[Resolved] Tata DoCoMo Photon — Migration of Postpaid connection to Prepaid | |||
Hi, On 21st Jan, 2013 I submitted all the relevant documents (Leave and license Agreement for residential proof, PAN Card for identity proof and Photograph along with the Application Form) for migration of my TATA Photon Connection from postpaid to prepaid at the TATA Docomo Outlet @ Vashi (Navi Mumbai) . My Tata Photon Number is [protected]. I also received a message confirming the migration request[protected] "of postpaid to prepaid request has been successfully completed". But when i tried to recharge it online on 28 Jan, 2013, I am getting an error "The number you have entered is an invalid number. Please enter the number again. " I have called the customer care support executive and in turn i am getting more request numbers and consecutively received messages of the request getting RESOLVED. I do not understand if this is an automated message which am receiving, because when i tried to recharge it online its giving me the same error mentioned above. I am in an urgent need of the photon connection, kindly look into the matter and get it resolved at the earliest. Thanks Customer Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
HI,
After several attempts, to my dismay I received a message from Tata Docomo, which is "you service request[protected] for your tata photon no. [protected] is raised. The resolutions will be done by 10 Mar 2013". However after this message there where other messages also which I received which again said that the migration is successfully completed.
But when i tried to online recharge it, its giving me the same error mentioned in my previous mail.
Pls look into he matter asap as am having too much of trouble calling the customer care as i need to explain each and ever executive the same story every time.
For your reference am sending you the 3 screenshot of the messages received by tata docomo for the complaints i registered.
Thanks
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After several attempts, to my dismay I received a message from Tata Docomo, which is "you service request[protected] for your tata photon no. [protected] is raised. The resolutions will be done by 10 Mar 2013". However after this message there where other messages also which I received which again said that the migration is successfully completed.
But when i tried to online recharge it, its giving me the same error mentioned in my previous mail.
Pls look into he matter asap as am having too much of trouble calling the customer care as i need to explain each and ever executive the same story every time.
For your reference am sending you the 3 screenshot of the messages received by tata docomo for the complaints i registered.
Thanks
Dear Ms.Poonam,
Kindly informing you that your device is in suspended state as there is a verification pending and request You to wait till 48hrs to activate the device.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Kindly informing you that your device is in suspended state as there is a verification pending and request You to wait till 48hrs to activate the device.
Thanks and Regards,
Customer Care
Tata DOCOMO.
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Customer Care
Tata DOCOMO.