BSNL — Broadband password change option is not being enabled for me by BSNL

Address:	700091
Website:	selfcare.edc.bsnl.co.in

I observed during last three-four months, that within first seven days my usage crosses the maximum limit for browsing at 4 Mbps speed, and I am asked to upgrade by paying additional fees, for browsing at that speed. As my usage can not be that much, I wanted to change my Broad band password as I believe it is being unauthorisedly being used by somebody who either know my password (Incidentally the Password was setup by BSNL's outsourced technician) or some one has hacked it. But for doing so on the web I have to put an e-mail Id created by bsnl in my name, which ends with @ bsnl.in. However, this e-mail ID and Password was not advised to me by BSNL. As per the procedure, one can know that only by giving a missed call to a mobile no. beginning with 0, from one's landline to which the broadband connection is provided. But I could not make that call from my landline as IT HAS NO STD FACILITY. I spoke to BSNL customer service centre official for help but they are clueless about how to solve this problem. Please help me in pursuing BSNL for enabling Password change of Broadband by alternative way or let them communicate my BSNl e-mail ID and Password to enable me for making Password change myself. Regards, Samir Kumar Bhattacharyya.