[Resolved]  Reliance Broadband (Rcom) — Slow speed, packet loss, fraud and harassment.

Address:

Pune, Maharashtra

Reliance broadband has gone to the dogs since January 2013. It's one of the biggest fraud companies in India. Read about my experience to know why:

My user ID is[protected] and I'm from Pune. Since January 2013, I'm facing several issues such as slow speed, packet loss, etc. I've been constantly complaining, but they're just not interested in resolving my issues. They're constantly extending the deadline since February 2013. This issue was supposed to be resolved by 30th March. Now they're saying that it'll be resolved by 20th April. Call their customer care @[protected] and you'll get the same answer. Oh, did I mention that their customer care is extremely rude?

I'm getting 50 Kbps (Kilo bits per second) speed on my so-called 4 Mbps connection and even on the 1 Mbps connection. There's 40%-50% packet loss all the time. Due to this, I'm unable to talk with or video call my friends and relatives in the USA. I had to give up online gaming as it's simply impossible to play online multi-player games with such slow speed and heavy packet loss. All real-time apps such as screen sharing have stopped working thanks to the terrible connection quality provided by Reliance broadband. Moreover, Reliance has illegally blocked access to twitter.com since last 2+ years, so I'm unable to catch up with my friends on twitter either.

Reliance broadband is also openly violating two TRAI regulations:

1) According to a TRAI regulation, packet loss should be less than 1%, but I'm experiencing 40%-50% packet loss (that too since last 2+ months). Check attached screenshot for proof.

2) As per the regulation on “Quality of Service standards for broadband services” issued by TRAI on 6th May 2006, a subscriber should get minimum 80% of the subscribed broadband connection speed from ISP node to user. I'm getting 50 Kbps speed on my 1 Mbps tariff plan and even on the 4 Mbps one since last 2+ months.

Couple of weeks ago, I received a call back from Reliance broadband customer relations team regarding my complaints and they assured me that I'll be given a rental waiver of at least 1 month, but the same hasn't been given till date. Even customer care informed me that rental waiver can be given for the duration of 30 days i.e. from 19/02/2013 to 18/03/2013. But now even they're not entertaining my requests. I had registered a complaint (no.[protected] on 19/02/2013.

Essentially, I've paid Rs. 3,400/- during the last three months for 50 Kbps speed when in reality I was promised 4 Mbps speed. I want a rental waiver of at least 1 month (Rs. 1099) [19/02/2013 to 18/03/2013] as was promised to me and I also want my connection to be fixed asap. I'm already in the process of filing a formal complaint in the consumer court.

Thugs hired by Reliance broadband are calling me every other day demanding me to pay up in spite of providing such poor service.

BEWARE of Reliance broadband. Use dial-up internet, but don't ever opt for Reliance broadband.