Brothers Footprint — Payment done order not received yet

Address:	Kuruppasseri (h) kuniithai p.o chettikad
Website:	Google app

We have ordered a shoe from brother's foot print app downloaded from Google Play Store.
We have received confirmation mail and tracking id on[protected]
TODAY[protected]
Still not received my last order
And I'm unable to open app and shows error in the page
Kindly help