[Resolved]  Britannia Industries — Toastea Premium Bake Rusk

Bought Britannia Rusk before couple of days and when we opened the pack, Rusk taste and smell like kerosene. Please find attached pack details in the photos. Never faced this before. Strange. Please action on this.
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Apr 1, 2022
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2022
Britannia Industries Customer Care's response
Dear Yasmine,

Thank you for your email and for bringing this to our attention.

We’re disheartened to know that you’re disappointed with our product and to take corrective actions, we would like to understand this better. Request you to please retain the product in an airtight container until our representative contacts you within the next few days.

To delve into and work upon this, we require a few details from your end which will help us investigate this better.

· Location of purchase:

· Contact number:

· Postal address:

Please let us know the best time to connect with you to resolve your concern. We value your patronage and look forward to being able to serve you.
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