British Airways — Refund | |||||
Hi I am writing in regards to a British airways and clear trip cheating matter. My parents bought British airways tickets from Delhi to toronto as I am pregnant and they wanted to be here to support me. Just before their travel date my grandmother had major heart attack so my father had to stay back and cancel the ticket. British airways promised to refund all taxes on the phone twice and now they are giving him a major run around. They are now refusing to refund anything even though they committed to doing so on the phone. We have the name of the customer service person who said refund will be made. Now we keep sending emails and keep calling but nobody is willing to help. It's a big amount and my dad is a retired person. We can provide medical reports for my grandma to prove the reason for cancellation. We feel we have been cheated by both clear trip and British airways. Can you please help? Was this information helpful? | |||||
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