[Resolved]  Reliance Communications Limited — Reliance Datacard improper billing and stealing bandwidth

Stealing customers bandwidth and moreover Charging wrongly even for unsuccesful transactions which are not substantiated with data and neither customer query resolution. Within a span of two week, have raised four cases. All of which are closed without any resolution, without even reaching to customer even once. Every single time I call, it is been notified to me that the issue is registered. Yet when I call back asking for the status after few days, I get to know that the ticket is already closed ! ! ! To my astonishment, without any information or action taken from their side, they go ahead and close the raised ticket on my behalf saying the issue is resolved. Neither I receive a message for the registered case nor I get a resolution message. All I have is the ticket number, which I don’t know even if they create it or not ! ! ! Being frustrated of the case sometimes I have raised my voice in the past and have spoken to many associates and supervisors, who are trained to vomit out the same sentence of escalating to technical team. Your technical team are the smartest charming people on closing the ticket without a resolution. Yet, may times I let it go as I cannot waste my whole time for reliance. This time being Fred-up when I called I was informed on reaching the limit, hence I went ahead and as guided via phone by an executive, I opted for 2GB additional top-up data on 24th Aug’13 and as there was no difference in the speed, I called-up customer service on 28th Aug’13, really irritated, just to know that the request I submitted on 24th did not go through. I was advised again to submit a request which I did again on the same day. It was annoying to see that there is NO change in speed. With loosing hope and more being frustrated, when I called Customer service I am being told that, I will be charged for both the transaction which was made on 24th and 28th Aug’13 for additional data request, which I have no information where on earth have gone, when I haven’t seen the speed ! ! ! neither the data. Now the bill is of 2592 which includes all the wrongly charged amounts. There is a video that is being uploaded on youtube where you can see what I am trying to say about the speed. http://youtu.be/mt-JyfMkf-4 OR http://www.youtube.com/watch?v=mt-JyfMkf-4&feature=youtu.be Hope to see a better resolution. Thanks.