BSA Hercules — I'm complaining about the Sales person in one of your chennai branch (Anna Nagar)

Address:

Chennai, Tamil Nadu, 600106

I have purchased a bicycle(Mach City) at BSA Hercules showroom, Franchise: Vinayak Cycles, 9/430 NSK Nagar, Anna Nagar Main Road, Chennai-600106.
There was some free service given for my bicycle. So I have gone there and given it for service. As I had an issue with the product which they have given me along with the bicycle. I have spoken with one of the sales person and she was a female. I have explained her about the issue and said her that the products quality was not that good It was not working within few days. But she didn't take that as a suggestion and argued with me stating that the way you would have handled may be rough and incorrect. I said, I need to talk with your manager or any other responsible person. She then spoken some harsh words and said to go out and search BSA Hercules website, you can find the contact and register your complaint. Is this the way that a customer is treated. I do not know how comes BSA Hercules show rooms recruit such an irresponsible person as a sales person. She doesn't know how to respect a customer at all. This was my very worst experience that I have faced with BSA Hercules.
I came to a conclusion that you people will concentrate only on sales, but you do not want to give any customer service. That is the reason why you do not respect customers those who come for service.
BSA Hercules maintain very worst standard in customer service.