| Address: | A 1/7, Ring Rd, next to Nexa showroom, Block A2, Block A, Rajouri Garden, New Delhi, Delhi 110027 | | Website: | bsahercules.com |
Reference is made to my purchase invoice dated 11/05/22 regarding the purchase of cycle from your distribution point, Imperial Cycles which was delivered in Rajouri Garden
Sir, I want to bring to your notice that the product was tightly packed and when I unpacked the product I found these defects: I found the cracks, dents, rusted nuts and marks on it The product was totally used. When I confronted the owner, he rudely refused to take any actions. As per the warrant provision and company norms, your company will have to return the cycle within a 10 days time period. Hence it is requested to take appropriate action. We were under the impression that the cycle was of hero as it was claimed by the owner of the Imperial Cycles store. We were later informed by a Hero Cycles representative that it was from your company. As you can see, the cycle sold to me is old, used and defective. As you can clearly see, the product is outdated and with a lot of defects.
Just changing the parts would not do and I want a refund and would also like you to check when the owner bought the cycle from the supplier since he claimed that the model was released last month
Please look into it quickly and do the needful
I have attached the original bill of the cycle, the screenshots of the chat along with visual representation of the product and the mal written to bsa hercules and hero as we were earlier misinformed
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