Britannia Industries — Over baked bad quality biscuit

Address: Evershine emp 16/104 thakur village kandivali east mumbai 400101

I bought britania nutri choice digestive biscuit from a shop near kandivali station east mumbai.
I am big fan of nutri choice i dont eat any other biscuit as this is class apart
Complaint is that this pack of this entire lot was burnt and over baked and taste was worst
My request first this should have been checked in quality check and rejected and not packed as it is over baked and taste is worst
The person having it for first time would loose interest and never buy again and regular buyer will not like it at all
So please note the lot no and manufacturing date and try to check the quality
Lot no is B02239F manufactured on 28/02/2023 kindly do the needful i have taken the photos of the biscuit as well as batch details my number is [protected] if possible kindly solve my problem also