Britannia Industries — Soggy & totally soft britannia bourbon biscuits

Your Britannia bourbon biscuits are soggy, soft despite the recent manufacture date. One packet has good crispy biscuits & another packet has no crispness & totally soft biscuits. They taste like expired stuff, since we don't know if you pack old stuff & put a recent manufacture date on the pack. Aren't we paying to buy your products? Not getting it free of cost. Money waste & it doesn't feel like the product safe to be consume. So many times I've consumed such terrible biscuits not even knowing how bad it could be for the health.