BSA Hercules — Unethical behavior of authorized dealer in Bathinda

Address:

Bathinda, Punjab

1. I purchased Hercules Roadeo A 500 from Indore on 13 May 2015 from M/S Ankit Sales Agencies, Indore(M.P.). 2. I got a very good response from the dealer but now I have shifted to Bathinda, Punjab. 3. My first free service is due, which has to be availed within 90-100 days from the date of sale, but unfortunately the authorised dealer of Hercules Cycles in Bathinda, Punjab, i.e., Gupta Cycle Store is denying to provide the same and has informed repeatedly to me in person that he will provide service on charge (eyewitnesses available). 4. I have tried contacting Hercules customer care on the following addresses:- (a) toll free number:[protected] (b) generate a general enquiry through their web page- contact us But to no use as all the time their phone number was either out of order or not reachable and mail was every time undelivered. 5. This kind of apathy towards their customer is not expected from such a reputed brand/company and their authorised dealers. 6. I would like you to look into the matter and provide me necessary details as how can I avail my first service and are the authorised dealers not suppose to provide free service as claimed by the company to the customers if they have not purchased the cycle from them but from other authorised dealer? 7. An early response is requested as the delay might make my free services invalid.