| Address: | Thane, Maharashtra, 421201 | | Website: | www.bsahercules.com |
I purchased a Hercules Atom 6 gear Bicycle on 22.10.2015 from Lassi Cycle& Fan Stores, Dombivali (bill no 87319 dated 22.10.2015). Since I purchased it the cycle was giving trouble in the pedal and gear. There was creaking from the handle and rear wheel and the chain was constantly slipping. I took it to the store who tighten the handle and pedal. They also did something to the gear and the chain. The chain slipping stopped but the handle creaking is still there. On 25th the pedal footrest was making some noise and when I took it to Lassi store, they checked and informed me that the threading was damaged and told me that this part was out of warranty, advising me to look into the bill issued. The person was very rude and told me that they sell thousands of cycle and such problems do not arise. He told me that I must not have been cycling properly... How do you cycle properly?
He then told me to get the pedal foot rest welded to the pedal 'mandi' (the stem). I got this done as there was no alternative. The new cycle looks so old.
Please tell me does Hercules sell 100% defect free products that your sellers claims that such problems, which, obviously is a manufacturing defect will not arise.
It is obvious that the vendor has sold a defect cycle to me. It is requested to arrange to replace the same or repair it.
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