit packet

We bought one of biscuit product "nice time" biscuit of your company at 20/11/2019 and the expiry date of all five packets was not finish. My three years old son open one packet to eat the biscuit & we found all the biscuit in bad condition.

We found mesh & maggot in two biscuits packets. We are keeping those packets safe with us as a proof & with this mail we are sending the video of the bad biscuits to you to take appropriate action. This thing is very bad because we had bought a product of a reputed company and we found mesh & maggot in a packets

Details of biscuit packets :

1) pkd.: 27/07/2019
Lot no.: b071911
Machine code : 226

2) pkd.: 29/07/2019
Lot no.: b071911
Machine code : 226
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Complaint marked as Resolved Jan 11, 2020

Complaint Status


[Dec 06, 2019] Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Britannia Industries Customer Care's response Dec 06, 2019 Dear Visshan,

We apologize for the inconvenience caused. Kindly share your contact details with us at [protected]@britindia.com and our team will get in touch with you.

Thanks,
Team Britannia
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    Britannia Industries
    Customer Care Service
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    Britannia Industries Phone
    +91 33 2287 2057 [Reg. Office]
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    +91 33 2287 2439 [Reg. Office]
    Britannia Industries Address
    Prestige Shantiniketan, Tower C, The Business Precinct, 16th & 17th Floor, Whitefield Main Road, Mahadevapura Post, Bangalore, Karnataka, India - 560048
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